Question 1

The ______________________________ helps a manager gauge the appropriate amount of participation by subordinates in making a specific decision.

Accepted Answer

Vroom-Jago Model

Question 2

Briefly describe the four major personal decision styles.

Accepted Answer

Directive, analytical, conceptual, and behavioral style.

Question 3

Explain the four underlying assumptions of the administrative model.

Accepted Answer

(1) The decision maker operates to accomplish goals that are vague and conflicting. (2) All alternatives and the potential results are based on simplistic views of organizational events. (3) Alternatives are limited based on human constraints. (4) Managers settle for satisficing.

Question 4

Gary's Groceries and Mike's Market decided to merge their operations. This would be considered a nonprogrammed decision.

Accepted Answer

A) True 
 B)False

Question 5

____________________ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable.

Accepted Answer

The answer of ____________________ means that the goals to be...

Question 6

All of these are basic assumptions of the political model EXCEPT

Accepted Answer

A)  organizations are made up of groups with diverse interests, goals, and values. 
B)  information is clear and complete. 
C)  managers do not have the time, resources, or mental capacity to identify all dimensions of the problem. 
D)  managers engage in the push and pull of debate to decide goals and discuss alternatives. 
E)  all of these are basic assumptions of the political model. 
A)  organizations are made up of groups with diverse interests, goals, and values. 
B)  information is clear and complete. 
C)  managers do not have the time, resources, or mental capacity to identify all dimensions of the problem. 
D)  managers engage in the push and pull of debate to decide goals and discuss alternatives. 
E)  all of these are basic assumptions of the political model.

Question 7

The administrative model is considered to be normative.

Accepted Answer

A) True 
 B)False

Question 8

By making mistakes, people go through the process of decision learning, which means that they gain valuable experience and knowledge to perform more effectively in the future.

Accepted Answer

A) True 
 B)False

Question 9

The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called ____________________.

Accepted Answer

The answer of The step in the decision making process...

Question 10

Under conditions of __________, statistical analyses are useful.

Accepted Answer

A)  certainty 
B)  ambiguity 
C)  risk 
D)  uncertainty 
E)  conflict 
A)  certainty 
B)  ambiguity 
C)  risk 
D)  uncertainty 
E)  conflict

Question 11

List four of the eight questions Kepner and Tregoe recommend that managers ask when diagnosing and analyzing causes.

Accepted Answer

Students can answer with any four of the

Question 12

__________ refers to the process of identifying problems and then resolving them.

Accepted Answer

A)  Organizing 
B)  Controlling 
C)  Decision-making 
D)  Planning 
E)  Leading 
A)  Organizing 
B)  Controlling 
C)  Decision-making 
D)  Planning 
E)  Leading

Question 13

__________ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable.

Accepted Answer

A)  Certainty 
B)  Risk 
C)  Uncertainty 
D)  Ambiguity 
E)  Brainstorming 
A)  Certainty 
B)  Risk 
C)  Uncertainty 
D)  Ambiguity 
E)  Brainstorming

Question 14

The recognition that people have limits on how rational they can be is known as ______________________________.

Accepted Answer

The answer of The recognition that people have limits on...

Question 15

The __________ approach defines how a decision-maker should make decisions.

Accepted Answer

A)  normative 
B)  scientific 
C)  descriptive 
D)  reflective 
E)  humanistic 
A)  normative 
B)  scientific 
C)  descriptive 
D)  reflective 
E)  humanistic

Question 16

Cognitive scientist Gary Klein has found that intuition begins with goals.

Accepted Answer

A) True 
 B)False

Question 17

__________ is the approach that defines how a decision maker should make decisions and provides guidelines for reaching an ideal outcome for the organization.

Accepted Answer

A)  Administrative 
B)  Descriptive 
C)  Normative 
D)  Bounded rationality 
E)  None of these 
A)  Administrative 
B)  Descriptive 
C)  Normative 
D)  Bounded rationality 
E)  None of these

Question 18

Good examples of __________ decisions are strategic decisions.

Accepted Answer

A)  nonprogrammed 
B)  programmed 
C)  insignificant 
D)  recurring 
E)  structured 
A)  nonprogrammed 
B)  programmed 
C)  insignificant 
D)  recurring 
E)  structured

Question 19

__________ is by far the most difficult situation for a decision-maker.

Accepted Answer

A)  Certainty 
B)  Risk 
C)  Uncertainty 
D)  Ambiguity 
E)  Brainstorming 
A)  Certainty 
B)  Risk 
C)  Uncertainty 
D)  Ambiguity 
E)  Brainstorming

Question 20

Nordstrom Department store's "No questions asked - Return's Policy" is an example of a(n)

Accepted Answer

A)  programmed decision. 
B)  nonprogrammed decision. 
C)  novel decision. 
D)  poor management. 
E)  unstructured decision. 
A)  programmed decision. 
B)  nonprogrammed decision. 
C)  novel decision. 
D)  poor management. 
E)  unstructured decision.

Exam 9: Managerial Decision Making

The ______________________________ helps a manager gauge the appropriate amount of participation by subordinates in making a specific decision.

Briefly describe the four major personal decision styles.

Explain the four underlying assumptions of the administrative model.

Gary's Groceries and Mike's Market decided to merge their operations. This would be considered a nonprogrammed decision.

____________________ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable.

All of these are basic assumptions of the political model EXCEPT

The administrative model is considered to be normative.

By making mistakes, people go through the process of decision learning, which means that they gain valuable experience and knowledge to perform more effectively in the future.

The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called ____________________.

Under conditions of __________, statistical analyses are useful.

List four of the eight questions Kepner and Tregoe recommend that managers ask when diagnosing and analyzing causes.

__________ refers to the process of identifying problems and then resolving them.

__________ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable.

The recognition that people have limits on how rational they can be is known as ______________________________.

The __________ approach defines how a decision-maker should make decisions.

Cognitive scientist Gary Klein has found that intuition begins with goals.

__________ is the approach that defines how a decision maker should make decisions and provides guidelines for reaching an ideal outcome for the organization.

Good examples of __________ decisions are strategic decisions.

__________ is by far the most difficult situation for a decision-maker.

Nordstrom Department store's "No questions asked - Return's Policy" is an example of a(n)

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

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