Question 1

Solutions are a core dimension of a service.

Accepted Answer

A) True 
 B)False

Question 2

When transforming an organization, the key principles of Lean thinking involves all of the following guidelines except,

Accepted Answer

A)  Identifying those customer issues that align with the company's own purpose. 
B)  Assessing major value streams assuring that each are linked by flow, pull, and leveling principles. 
C)  Assuring that every important process has a person responsible for continuous evaluation of linkage to business objectives and Lean process. 
D)  Develop a business strategy that includes big data and analytics 
E)  None of the above 
A)  Identifying those customer issues that align with the company's own purpose. 
B)  Assessing major value streams assuring that each are linked by flow, pull, and leveling principles. 
C)  Assuring that every important process has a person responsible for continuous evaluation of linkage to business objectives and Lean process. 
D)  Develop a business strategy that includes big data and analytics 
E)  None of the above

Question 3

How does Service-Dominate Logic affect the design and management of services?

Accepted Answer

Service-Dominant Logic (SDL) has a signi

Question 4

What is a premise for marketing in Service-Dominate Logic?

Accepted Answer

A)  Customers are promoted to 
B)  Customer are targeted 
C)  Customers are captured 
D)  Customers are marketed with 
E)  None of the above 
A)  Customers are promoted to 
B)  Customer are targeted 
C)  Customers are captured 
D)  Customers are marketed with 
E)  None of the above

Solutions are a core dimension of a service.

When transforming an organization, the key principles of Lean thinking involves all of the following guidelines except,

How does Service-Dominate Logic affect the design and management of services?

What is a premise for marketing in Service-Dominate Logic?

Introduction to Operations Management

Strategic Operations Management

Innovation

Managing Inventory, MRP, ERP, and JIT

Managing the Transformation Process

Managing and Improving Quality

Human Resources

Capacity and Scheduling Management

Sustainability

The Future of Operations Management

Filters

Exam 3: Managing Services Operations

Solutions are a core dimension of a service.

When transforming an organization, the key principles of Lean thinking involves all of the following guidelines except,

How does Service-Dominate Logic affect the design and management of services?

What is a premise for marketing in Service-Dominate Logic?

Introduction to Operations Management

Strategic Operations Management

Innovation

Managing Inventory, MRP, ERP, and JIT

Managing the Transformation Process

Managing and Improving Quality

Human Resources

Capacity and Scheduling Management

Sustainability

The Future of Operations Management

Filters