Question 1

Describe the basic structure of the standard memo format.

Accepted Answer

At the very top left corner of the memo is an addressing block. The "From" line in the addressing block should be signed with your initials. Generally, you do not include a salutation. Instead of a subject line, you can add a descriptive title above the body text. Paragraph style in memos is the same as in letters (left justified, etc.). Similar to the enclosure line in a letter, there should be a line at the bottom of the memo indicating attachments.

Question 2

Describe the proper tone of email correspondence.

Accepted Answer

Email correspondence should always maintain a professional tone, even when you are replying to colleagues with whom you work closely. This means not using slang, getting pally or cute, or using fragments, emoticons, or internet abbreviations. When encountering difficult situations, you should maintain a professional calm and write in the sort of tone in which you would like to be spoken to in a similar situation.

Question 3

In the very top left corner of the first page of a letter, you should place ________.

Accepted Answer

A)  today's date 
B)  your phone number and email address 
C)  your return address 
D)  your full mailing address 
A)  today's date 
B)  your phone number and email address 
C)  your return address 
D)  your full mailing address C

Question 4

Emails are always less formal than letters.

Accepted Answer

A) True 
 B)False

Question 5

With advances in digital technology, email has now become the dominant mode of routine correspondence. What are the pros and cons of email compared to more traditional forms of communication (letters, telephone, fax, face-to-face interaction, etc.)?

Accepted Answer

Answers will vary, but may include the f

Question 6

When you forward or reply to a message, it is best not to delete the email chain.

Accepted Answer

A) True 
 B)False

Question 7

Copying your entire office in an email is ________.

Accepted Answer

A)  a good way of keeping colleagues in the loop 
B)  a means of facilitating collaboration in the workplace 
C)  something you should avoid 
D)  essential for ensuring transparency 
A)  a good way of keeping colleagues in the loop 
B)  a means of facilitating collaboration in the workplace 
C)  something you should avoid 
D)  essential for ensuring transparency

Question 8

The purpose of the enclosure line in a letter is to ________.

Accepted Answer

A)  summarize the contents of the document 
B)  disclose any conflicts of interest 
C)  provide a closing salutation 
D)  alert the reader that other documents are contained in the same envelope 
A)  summarize the contents of the document 
B)  disclose any conflicts of interest 
C)  provide a closing salutation 
D)  alert the reader that other documents are contained in the same envelope

Question 9

Which of the following is the correct way to format a date in a letter?

Accepted Answer

A)  June 24, 2021 
B)  24 June, 2021 
C)  06/08/21 
D)  Jun-21 
A)  June 24, 2021 
B)  24 June, 2021 
C)  06/08/21 
D)  Jun-21

Question 10

In extremely urgent situations, it is best to ________.

Accepted Answer

A)  send your email without wasting time on grammar or punctuation 
B)  flag your email as urgent 
C)  use all caps in the subject line 
D)  call the person or walk to their cubicle 
A)  send your email without wasting time on grammar or punctuation 
B)  flag your email as urgent 
C)  use all caps in the subject line 
D)  call the person or walk to their cubicle

Question 11

The best course of action when you receive spam is to ________.

Accepted Answer

A)  forward it to your manager 
B)  flag it 
C)  ignore it 
D)  reply and politely tell the sender you are not interested 
A)  forward it to your manager 
B)  flag it 
C)  ignore it 
D)  reply and politely tell the sender you are not interested

Question 12

Your employer does not have the right to read your company emails.

Accepted Answer

A) True 
 B)False

Question 13

When emails are written in a professional setting, slang and emoticons ________.

Accepted Answer

A)  can be used among close colleagues only 
B)  can be used in internal communications only 
C)  can be used when the email is not of a serious nature 
D)  should never be used 
A)  can be used among close colleagues only 
B)  can be used in internal communications only 
C)  can be used when the email is not of a serious nature 
D)  should never be used

Question 14

The signature block in a letter should include ________.

Accepted Answer

A)  your name 
B)  your name and title 
C)  your name, title, and contact info 
D)  your name, title, contact info, and date 
A)  your name 
B)  your name and title 
C)  your name, title, and contact info 
D)  your name, title, contact info, and date

Question 15

Compare and contrast the etiquette rules and challenges surrounding email correspondence compared to face-to-face interaction.

Accepted Answer

Answers will vary, but may include the f

Question 16

Turning off your email alerts is bad practice.

Accepted Answer

A) True 
 B)False

Question 17

Routine correspondence typically does NOT involve writing to ________.

Accepted Answer

A)  inform 
B)  record 
C)  analyze 
D)  request 
A)  inform 
B)  record 
C)  analyze 
D)  request

Question 18

In a letter, the mailing address should NOT include the recipient's ________.

Accepted Answer

A)  name 
B)  phone number 
C)  position or title 
D)  postal code 
A)  name 
B)  phone number 
C)  position or title 
D)  postal code

Question 19

Proper tone sometimes requires using more words.

Accepted Answer

A) True 
 B)False

Question 20

Compared to letters and memos, emails differ primarily in terms of ________.

Accepted Answer

A)  tone 
B)  font style 
C)  paragraph style 
D)  addressing information 
A)  tone 
B)  font style 
C)  paragraph style 
D)  addressing information

Describe the basic structure of the standard memo format.

Describe the proper tone of email correspondence.

In the very top left corner of the first page of a letter, you should place ________.

Emails are always less formal than letters.

With advances in digital technology, email has now become the dominant mode of routine correspondence. What are the pros and cons of email compared to more traditional forms of communication (letters, telephone, fax, face-to-face interaction, etc.)?

When you forward or reply to a message, it is best not to delete the email chain.

Copying your entire office in an email is ________.

The purpose of the enclosure line in a letter is to ________.

Which of the following is the correct way to format a date in a letter?

In extremely urgent situations, it is best to ________.

The best course of action when you receive spam is to ________.

Your employer does not have the right to read your company emails.

When emails are written in a professional setting, slang and emoticons ________.

The signature block in a letter should include ________.

Compare and contrast the etiquette rules and challenges surrounding email correspondence compared to face-to-face interaction.

Turning off your email alerts is bad practice.

Routine correspondence typically does NOT involve writing to ________.

In a letter, the mailing address should NOT include the recipient's ________.

Proper tone sometimes requires using more words.

Compared to letters and memos, emails differ primarily in terms of ________.

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

Instructions, Procedures, and Manuals

Oral Presentations

Ethics

Job Application Packages

Filters

Exam 5: Emails, Letters, and Memos

Describe the basic structure of the standard memo format.

Describe the proper tone of email correspondence.

In the very top left corner of the first page of a letter, you should place ________.

Emails are always less formal than letters.

With advances in digital technology, email has now become the dominant mode of routine correspondence. What are the pros and cons of email compared to more traditional forms of communication (letters, telephone, fax, face-to-face interaction, etc.)?

When you forward or reply to a message, it is best not to delete the email chain.

Copying your entire office in an email is ________.

The purpose of the enclosure line in a letter is to ________.

Which of the following is the correct way to format a date in a letter?

In extremely urgent situations, it is best to ________.

The best course of action when you receive spam is to ________.

Your employer does not have the right to read your company emails.

When emails are written in a professional setting, slang and emoticons ________.

The signature block in a letter should include ________.

Compare and contrast the etiquette rules and challenges surrounding email correspondence compared to face-to-face interaction.

Turning off your email alerts is bad practice.

Routine correspondence typically does NOT involve writing to ________.

In a letter, the mailing address should NOT include the recipient's ________.

Proper tone sometimes requires using more words.

Compared to letters and memos, emails differ primarily in terms of ________.

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

Instructions, Procedures, and Manuals

Oral Presentations

Ethics

Job Application Packages

Filters