Exam 7: Processes, Organizations, and Information Systems

Which of the following is an example of a dynamic process?

________ are predesigned procedures for using software products.

________ is a measure of the ratio of process outputs to inputs.

Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?

Define workgroup processes, enterprise processes, and inter-enterprise processes.

Information systems can improve process quality by augmenting the actions of a human who is performing that activity.

Process ________ is a measure of how well a process achieves organizational strategy.

In the context of new enterprise systems, how should organizations manage employee resistance to change?

An information silo is a condition that exists when data are isolated in separated information systems.

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

What are the four phases of the customer life cycle? Briefly describe each phase.

Define structured processes and list their characteristics.

The primary purpose of an ERP system is ________.

Which of the following workgroup processes is related to customer service?

Gap identification is a major task when implementing enterprise systems.

Which ERP vendor acquired PeopleSoft and Siebel?