Question 1

Which of the following is a responsibility of employees in HR planning and strategic change?

Accepted Answer

A)  develop a personal capacity for frequent change 
B)  provide input in the early phases of planning 
C)  participate in generating and evaluating alternative approaches to change 
D)  understand the planned changes and their implications 
E)  all of the above. 
A)  develop a personal capacity for frequent change 
B)  provide input in the early phases of planning 
C)  participate in generating and evaluating alternative approaches to change 
D)  understand the planned changes and their implications 
E)  all of the above.

Question 2

A manufacturing company has implemented an across-the-board cost-cutting strategy. The company's goal is to reduce expenses by 10 percent without sacrificing product quality. The decision was made by the company's top management without input from its employees. How are its employees likely to show their resistance to the organizational change?

Accepted Answer

A)  insincere agreement 
B)  in-your-face defiance 
C)  sabotage 
D)  malicious compliance 
E)  all of the above 
A)  insincere agreement 
B)  in-your-face defiance 
C)  sabotage 
D)  malicious compliance 
E)  all of the above

Question 3

Which of the following would not be a relevant HR metric for a retail appliance store customer service operations?

Accepted Answer

A)  On-time arrival of the installation technician at the customer's address 
B)  Prior notification of the customer of technician's arrival 
C)  Number of installations completed by a technician within eight hours 
D)  Level of customer satisfaction with technician's professionalism while onsite 
E)  Distance from customer's address to nearest competing retail store 
A)  On-time arrival of the installation technician at the customer's address 
B)  Prior notification of the customer of technician's arrival 
C)  Number of installations completed by a technician within eight hours 
D)  Level of customer satisfaction with technician's professionalism while onsite 
E)  Distance from customer's address to nearest competing retail store

Question 4

Which of the following is a reasonable HR metric for a bread bakery to use in evaluating the performance of its bakers?

Accepted Answer

A)  the cost of the ingredients in a single loaf of bread 
B)  the average number of loaves of bread one baker can produce in a standard eight-hour shift 
C)  the degree of customer satisfaction with the cleanliness of the bakery 
D)  the number of types of bread the bakery produces 
E)  the average number of customers the bakery serves on Saturday mornings 
A)  the cost of the ingredients in a single loaf of bread 
B)  the average number of loaves of bread one baker can produce in a standard eight-hour shift 
C)  the degree of customer satisfaction with the cleanliness of the bakery 
D)  the number of types of bread the bakery produces 
E)  the average number of customers the bakery serves on Saturday mornings

Which of the following is a responsibility of employees in HR planning and strategic change?

Which of the following would not be a relevant HR metric for a retail appliance store customer service operations?

Which of the following is a reasonable HR metric for a bread bakery to use in evaluating the performance of its bakers?

Managing Human Resources

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

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Exam 4: HR Planning for Alignment and Change

Which of the following is a responsibility of employees in HR planning and strategic change?

Which of the following would not be a relevant HR metric for a retail appliance store customer service operations?

Which of the following is a reasonable HR metric for a bread bakery to use in evaluating the performance of its bakers?

Managing Human Resources

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

Filters