Question 1

How is development different from training?

Accepted Answer

Training is the education of employees in new techniques and processes within the organization. It is provided to employees in the health care facility through in-service training sessions, seminars, workshops, and continuing education, to ensure the quality of service.
Development is a term that can be used to describe training, but more specifically it indicates an investment by the organization into an employee, with the expectation that the development will indeed pay off somehow in the future performance of an employee. For instance, an employee is hired to perform release of information (ROI).

Question 2

_______ is the education of employees in new techniques and processes within the organization, whereas _________ is training that more specifically indicates an investment by the organization into the employee with the expectation that there will be a payoff in the employee's future high performance.

Accepted Answer

Training; development

Question 3

___________ provides documentation of the message intended for the recipient.

Accepted Answer

Written communication

Question 4

Although it is important for the HIM Department Director to hold in-service and training meetings, what methods are used to determine which topics need to be presented to ensure adequate staff development?

Accepted Answer

1. A management observation fr

Question 5

Throughout employment there are new processes, changes, and important procedures that must be communicated to the employees so that they understand what is expected. Identify one in-service topic for HIM personnel and discuss the development of the topic. Remember to consider the issues associated with preparing a training program.

Accepted Answer

Topics acceptable are determin

Question 6

An ______ is used to organize the topics to be discussed during a meeting.

Accepted Answer

The answer of An ______ is used to organize the...

Question 7

What qualities do successful teams have? Name at least three qualities.

Accepted Answer

Effective teams consist of skilled and c

Question 8

________ may be required after attaining a position, credential, or degree to keep those persons knowledgeable in core content areas.

Accepted Answer

Continuing

Question 9

The ___________ includes a continuing education requirement as a part of the certification/registration process. To maintain your credential, you must earn continuing education credits pertinent to the HIM profession.

Accepted Answer

American Health Info

Question 10

Patient health information should be _________ in an appropriate method to employees on a need-to-know basis in accordance with HIPAA regulations and health care facility policy.

Accepted Answer

The answer of Patient health information should be _________ in...

Question 11

An excellent way to keep track of everything that must be covered with a new employee is to complete an __________.

Accepted Answer

orientatio

Question 12

HIM department employees are in constant need of continuing education. Identify specific continuing education needs for the following HIM employees: credentialed employees, coding employees, release of information.

Accepted Answer

· Credentialed employees--RHIT: 20 hours

Question 13

What type of training provides continuing education for current employees, mandated by some accreditation agencies?

Accepted Answer

A)  orientation 
B)  inservice 
C)  routine 
D)  quality 
A)  orientation 
B)  inservice 
C)  routine 
D)  quality

Question 14

The term used to describe the training to familiarize a new employee with the job is ___________.

Accepted Answer

The answer of The term used to describe the training...

Question 15

The "R" in the common safety acronym RACE used to describe the employee's expected response to a fire means :

Accepted Answer

A)  Red 
B)  Run 
C)  Rescue 
D)  Reassure 
A)  Red 
B)  Run 
C)  Rescue 
D)  Reassure

Question 16

The first step in planning a training, in-service, or continuing education program is:

Accepted Answer

A)  Assessment of education needs 
B)  Audience 
C)  Area 
D)  Inventory of skills 
A)  Assessment of education needs 
B)  Audience 
C)  Area 
D)  Inventory of skills

Question 17

Many facilities require a training session before new employees are given access to their computer systems, and TJC requires that new employees complete this training within _____ days.

Accepted Answer

The answer of Many facilities require a training session before...

Question 18

The period of time, also known as a grace period, given to a new employee to learn the job and reach the performance standards associated with that job is known as the ______.

Accepted Answer

The answer of The period of time, also known as...

Question 19

Continuing education is critical for coding employees. Which of the following dates are critical in the education of inpatient coders?

Accepted Answer

A)  January 1 
B)  April 1 and October 1 
C)  December 1 
D)  July 1 
A)  January 1 
B)  April 1 and October 1 
C)  December 1 
D)  July 1

Question 20

Because part of health care delivery is customer service, health care employees are encouraged to develop a positive customer focus by doing all of the following EXCEPT:

Accepted Answer

A)  Identify customers by name. 
B)  Greet each customer with a smile 
C)  Provide assistance if there is a need. 
D)  Do not return patient phone calls if the employee does not have the answer to their question. 
A)  Identify customers by name. 
B)  Greet each customer with a smile 
C)  Provide assistance if there is a need. 
D)  Do not return patient phone calls if the employee does not have the answer to their question.

How is development different from training?

_ is the education of employees in new techniques and processes within the organization, whereas ___ is training that more specifically indicates an investment by the organization into the employee with the expectation that there will be a payoff in the employee's future high performance.

___________ provides documentation of the message intended for the recipient.

Although it is important for the HIM Department Director to hold in-service and training meetings, what methods are used to determine which topics need to be presented to ensure adequate staff development?

An ______ is used to organize the topics to be discussed during a meeting.

What qualities do successful teams have? Name at least three qualities.

________ may be required after attaining a position, credential, or degree to keep those persons knowledgeable in core content areas.

The ___________ includes a continuing education requirement as a part of the certification/registration process. To maintain your credential, you must earn continuing education credits pertinent to the HIM profession.

Patient health information should be _________ in an appropriate method to employees on a need-to-know basis in accordance with HIPAA regulations and health care facility policy.

An excellent way to keep track of everything that must be covered with a new employee is to complete an __________.

HIM department employees are in constant need of continuing education. Identify specific continuing education needs for the following HIM employees: credentialed employees, coding employees, release of information.

What type of training provides continuing education for current employees, mandated by some accreditation agencies?

The term used to describe the training to familiarize a new employee with the job is ___________.

The "R" in the common safety acronym RACE used to describe the employee's expected response to a fire means :

The first step in planning a training, in-service, or continuing education program is:

Many facilities require a training session before new employees are given access to their computer systems, and TJC requires that new employees complete this training within _____ days.

The period of time, also known as a grace period, given to a new employee to learn the job and reach the performance standards associated with that job is known as the ______.

Continuing education is critical for coding employees. Which of the following dates are critical in the education of inpatient coders?

Because part of health care delivery is customer service, health care employees are encouraged to develop a positive customer focus by doing all of the following EXCEPT:

Health Care Delivery Systems

Collecting Health Care Data

Electronic Health Records

Acute Care Records

Health Information Management Processing

Code Sets

Reimbursement

Health Information Management Issues in Other Care Settings

Managing Health Records

Statistics

Quality and Uses of Health Information

Confidentiality and Compliance

Him Department Management

Filters

Exam 14: Training and Development

How is development different from training?

___________ provides documentation of the message intended for the recipient.

Although it is important for the HIM Department Director to hold in-service and training meetings, what methods are used to determine which topics need to be presented to ensure adequate staff development?

An ______ is used to organize the topics to be discussed during a meeting.

What qualities do successful teams have? Name at least three qualities.

________ may be required after attaining a position, credential, or degree to keep those persons knowledgeable in core content areas.

The ___________ includes a continuing education requirement as a part of the certification/registration process. To maintain your credential, you must earn continuing education credits pertinent to the HIM profession.

Patient health information should be _________ in an appropriate method to employees on a need-to-know basis in accordance with HIPAA regulations and health care facility policy.

An excellent way to keep track of everything that must be covered with a new employee is to complete an __________.

HIM department employees are in constant need of continuing education. Identify specific continuing education needs for the following HIM employees: credentialed employees, coding employees, release of information.

What type of training provides continuing education for current employees, mandated by some accreditation agencies?

The term used to describe the training to familiarize a new employee with the job is ___________.

The "R" in the common safety acronym RACE used to describe the employee's expected response to a fire means :

The first step in planning a training, in-service, or continuing education program is:

Many facilities require a training session before new employees are given access to their computer systems, and TJC requires that new employees complete this training within _____ days.

The period of time, also known as a grace period, given to a new employee to learn the job and reach the performance standards associated with that job is known as the ______.

Continuing education is critical for coding employees. Which of the following dates are critical in the education of inpatient coders?

Because part of health care delivery is customer service, health care employees are encouraged to develop a positive customer focus by doing all of the following EXCEPT:

Health Care Delivery Systems

Collecting Health Care Data

Electronic Health Records

Acute Care Records

Health Information Management Processing

Code Sets

Reimbursement

Health Information Management Issues in Other Care Settings

Managing Health Records

Statistics

Quality and Uses of Health Information

Confidentiality and Compliance

Him Department Management

Filters