Exam 7: Processes, Organizations, and Information Systems

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ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

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Describe the two categories of ERP training.

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ERP vendors have developed training curricula and numerous classes because of the complexity and difficulty of implementing and using ERP solutions.ERP training falls into two broad categories.The first category is training about how to implement the ERP solution.This training includes topics such as obtaining top-level management support, preparing the organization for change, and dealing with the inevitable resistance that develops when people are asked to perform work in new ways.The second category is training on how to use the ERP application software.

Which of the following is a characteristic of an inter-enterprise information system?

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Structured processes are standardized processes that involve day-to-day operations.

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________ refers to a person's belief that he or she can be successful at his or her job.

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List the functions of enterprise application integration (EAI).

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Industry-specific solutions contain program and database configuration files but not the process blueprints that apply to ERP implementations in specific industries.

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The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.

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The primary purpose of an ERP system is integration.

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The structure of a process has no bearing on its efficiency.

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Explain the nature of the database component of an ERP solution.

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Carla, a restaurateur who is new to the field, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

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Which of the following statements about enterprise information systems is True?

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What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

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Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.

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Define enterprise information systems and describe their characteristics.

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Joseph wishes to increase the operational efficiency of his new startup. In order to achieve this, what should Joseph do?

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An ERP solution does not include ________.

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Dynamic processes support operational activities.

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Information systems improve process quality by ________.

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