Question 1

Human resource (HR) ________________ state in quantitative or qualitative terms what is to be achieved with regard to the firm's human resources.

Accepted Answer

A)  alternatives 
B)  forecasts 
C)  goals 
D)  objectives 
E)  projections 
A)  alternatives 
B)  forecasts 
C)  goals 
D)  objectives 
E)  projections

Question 2

The best HR metrics:

Accepted Answer

A)  are accepted by managers as legitimate 
B)  are relatively easy to use 
C)  have an obvious connection to the stated business and HR objectives 
D)  all of the above 
E)  only a and c are correct 
A)  are accepted by managers as legitimate 
B)  are relatively easy to use 
C)  have an obvious connection to the stated business and HR objectives 
D)  all of the above 
E)  only a and c are correct

Question 3

One way an employee can support continuous learning in an organization is to:

Accepted Answer

A)  create new knowledge. 
B)  apply new knowledge. 
C)  document what is known. 
D)  learn through experience. 
E)  all of these behaviors. 
A)  create new knowledge. 
B)  apply new knowledge. 
C)  document what is known. 
D)  learn through experience. 
E)  all of these behaviors.

Question 4

Employee morale has been declining at a large pharmaceutical firm, and the HR department wants to assess employee perceptions of the organization's image. Which of the following measures could the HR team use?

Accepted Answer

A)  Leadership 
B)  Strategic directions 
C)  Organizational learning 
D)  Compensation 
E)  All of the above could be chosen 
A)  Leadership 
B)  Strategic directions 
C)  Organizational learning 
D)  Compensation 
E)  All of the above could be chosen

Question 5

As a prominent expert in the area of HR information systems, you have been invited to attend a meeting of other HR and business specialists from around the nation. You and your colleagues will take turns presenting your forecasts and assumptions to the others, making revisions as a group until a viable composite forecast emerges. You will be taking part in a(n) _____.

Accepted Answer

A)  skunkworks task force 
B)  Oracle conference 
C)  Delphi meeting 
D)  Einstein encounter 
E)  creativity workshop 
A)  skunkworks task force 
B)  Oracle conference 
C)  Delphi meeting 
D)  Einstein encounter 
E)  creativity workshop

Question 6

______________ change occurs when an organization is forced to change in response to an unanticipated event in the external or organizational environment.

Accepted Answer

A)  radical 
B)  incremental 
C)  reactive 
D)  anticipatory 
E)  dysfunctional 
A)  radical 
B)  incremental 
C)  reactive 
D)  anticipatory 
E)  dysfunctional

Question 7

Of the various organizational units that share responsibility for strategic planning, which unit(s) is (are) most likely to have the responsibility for workforce forecasting?

Accepted Answer

A)  Departments other than HR 
B)  HR in conjunction with other departments 
C)  HR alone 
D)  HR and top management 
E)  HR and line managers 
A)  Departments other than HR 
B)  HR in conjunction with other departments 
C)  HR alone 
D)  HR and top management 
E)  HR and line managers

Question 8

The type of strategic change that can be planned carefully and implemented gradually is ______________ change.

Accepted Answer

A)  radical anticipatory 
B)  incremental anticipatory 
C)  radical reactive 
D)  incremental reactive 
E)  dysfunctional 
A)  radical anticipatory 
B)  incremental anticipatory 
C)  radical reactive 
D)  incremental reactive 
E)  dysfunctional

Question 9

Which of the following is NOT a responsibility of line managers in HR planning, alignment, and change?

Accepted Answer

A)  collaborate in the collection and interpretation of data to help assess progress. 
B)  systematically scan and assess the environment to establish objectives. 
C)  learn about effective change processes. 
D)  develop detailed HR objectives, plans, metrics, and timetables for strategic change. 
E)  act as a role model for effective learning and change. 
A)  collaborate in the collection and interpretation of data to help assess progress. 
B)  systematically scan and assess the environment to establish objectives. 
C)  learn about effective change processes. 
D)  develop detailed HR objectives, plans, metrics, and timetables for strategic change. 
E)  act as a role model for effective learning and change.

Question 10

When organizations make major adjustments in the ways they do business, it usually creates the need for ______________ change.

Accepted Answer

A)  radical 
B)  incremental 
C)  reactive 
D)  anticipatory 
E)  dysfunctional 
A)  radical 
B)  incremental 
C)  reactive 
D)  anticipatory 
E)  dysfunctional

Question 11

_____________ refers to the activities associated with scanning and assessing the environment; specifying the objectives to be achieved by HR activities, along with the measures to be used to assess the achievement of those objectives; and developing specific plans for HR policies and practices along with timetables for implementing the plans.

Accepted Answer

A)  human resource replacement 
B)  job analysis 
C)  human resource implementation 
D)  human resource assessment 
E)  human resource planning 
A)  human resource replacement 
B)  job analysis 
C)  human resource implementation 
D)  human resource assessment 
E)  human resource planning

Question 12

During the last phase of planned organizational change,

Accepted Answer

A)  a human resource information system can be very helpful in collecting and disseminating information 
B)  create short-term wins 
C)  pause to reflect on process 
D)  monitor measures of progress 
E)  all of the above occur 
A)  a human resource information system can be very helpful in collecting and disseminating information 
B)  create short-term wins 
C)  pause to reflect on process 
D)  monitor measures of progress 
E)  all of the above occur

Question 13

You dropped in on the vice president of HR and saw a large poster tacked on her wall. It showed the key jobs in the organization with the names of the current incumbents in black. In red, it listed the names of current employees who might be used to fill vacancies in each position. As you tried to find your own name on the chart, the HR vice president quickly ushered you out of her office. What you have just seen is a(n) _____.

Accepted Answer

A)  replacement chart 
B)  talent pool 
C)  succession roster 
D)  HR forecasting document 
E)  Delphi forecast 
A)  replacement chart 
B)  talent pool 
C)  succession roster 
D)  HR forecasting document 
E)  Delphi forecast

Question 14

What are the implications for HR practices for holding people accountable for achieving the objectives of a change?

Accepted Answer

Typically, accountability translates int

Question 15

A possible disadvantage of employee blogs is:

Accepted Answer

A)  copyright violation 
B)  sexual harassment 
C)  embarrassment to the organization 
D)  all of the above 
E)  none of the above 
A)  copyright violation 
B)  sexual harassment 
C)  embarrassment to the organization 
D)  all of the above 
E)  none of the above

Question 16

Once the objectives are clearly specified, HR plans for achieving the objectives can be developed.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about forecasting is false?

Accepted Answer

A)  When the environment is more stable, forecasting is less complex than in unstable times. 
B)  Quantitative (statistical) methods are by far preferable to non-quantitative methods for forecasting. 
C)  Forecasting involves approximations, not certainties. 
D)  The accuracy of information available affects the quality of the forecast 
E)  The longer the time horizon, the more accurate the information used for forecasting. 
A)  When the environment is more stable, forecasting is less complex than in unstable times. 
B)  Quantitative (statistical) methods are by far preferable to non-quantitative methods for forecasting. 
C)  Forecasting involves approximations, not certainties. 
D)  The accuracy of information available affects the quality of the forecast 
E)  The longer the time horizon, the more accurate the information used for forecasting.

Question 18

State Technical College has more than 900 employees. Every three years, the HR department at State surveys the employees, and some of the same questions are repeated each time. This practice:

Accepted Answer

A)  reduces the costs for preparing the surveys. 
B)  keeps up the appearance of employee involvement. 
C)  helps reduce employee suspicion about the purpose of surveys 
D)  discourages employees from make socially acceptable responses 
E)  allows the employer to examine how employee views change over time. 
A)  reduces the costs for preparing the surveys. 
B)  keeps up the appearance of employee involvement. 
C)  helps reduce employee suspicion about the purpose of surveys 
D)  discourages employees from make socially acceptable responses 
E)  allows the employer to examine how employee views change over time.

Question 19

To ensure that those affected by planned organizational change do support the change, an organization should:

Accepted Answer

A)  let the change happen gradually without any fanfare 
B)  implement the change quickly and make it understood that those affected have the final say in what happens 
C)  involve everyone affected by the change early in the change process 
D)  keep communications at a minimum 
E)  do nothing because employees understand that change is inevitable 
A)  let the change happen gradually without any fanfare 
B)  implement the change quickly and make it understood that those affected have the final say in what happens 
C)  involve everyone affected by the change early in the change process 
D)  keep communications at a minimum 
E)  do nothing because employees understand that change is inevitable

Question 20

When a person is responsible for implementing changes and making sure that the objectives of a change effort are met, that person is _____________.

Accepted Answer

A)  being held accountable 
B)  being made the matrix boss 
C)  being enfranchised 
D)  being involved in strategic planning 
E)  being co-opted 
A)  being held accountable 
B)  being made the matrix boss 
C)  being enfranchised 
D)  being involved in strategic planning 
E)  being co-opted

Human resource (HR) ________________ state in quantitative or qualitative terms what is to be achieved with regard to the firm's human resources.

The best HR metrics:

One way an employee can support continuous learning in an organization is to:

Employee morale has been declining at a large pharmaceutical firm, and the HR department wants to assess employee perceptions of the organization's image. Which of the following measures could the HR team use?

______________ change occurs when an organization is forced to change in response to an unanticipated event in the external or organizational environment.

Of the various organizational units that share responsibility for strategic planning, which unit(s) is (are) most likely to have the responsibility for workforce forecasting?

The type of strategic change that can be planned carefully and implemented gradually is ______________ change.

Which of the following is NOT a responsibility of line managers in HR planning, alignment, and change?

When organizations make major adjustments in the ways they do business, it usually creates the need for ______________ change.

During the last phase of planned organizational change,

What are the implications for HR practices for holding people accountable for achieving the objectives of a change?

A possible disadvantage of employee blogs is:

Once the objectives are clearly specified, HR plans for achieving the objectives can be developed.

Which of the following statements about forecasting is false?

State Technical College has more than 900 employees. Every three years, the HR department at State surveys the employees, and some of the same questions are repeated each time. This practice:

To ensure that those affected by planned organizational change do support the change, an organization should:

When a person is responsible for implementing changes and making sure that the objectives of a change effort are met, that person is _____________.

Managing Human Resources

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

Filters

Exam 4: HR Planning for Alignment and Change

Human resource (HR) ________________ state in quantitative or qualitative terms what is to be achieved with regard to the firm's human resources.

The best HR metrics:

One way an employee can support continuous learning in an organization is to:

Employee morale has been declining at a large pharmaceutical firm, and the HR department wants to assess employee perceptions of the organization's image. Which of the following measures could the HR team use?

______________ change occurs when an organization is forced to change in response to an unanticipated event in the external or organizational environment.

Of the various organizational units that share responsibility for strategic planning, which unit(s) is (are) most likely to have the responsibility for workforce forecasting?

The type of strategic change that can be planned carefully and implemented gradually is ______________ change.

Which of the following is NOT a responsibility of line managers in HR planning, alignment, and change?

When organizations make major adjustments in the ways they do business, it usually creates the need for ______________ change.

During the last phase of planned organizational change,

What are the implications for HR practices for holding people accountable for achieving the objectives of a change?

A possible disadvantage of employee blogs is:

Once the objectives are clearly specified, HR plans for achieving the objectives can be developed.

Which of the following statements about forecasting is false?

State Technical College has more than 900 employees. Every three years, the HR department at State surveys the employees, and some of the same questions are repeated each time. This practice:

To ensure that those affected by planned organizational change do support the change, an organization should:

When a person is responsible for implementing changes and making sure that the objectives of a change effort are met, that person is _____________.

Managing Human Resources

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

Filters