Exam 12: Instructions, Procedures, and Manuals

In the textbook example, which of the following is the correct typographic convention for menu selection sequences?

People rarely read the entire set of instructions before attempting to perform the task.

To motivate people to carry out difficult and time-consuming procedures you should explain to them ________.

The first step in writing a manual is to ________.

The best person to test for usability is ________.

In a procedure employing four levels of special notes, which of the following is the most appropriate way to format a warning note?

Which of the following is NOT true about graphics used with instructions?

Warnings advise against potential harm to the user.

If you need to caution readers against over-tightening a bolt in step 17 you should place a caution ________.

You can always rely on peoples' common sense to follow instructions properly.

Notes, cautions, warnings, and danger alerts relevant to specific steps should be placed ________.

An effective set of instructions is written for all audiences, regardless of technical background.

Which principles must be followed in the step-by-step instructions section of a procedure?

Discuss the drawbacks of providing too much information compared to too little in a procedure. Which is worse? Explain your reasoning.

Describe the process of planning and testing for usability.

In the textbook example, which of the following is the correct typographic convention for dialog windows?

In a procedure with a lot of notes incorporated into the action steps, it's a good idea to differentiate notes from the action steps by ________.

In the textbook example, which of the following is the correct typographic convention for commands and keyboard keys?

________ provide information that prevents the instructions from failing and prevents damage to the equipment.

Which of the following is NOT true about the conclusions for procedures?