Question 1

Free-market capitalism is the result of:

Accepted Answer

A)  shareholders' expectations of profits 
B)  an overabundance of skilled labor in the U.S. 
C)  the new sellers' market 
D)  decreased emphasis on social responsibility 
E)  less use of collaborative problem solving 
A)  shareholders' expectations of profits 
B)  an overabundance of skilled labor in the U.S. 
C)  the new sellers' market 
D)  decreased emphasis on social responsibility 
E)  less use of collaborative problem solving

Question 2

People referred to as core employees are closest to the essential work of the organization. All of the following are core employees EXCEPT:

Accepted Answer

A)  scientists and researchers in pharmaceutical firms 
B)  programmers in software development firms 
C)  doctors in health care facilities 
D)  musicians in orchestras 
E)  maintenance personnel in colleges and universities 
A)  scientists and researchers in pharmaceutical firms 
B)  programmers in software development firms 
C)  doctors in health care facilities 
D)  musicians in orchestras 
E)  maintenance personnel in colleges and universities

Question 3

List the members of the human resources (HR) triad.

Accepted Answer

Line managers, human

Question 4

When managers at Saks Fifth Avenue addressed employees' concerns about what the employees needed to do their jobs, they observed that employee engagement and customer engagement:

Accepted Answer

A)  exhibited an inverse relationship 
B)  failed to maximize long-term shareholder interests 
C)  adversely affected the economic needs of the organization 
D)  had a significant positive impact on customer satisfaction and sales 
E)  affected customer loyalty but did not increase sales 
A)  exhibited an inverse relationship 
B)  failed to maximize long-term shareholder interests 
C)  adversely affected the economic needs of the organization 
D)  had a significant positive impact on customer satisfaction and sales 
E)  affected customer loyalty but did not increase sales

Question 5

Discuss the following statement: "Organizations look to the legal institutions to determine if they are acting in the best interest of society."

Accepted Answer

Formal laws and regulations establish re

Question 6

A manufacturer of air conditioners has been able to retain its position as a low-cost leader for the past 20 years. This competitive advantage could be described as sustainable because the manufacturer has maintained it for a long period of time, even though other firms have tried to copy it.

Accepted Answer

A) True 
 B)False

Question 7

_____ stakeholders are those whose concerns the organization must address in order to ensure its own survival.

Accepted Answer

A)  strategic 
B)  primary 
C)  direct 
D)  organizational 
E)  corporate 
A)  strategic 
B)  primary 
C)  direct 
D)  organizational 
E)  corporate

Question 8

Stakeholders are:

Accepted Answer

A)  individuals or groups that have interests, rights, or ownership in an organization and its activities 
B)  can benefit from a company's successes such as a profitable year 
C)  harmed by a business's product failures 
D)  interdependent with an organization 
E)  are accurately described by all of the above 
A)  individuals or groups that have interests, rights, or ownership in an organization and its activities 
B)  can benefit from a company's successes such as a profitable year 
C)  harmed by a business's product failures 
D)  interdependent with an organization 
E)  are accurately described by all of the above

Question 9

Town Auto Dealer has been in business for more than 60 years, and is the largest chain of car dealerships in its region. Its corporate culture is difficult to copy because it has evolved over a period of time and suits its own specific needs.

Accepted Answer

A) True 
 B)False

Question 10

Computer Nerds is a company that specializes in quick and efficient computer repairs. The employees are expected to dress like nerds-pocket protectors, polyester, and ugly glasses. Each employee must also have an exceptional ability at recognizing computer problems and fixing them. The organization's culture is based on the idea that these experts should be only minimally supervised and should be left alone to do what they do best. Each computer repairperson is given a percentage of the profit he or she earns for the company. The company has more than tripled in value since it began five years ago through the:

Accepted Answer

A)  use of an open hiring policy 
B)  close monitoring of day-to-day activities 
C)  use of human resources to create a competitive advantage 
D)  development of a democratic corporate culture 
E)  creation of a strategic plan that can be easily copied 
A)  use of an open hiring policy 
B)  close monitoring of day-to-day activities 
C)  use of human resources to create a competitive advantage 
D)  development of a democratic corporate culture 
E)  creation of a strategic plan that can be easily copied

Question 11

What are five reasons for using work teams in organizations?

Accepted Answer

1) to improve on-time delivery of result

Question 12

A commitment to community involvement and development can have major implications for managing human resources because voluntary labor is frequently a community's biggest need.

Accepted Answer

A) True 
 B)False

Question 13

The stakeholders of the organization include all but:

Accepted Answer

A)  Employees 
B)  Society 
C)  Local Government 
D)  Customers 
E)  Owners and Investors 
A)  Employees 
B)  Society 
C)  Local Government 
D)  Customers 
E)  Owners and Investors

Question 14

Why would increased diversity in the workplace make managing teams more challenging than in a non-diverse workplace?

Accepted Answer

Teams require close cooperation, communi

Question 15

In the eyes of average Americans, the best employers:

Accepted Answer

A)  maximize shareholder profits 
B)  maximize long term shareholder interests 
C)  make decisions based on economic needs of the organization 
D)  seek to have a positive impact on society 
E)  simply obey the letter of the law 
A)  maximize shareholder profits 
B)  maximize long term shareholder interests 
C)  make decisions based on economic needs of the organization 
D)  seek to have a positive impact on society 
E)  simply obey the letter of the law

Question 16

What are the primary concerns of customers in their role as stakeholders?

Accepted Answer

A)  legal compliance of the company and how it meets its social responsibility 
B)  return on sales, return on assets, and return on investments 
C)  quality service and product, innovation, and low cost 
D)  concern about safety, health, and fair treatment 
E)  whether the company uses collaborative problem-solving 
A)  legal compliance of the company and how it meets its social responsibility 
B)  return on sales, return on assets, and return on investments 
C)  quality service and product, innovation, and low cost 
D)  concern about safety, health, and fair treatment 
E)  whether the company uses collaborative problem-solving

Question 17

Which of the following is NOT a part of human resources management activities?

Accepted Answer

A)  Developing organizational strategy 
B)  Compensating employees 
C)  Promoting workplace safety and health 
D)  Understanding unionization and collective bargaining 
E)  Measuring performance and providing feedback 
A)  Developing organizational strategy 
B)  Compensating employees 
C)  Promoting workplace safety and health 
D)  Understanding unionization and collective bargaining 
E)  Measuring performance and providing feedback

Question 18

The most difficult company culture to copy would be one that:

Accepted Answer

A)  has evolved over time and actually suits the needs of the company 
B)  has evolved over the last twelve months 
C)  has been used successfully by other companies not in the industry 
D)  is based on a tactical pricing and promotion plan 
E)  supports a newly developed technically-oriented company 
A)  has evolved over time and actually suits the needs of the company 
B)  has evolved over the last twelve months 
C)  has been used successfully by other companies not in the industry 
D)  is based on a tactical pricing and promotion plan 
E)  supports a newly developed technically-oriented company

Question 19

Organizations offer their employees training and development programs to improve their skills, safe and healthy work environments, fair and equitable selection and promotion systems, and jobs designed to increase employee self-esteem in order to:

Accepted Answer

A)  create stronger commitment from its employees 
B)  increase employee satisfaction 
C)  increase employee empowerment 
D)  improve employee quality of work life 
E)  do all of the these 
A)  create stronger commitment from its employees 
B)  increase employee satisfaction 
C)  increase employee empowerment 
D)  improve employee quality of work life 
E)  do all of the these

Question 20

Which of the following statements describing how owners and shareholders relate to the organization is true?

Accepted Answer

A)  Companies with better HR practices have greater increases in market value/employee. 
B)  An investor's judgment about the value of a company's intangible assets is based on such things as reputation rankings. 
C)  Most owners and shareholders invest their money in companies for financial reasons. 
D)  Intangibles such as how employees feel about their employer can be used by shareholders to predict financial performance. 
E)  All of the above statements about how owners and shareholders relate to the organization are true. 
A)  Companies with better HR practices have greater increases in market value/employee. 
B)  An investor's judgment about the value of a company's intangible assets is based on such things as reputation rankings. 
C)  Most owners and shareholders invest their money in companies for financial reasons. 
D)  Intangibles such as how employees feel about their employer can be used by shareholders to predict financial performance. 
E)  All of the above statements about how owners and shareholders relate to the organization are true.

Free-market capitalism is the result of:

People referred to as core employees are closest to the essential work of the organization. All of the following are core employees EXCEPT:

List the members of the human resources (HR) triad.

When managers at Saks Fifth Avenue addressed employees' concerns about what the employees needed to do their jobs, they observed that employee engagement and customer engagement:

Discuss the following statement: "Organizations look to the legal institutions to determine if they are acting in the best interest of society."

A manufacturer of air conditioners has been able to retain its position as a low-cost leader for the past 20 years. This competitive advantage could be described as sustainable because the manufacturer has maintained it for a long period of time, even though other firms have tried to copy it.

_____ stakeholders are those whose concerns the organization must address in order to ensure its own survival.

Stakeholders are:

Town Auto Dealer has been in business for more than 60 years, and is the largest chain of car dealerships in its region. Its corporate culture is difficult to copy because it has evolved over a period of time and suits its own specific needs.

What are five reasons for using work teams in organizations?

A commitment to community involvement and development can have major implications for managing human resources because voluntary labor is frequently a community's biggest need.

The stakeholders of the organization include all but:

Why would increased diversity in the workplace make managing teams more challenging than in a non-diverse workplace?

In the eyes of average Americans, the best employers:

What are the primary concerns of customers in their role as stakeholders?

Which of the following is NOT a part of human resources management activities?

The most difficult company culture to copy would be one that:

Organizations offer their employees training and development programs to improve their skills, safe and healthy work environments, fair and equitable selection and promotion systems, and jobs designed to increase employee self-esteem in order to:

Which of the following statements describing how owners and shareholders relate to the organization is true?

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

HR Planning for Alignment and Change

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

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Exam 1: Managing Human Resources

Free-market capitalism is the result of:

People referred to as core employees are closest to the essential work of the organization. All of the following are core employees EXCEPT:

List the members of the human resources (HR) triad.

When managers at Saks Fifth Avenue addressed employees' concerns about what the employees needed to do their jobs, they observed that employee engagement and customer engagement:

Discuss the following statement: "Organizations look to the legal institutions to determine if they are acting in the best interest of society."

A manufacturer of air conditioners has been able to retain its position as a low-cost leader for the past 20 years. This competitive advantage could be described as sustainable because the manufacturer has maintained it for a long period of time, even though other firms have tried to copy it.

_____ stakeholders are those whose concerns the organization must address in order to ensure its own survival.

Stakeholders are:

Town Auto Dealer has been in business for more than 60 years, and is the largest chain of car dealerships in its region. Its corporate culture is difficult to copy because it has evolved over a period of time and suits its own specific needs.

What are five reasons for using work teams in organizations?

A commitment to community involvement and development can have major implications for managing human resources because voluntary labor is frequently a community's biggest need.

The stakeholders of the organization include all but:

Why would increased diversity in the workplace make managing teams more challenging than in a non-diverse workplace?

In the eyes of average Americans, the best employers:

What are the primary concerns of customers in their role as stakeholders?

Which of the following is NOT a part of human resources management activities?

The most difficult company culture to copy would be one that:

Organizations offer their employees training and development programs to improve their skills, safe and healthy work environments, fair and equitable selection and promotion systems, and jobs designed to increase employee self-esteem in order to:

Which of the following statements describing how owners and shareholders relate to the organization is true?

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

HR Planning for Alignment and Change

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

Filters