Question 1

Troubleshooting notes often come in the form of a table.

Accepted Answer

A) True 
 B)False  True

Question 2

What should the conclusion section of a procedure contain?

Accepted Answer

Although not always necessary, conclusions should at minimum include a brief check for users to ensure that they have followed the instructions correctly. A conclusion may also contain maintenance tips or a troubleshooter's checklist, often in the form of a table.

Question 3

Adverbs such as "calmly" and "slowly" are unnecessary and create wordiness.

Accepted Answer

A) True 
 B)False  False

Question 4

When citing a time required to perform a procedure, you should estimate ________.

Accepted Answer

A)  the same amount of time that you take 
B)  two to three times as long as you take 
C)  four to five times as long as you take 
D)  half the time you take 
A)  the same amount of time that you take 
B)  two to three times as long as you take 
C)  four to five times as long as you take 
D)  half the time you take

Question 5

Cautions alert the reader to potential harm to the user, very likely harm, or risk of death.

Accepted Answer

A) True 
 B)False

Question 6

What should you do in situations where components might be difficult for the user to find?

Accepted Answer

If components are difficult to find, and

Question 7

What information is included in the introduction section of a procedure?

Accepted Answer

The introduction of a procedure should i

Question 8

Graphics are effective because they are universally understood.

Accepted Answer

A) True 
 B)False

Question 9

Describe the role of graphics in procedures.

Accepted Answer

Use graphics whenever you can. They are

Question 10

Procedures should be organized chronologically.

Accepted Answer

A) True 
 B)False

Question 11

What sections does a procedure contain? Briefly describe the contents of each.

Accepted Answer

A procedure contains three sections. The

Question 12

List each special note in order of seriousness and briefly describe its purpose.

Accepted Answer

The special notes are as follows, ordere

Question 13

Notes, cautions, warnings, and danger alerts that apply to individual steps should be placed in which section of a procedure?

Accepted Answer

A)  introduction 
B)  context 
C)  step-by-step instructions 
D)  conclusion/troubleshooting 
A)  introduction 
B)  context 
C)  step-by-step instructions 
D)  conclusion/troubleshooting

Question 14

Which of the following is NOT a rule for writing instructions?

Accepted Answer

A)  Include graphics whenever possible. 
B)  Number all steps. 
C)  Do not use adverbs. 
D)  Do not double-up on steps. 
A)  Include graphics whenever possible. 
B)  Number all steps. 
C)  Do not use adverbs. 
D)  Do not double-up on steps.

Question 15

Which of the following is NOT a type of special note employed in the text?

Accepted Answer

A)  caution 
B)  danger 
C)  hazard 
D)  note 
A)  caution 
B)  danger 
C)  hazard 
D)  note

Question 16

"If-then" constructions should be avoided when writing instructions.

Accepted Answer

A) True 
 B)False

Question 17

In long and complex procedures, the introduction should NOT contain ________.

Accepted Answer

A)  contextual information 
B)  typographic conventions 
C)  tools and materials list 
D)  troubleshooting tips 
A)  contextual information 
B)  typographic conventions 
C)  tools and materials list 
D)  troubleshooting tips

Question 18

You should never double-up on steps.

Accepted Answer

A) True 
 B)False

Question 19

Tools and materials should always be split into two separate lists under separate headings.

Accepted Answer

A) True 
 B)False

Question 20

The question "When or under what circumstances should the procedure be followed and by whom?" should be answered in which section of a procedure?

Accepted Answer

A)  context 
B)  introduction 
C)  step-by-step instructions 
D)  Q&A 
A)  context 
B)  introduction 
C)  step-by-step instructions 
D)  Q&A

Troubleshooting notes often come in the form of a table.

What should the conclusion section of a procedure contain?

Adverbs such as "calmly" and "slowly" are unnecessary and create wordiness.

When citing a time required to perform a procedure, you should estimate ________.

Cautions alert the reader to potential harm to the user, very likely harm, or risk of death.

What should you do in situations where components might be difficult for the user to find?

What information is included in the introduction section of a procedure?

Graphics are effective because they are universally understood.

Describe the role of graphics in procedures.

Procedures should be organized chronologically.

What sections does a procedure contain? Briefly describe the contents of each.

List each special note in order of seriousness and briefly describe its purpose.

Notes, cautions, warnings, and danger alerts that apply to individual steps should be placed in which section of a procedure?

Which of the following is NOT a rule for writing instructions?

Which of the following is NOT a type of special note employed in the text?

"If-then" constructions should be avoided when writing instructions.

In long and complex procedures, the introduction should NOT contain ________.

You should never double-up on steps.

Tools and materials should always be split into two separate lists under separate headings.

The question "When or under what circumstances should the procedure be followed and by whom?" should be answered in which section of a procedure?

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Emails, Letters, and Memos

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

Oral Presentations

Ethics

Job Application Packages

Filters

Exam 12: Instructions, Procedures, and Manuals

Troubleshooting notes often come in the form of a table.

What should the conclusion section of a procedure contain?

Adverbs such as "calmly" and "slowly" are unnecessary and create wordiness.

When citing a time required to perform a procedure, you should estimate ________.

Cautions alert the reader to potential harm to the user, very likely harm, or risk of death.

What should you do in situations where components might be difficult for the user to find?

What information is included in the introduction section of a procedure?

Graphics are effective because they are universally understood.

Describe the role of graphics in procedures.

Procedures should be organized chronologically.

What sections does a procedure contain? Briefly describe the contents of each.

List each special note in order of seriousness and briefly describe its purpose.

Notes, cautions, warnings, and danger alerts that apply to individual steps should be placed in which section of a procedure?

Which of the following is NOT a rule for writing instructions?

Which of the following is NOT a type of special note employed in the text?

"If-then" constructions should be avoided when writing instructions.

In long and complex procedures, the introduction should NOT contain ________.

You should never double-up on steps.

Tools and materials should always be split into two separate lists under separate headings.

The question "When or under what circumstances should the procedure be followed and by whom?" should be answered in which section of a procedure?

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Emails, Letters, and Memos

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

Oral Presentations

Ethics

Job Application Packages

Filters