Question 1

Define dynamic processes and list their characteristics.

Accepted Answer

Dynamic processes are flexible, informal

Question 2

________ processes span an organization and support activities in multiple departments.

Accepted Answer

A)  Enterprise 
B)  Inter-enterprise 
C)  Strategic 
D)  Reactive 
A)  Enterprise 
B)  Inter-enterprise 
C)  Strategic 
D)  Reactive

Question 3

Transitioning to a new enterprise system requires careful planning and substantial training.

Accepted Answer

A) True 
 B)False

Question 4

A stored procedure is a ________.

Accepted Answer

A)  program stored in a database that keeps the database consistent when certain conditions arise 
B)  history of actions executed by a database management system 
C)  computer program stored in a database that is used to enforce business rules 
D)  data structure that improves the speed of data-retrieval operations in a database 
A)  program stored in a database that keeps the database consistent when certain conditions arise 
B)  history of actions executed by a database management system 
C)  computer program stored in a database that is used to enforce business rules 
D)  data structure that improves the speed of data-retrieval operations in a database

Question 5

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

Accepted Answer

A)  service descriptions 
B)  industry-specific solutions 
C)  inherent processes 
D)  DIY modules 
A)  service descriptions 
B)  industry-specific solutions 
C)  inherent processes 
D)  DIY modules

Question 6

An ERP solution includes a database design, initial configuration data, and the company's operational data.

Accepted Answer

A) True 
 B)False

Question 7

A trigger is a computer program stored in a database that is used to enforce business rules.

Accepted Answer

A) True 
 B)False

Question 8

Process efficiency is a measure of the ratio of process outputs to inputs.

Accepted Answer

A) True 
 B)False

Question 9

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Accepted Answer

A)  train the trainer 
B)  top-down training 
C)  on-the-job training 
D)  employ the employer 
A)  train the trainer 
B)  top-down training 
C)  on-the-job training 
D)  employ the employer

Question 10

Which of the following statements is True about workgroup information systems?

Accepted Answer

A)  They are easy to change. 
B)  They minimize data duplication among departments. 
C)  They can be operated without training. 
D)  They support 10 to 100 users. 
A)  They are easy to change. 
B)  They minimize data duplication among departments. 
C)  They can be operated without training. 
D)  They support 10 to 100 users.

Question 11

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

Accepted Answer

A)  virtualization 
B)  encapsulation 
C)  gap identification 
D)  data duplication 
A)  virtualization 
B)  encapsulation 
C)  gap identification 
D)  data duplication

Question 12

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

Accepted Answer

A)  develop committees and steering groups 
B)  reinforce employees' sense of self-efficacy 
C)  establish clear and absolute contractual guidelines 
D)  communicate the need for change to the employees 
A)  develop committees and steering groups 
B)  reinforce employees' sense of self-efficacy 
C)  establish clear and absolute contractual guidelines 
D)  communicate the need for change to the employees

Question 13

In distributed systems, applications processing is distributed across multiple computing devices.

Accepted Answer

A) True 
 B)False

Question 14

What are the four challenges of implementing new enterprise systems?

Accepted Answer

The four primary challenges or

Question 15

The two dimensions of process quality are ________.

Accepted Answer

A)  efficiency and effectiveness 
B)  performance and reliability 
C)  conformance and durability 
D)  perception and serviceability 
A)  efficiency and effectiveness 
B)  performance and reliability 
C)  conformance and durability 
D)  perception and serviceability

Question 16

Enterprise processes span an organization and support activities in multiple departments.

Accepted Answer

A) True 
 B)False

Question 17

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

Accepted Answer

A)  data duplication 
B)  isolated decisions 
C)  limited information 
D)  disjointed processes 
A)  data duplication 
B)  isolated decisions 
C)  limited information 
D)  disjointed processes

Question 18

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Accepted Answer

A)  giving employees ultimatums and deadlines 
B)  paying employees straight-out for transitioning to the new system 
C)  coercing employees to learn the new system 
D)  conducting contests with cash prizes among employees 
A)  giving employees ultimatums and deadlines 
B)  paying employees straight-out for transitioning to the new system 
C)  coercing employees to learn the new system 
D)  conducting contests with cash prizes among employees

Question 19

CRM is an example of a structured inter-enterprise information system.

Accepted Answer

A) True 
 B)False

Question 20

The solutions to problems in an enterprise system usually involve a single department of the organization.

Accepted Answer

A) True 
 B)False

Define dynamic processes and list their characteristics.

________ processes span an organization and support activities in multiple departments.

Transitioning to a new enterprise system requires careful planning and substantial training.

A stored procedure is a ________.

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

An ERP solution includes a database design, initial configuration data, and the company's operational data.

A trigger is a computer program stored in a database that is used to enforce business rules.

Process efficiency is a measure of the ratio of process outputs to inputs.

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Which of the following statements is True about workgroup information systems?

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

In distributed systems, applications processing is distributed across multiple computing devices.

What are the four challenges of implementing new enterprise systems?

The two dimensions of process quality are ________.

Enterprise processes span an organization and support activities in multiple departments.

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

CRM is an example of a structured inter-enterprise information system.

The solutions to problems in an enterprise system usually involve a single department of the organization.

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters

Exam 7: Processes, Organizations, and Information Systems

Define dynamic processes and list their characteristics.

________ processes span an organization and support activities in multiple departments.

Transitioning to a new enterprise system requires careful planning and substantial training.

A stored procedure is a ________.

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

An ERP solution includes a database design, initial configuration data, and the company's operational data.

A trigger is a computer program stored in a database that is used to enforce business rules.

Process efficiency is a measure of the ratio of process outputs to inputs.

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Which of the following statements is True about workgroup information systems?

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

In distributed systems, applications processing is distributed across multiple computing devices.

What are the four challenges of implementing new enterprise systems?

The two dimensions of process quality are ________.

Enterprise processes span an organization and support activities in multiple departments.

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

CRM is an example of a structured inter-enterprise information system.

The solutions to problems in an enterprise system usually involve a single department of the organization.

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters