Question 1

Which is the strongest confirming response?

Accepted Answer

A)  Recognition 
B)  Sponsorship 
C)  Acknowledgment 
D)  Endorsement 
A)  Recognition 
B)  Sponsorship 
C)  Acknowledgment 
D)  Endorsement D

Question 2

Conveying a message in a roundabout manner is called ____________ communication.

Accepted Answer

indirect

Question 3

Which of the following statements is true about gender and relational communication online?

Accepted Answer

A)  Gender differences in face-to-face communication also appear online. 
B)  Gender differences disappear in online communication. 
C)  The lack of face-to-face contact in online communication causes people to respond in unexpected ways. 
D)  Gender differences in online communication are beginning to affect how we communicate face-to-face. 
A)  Gender differences in face-to-face communication also appear online. 
B)  Gender differences disappear in online communication. 
C)  The lack of face-to-face contact in online communication causes people to respond in unexpected ways. 
D)  Gender differences in online communication are beginning to affect how we communicate face-to-face. A

Question 4

"I really should be studying, but I'll give you a ride" is a statement most likely to be made by a ____________.

Accepted Answer

A)  guiltmaker 
B)  trivial tyrannizer 
C)  joker 
D)  pseudoaccommodator 
A)  guiltmaker 
B)  trivial tyrannizer 
C)  joker 
D)  pseudoaccommodator

Question 5

Which of the following is an important last step when using win-win problem-solving to meet your common goals?

Accepted Answer

A)  Pick a solution together 
B)  Identify and define the conflict 
C)  Follow up on the solution 
D)  Evaluate the alternative solutions 
A)  Pick a solution together 
B)  Identify and define the conflict 
C)  Follow up on the solution 
D)  Evaluate the alternative solutions

Question 6

Matching
-Your Intentions

Accepted Answer

A)  Step 1 of an assertive message 
B)  Step 5 of an assertive message 
C)  Step 2 of an assertive message 
D)  Step 4 of an assertive message 
E)  Step 3 of an assertive message 
A)  Step 1 of an assertive message 
B)  Step 5 of an assertive message 
C)  Step 2 of an assertive message 
D)  Step 4 of an assertive message 
E)  Step 3 of an assertive message

Question 7

Matching
-Describe the Consequences

Accepted Answer

A)  Step 1 of an assertive message 
B)  Step 5 of an assertive message 
C)  Step 2 of an assertive message 
D)  Step 4 of an assertive message 
E)  Step 3 of an assertive message 
A)  Step 1 of an assertive message 
B)  Step 5 of an assertive message 
C)  Step 2 of an assertive message 
D)  Step 4 of an assertive message 
E)  Step 3 of an assertive message

Question 8

Which of the following would be best described as a passive-aggressive response?

Accepted Answer

A)  Alex's mother asks him to clean his room and he lashes out, telling her to "shut up." 
B)  Jane promises her mother that she will clean her room, then repeatedly fails to fulfill this promise. 
C)  Alex promises his father that he will clean his room and cleans it. 
D)  When Jane's mother asks her to clean her room, Jane calmly explains that she has a lot of homework to do and will try her best to clean her room tomorrow. 
A)  Alex's mother asks him to clean his room and he lashes out, telling her to "shut up." 
B)  Jane promises her mother that she will clean her room, then repeatedly fails to fulfill this promise. 
C)  Alex promises his father that he will clean his room and cleans it. 
D)  When Jane's mother asks her to clean her room, Jane calmly explains that she has a lot of homework to do and will try her best to clean her room tomorrow.

Question 9

Fisher and Ury of the Harvard Negotiation Project recommend that participants begin negotiations by focusing on

Accepted Answer

A)  their feelings 
B)  their interests 
C)  their positions 
D)  possible solutions 
A)  their feelings 
B)  their interests 
C)  their positions 
D)  possible solutions

Question 10

Matching
-Describe Your Feelings

Accepted Answer

A)  Step 1 of an assertive message 
B)  Step 5 of an assertive message 
C)  Step 2 of an assertive message 
D)  Step 4 of an assertive message 
E)  Step 3 of an assertive message 
A)  Step 1 of an assertive message 
B)  Step 5 of an assertive message 
C)  Step 2 of an assertive message 
D)  Step 4 of an assertive message 
E)  Step 3 of an assertive message

Question 11

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving?

Accepted Answer

A)  Compromise 
B)  Lose-lose 
C)  Win-lose 
D)  Win-win 
A)  Compromise 
B)  Lose-lose 
C)  Win-lose 
D)  Win-win

Question 12

In what way is the U.S. culture remarkably similar to Asian cultures?

Accepted Answer

A)  competitiveness 
B)  cooperativeness 
C)  low-context 
D)  emotional expressiveness 
A)  competitiveness 
B)  cooperativeness 
C)  low-context 
D)  emotional expressiveness

Question 13

John Gottman, who has spent more than four decades studying how people communicate, can predict with a rate of accuracy approaching 90% whether or not a married couple is headed to-ward divorce, mostly on the basis of

Accepted Answer

A)  Four Horsemen of the Apocalypse 
B)  Love Languages 
C)  Sexual aggression 
D)  Lose-lose problem solving 
A)  Four Horsemen of the Apocalypse 
B)  Love Languages 
C)  Sexual aggression 
D)  Lose-lose problem solving

Question 14

Which of the following is an example of a directly aggressive message?

Accepted Answer

A)  When you talk over me, I feel like you don't care about what I have to say. 
B)  It makes me feel like you don't appreciate me when you don't say thank you. 
C)  You had better shut up before I shut you up. 
D)  If you really cared about me, you would show it more often. 
A)  When you talk over me, I feel like you don't care about what I have to say. 
B)  It makes me feel like you don't appreciate me when you don't say thank you. 
C)  You had better shut up before I shut you up. 
D)  If you really cared about me, you would show it more often.

Question 15

Three important characteristics that affect conflict in online communication are delay, disinhibition, and ____________.

Accepted Answer

The answer of Three important characteristics that affect conflict in...

Question 16

Giving someone the silent treatment that conveys the message "you aren't even worth my time" is what kind of disconfirming message?

Accepted Answer

A)  criticism 
B)  stonewalling 
C)  defensiveness 
D)  contempt 
A)  criticism 
B)  stonewalling 
C)  defensiveness 
D)  contempt

Question 17

Gibb's checklist for conflict management recommends ____________ messages, which show that you can accept another's feelings and put yourself in their place.

Accepted Answer

A)  using empathetic 
B)  using "You" 
C)  judgmental 
D)  manipulative 
A)  using empathetic 
B)  using "You" 
C)  judgmental 
D)  manipulative

Question 18

When you make an all-encompassing, accusatory, and personal statement about another, you are ____________.

Accepted Answer

A)  spiraling 
B)  ridiculing 
C)  stonewalling 
D)  criticizing 
A)  spiraling 
B)  ridiculing 
C)  stonewalling 
D)  criticizing

Question 19

When the family shows up late for Sunday dinner at your grandmother's home, she says, "I don't mind." But during the meal, she remarks, "It must be nice to sleep late on Sunday morning instead of waking up early to cook a meal." Which of the following best describes her behavior?

Accepted Answer

A)  interdependent 
B)  directly aggressive 
C)  passive aggressive 
D)  assertive 
A)  interdependent 
B)  directly aggressive 
C)  passive aggressive 
D)  assertive

Question 20

Matching
-Describe the Behavior

Accepted Answer

A)  Step 1 of an assertive message 
B)  Step 5 of an assertive message 
C)  Step 2 of an assertive message 
D)  Step 4 of an assertive message 
E)  Step 3 of an assertive message 
A)  Step 1 of an assertive message 
B)  Step 5 of an assertive message 
C)  Step 2 of an assertive message 
D)  Step 4 of an assertive message 
E)  Step 3 of an assertive message

Which is the strongest confirming response?

Conveying a message in a roundabout manner is called ____________ communication.

Which of the following statements is true about gender and relational communication online?

"I really should be studying, but I'll give you a ride" is a statement most likely to be made by a ____________.

Which of the following is an important last step when using win-win problem-solving to meet your common goals?

Matching -Your Intentions

Matching -Describe the Consequences

Which of the following would be best described as a passive-aggressive response?

Fisher and Ury of the Harvard Negotiation Project recommend that participants begin negotiations by focusing on

Matching -Describe Your Feelings

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving?

In what way is the U.S. culture remarkably similar to Asian cultures?

John Gottman, who has spent more than four decades studying how people communicate, can predict with a rate of accuracy approaching 90% whether or not a married couple is headed to-ward divorce, mostly on the basis of

Which of the following is an example of a directly aggressive message?

Three important characteristics that affect conflict in online communication are delay, disinhibition, and ____________.

Giving someone the silent treatment that conveys the message "you aren't even worth my time" is what kind of disconfirming message?

Gibb's checklist for conflict management recommends ____________ messages, which show that you can accept another's feelings and put yourself in their place.

When you make an all-encompassing, accusatory, and personal statement about another, you are ____________.

When the family shows up late for Sunday dinner at your grandmother's home, she says, "I don't mind." But during the meal, she remarks, "It must be nice to sleep late on Sunday morning instead of waking up early to cook a meal." Which of the following best describes her behavior?

Matching -Describe the Behavior

Communication: What and Why

The Self, Perception, and Communication

Communication and Culture

Language

Listening

Nonverbal Communication

Understanding Interpersonal Communication

Improving Interpersonal Relationships

Solving Problems in Groups and Teams

Preparing and Presenting Your Speech

Organization and Support

Informative Speaking

Persuasive Speaking

Appendix: Communicating for Career Success

Filters

Exam 9: Communicating in Groups and Teams

Which is the strongest confirming response?

Conveying a message in a roundabout manner is called ____________ communication.

Which of the following statements is true about gender and relational communication online?

"I really should be studying, but I'll give you a ride" is a statement most likely to be made by a ____________.

Which of the following is an important last step when using win-win problem-solving to meet your common goals?

Matching -Your Intentions

Matching -Describe the Consequences

Which of the following would be best described as a passive-aggressive response?

Fisher and Ury of the Harvard Negotiation Project recommend that participants begin negotiations by focusing on

Matching -Describe Your Feelings

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving?

In what way is the U.S. culture remarkably similar to Asian cultures?

John Gottman, who has spent more than four decades studying how people communicate, can predict with a rate of accuracy approaching 90% whether or not a married couple is headed to-ward divorce, mostly on the basis of

Which of the following is an example of a directly aggressive message?

Three important characteristics that affect conflict in online communication are delay, disinhibition, and ____________.

Giving someone the silent treatment that conveys the message "you aren't even worth my time" is what kind of disconfirming message?

Gibb's checklist for conflict management recommends ____________ messages, which show that you can accept another's feelings and put yourself in their place.

When you make an all-encompassing, accusatory, and personal statement about another, you are ____________.

When the family shows up late for Sunday dinner at your grandmother's home, she says, "I don't mind." But during the meal, she remarks, "It must be nice to sleep late on Sunday morning instead of waking up early to cook a meal." Which of the following best describes her behavior?

Matching -Describe the Behavior

Communication: What and Why

The Self, Perception, and Communication

Communication and Culture

Language

Listening

Nonverbal Communication

Understanding Interpersonal Communication

Improving Interpersonal Relationships

Solving Problems in Groups and Teams

Preparing and Presenting Your Speech

Organization and Support

Informative Speaking

Persuasive Speaking

Appendix: Communicating for Career Success

Filters