Question 1

What are three ways to avoid potential security breaches at work?

Accepted Answer

A)  Avoid using social media while at work, never use external storage, and only email documents to your readers. 
B)  Use caution when texting and emailing, avoid having a personal blog and comply with the company's intellectual property security policies. 
C)  Avoid using social media while at work, email all of your documents to your personal email account for safe keeping, never text while you are at work. 
D)  Only write on your personal blog on your break, guard your external storage devices carefully, and know that your writing may be read by unknown readers. 
A)  Avoid using social media while at work, never use external storage, and only email documents to your readers. 
B)  Use caution when texting and emailing, avoid having a personal blog and comply with the company's intellectual property security policies. 
C)  Avoid using social media while at work, email all of your documents to your personal email account for safe keeping, never text while you are at work. 
D)  Only write on your personal blog on your break, guard your external storage devices carefully, and know that your writing may be read by unknown readers. B

Question 2

Writing in school and writing at work differ because . . .

Accepted Answer

A)  the audiences of each differ. 
B)  the purposes of each differ. 
C)  in the workplace, you don't have to worry about effective paragraph development, sentence structure, punctuation, and usage. 
D)  Both the first and second answers are correct. 
A)  the audiences of each differ. 
B)  the purposes of each differ. 
C)  in the workplace, you don't have to worry about effective paragraph development, sentence structure, punctuation, and usage. 
D)  Both the first and second answers are correct. D

Question 3

Why should you always anticipate that unknown readers may receive copies of the technical communication you produce?

Accepted Answer

A)  The documents will often be used in assessing your performance and in determining your potential for a promotion. 
B)  Unknown readers may also use your reports to gain understanding of a work situation they have inherited with a new job assignment. 
C)  It will become part of the organization's archive and may be accessed by people who do not understand the context of your technical communication. 
D)  All of the above. 
A)  The documents will often be used in assessing your performance and in determining your potential for a promotion. 
B)  Unknown readers may also use your reports to gain understanding of a work situation they have inherited with a new job assignment. 
C)  It will become part of the organization's archive and may be accessed by people who do not understand the context of your technical communication. 
D)  All of the above. D

Question 4

Surveys show that organizations rank writing skills in this order of importance: 1. accuracy of information 2. clarity 3. conciseness 3. readability 4. usability 6. Correctness and 7. Use of standard English. In a memo to your fellow students, explain how attention to these qualities will result in well-written workplace documents. (Note: Your textbook gives nine bulleted items that would result from attention to these qualities.)

Accepted Answer

Emanating these writing skills will enab

Question 5

Samantha remembers that when writing in school, she used the same design and format for each essay or paper she wrote, but when composing and designing this essay at work, she needed to

Accepted Answer

A)  Focus on the purpose of the document: to recommend a purchase. 
B)  Attend to the audience's needs: what they need to know to do their job. 
C)  Keep it clear and concise: use charts and bullets to display information. 
D)  All of the above. 
A)  Focus on the purpose of the document: to recommend a purchase. 
B)  Attend to the audience's needs: what they need to know to do their job. 
C)  Keep it clear and concise: use charts and bullets to display information. 
D)  All of the above.

Question 6

What are three ways to avoid potential security breaches at work?

Accepted Answer

A)  Use a flash drive to store all of your writing, lock your computer when you walk away, and delete your social media profiles. 
B)  Use a flash drive to store all of your writing, lock your computer when you walk away, and email all of your documents to your personal email account for safe keeping. 
C)  Use social media carefully and never at work, guard your external storage devices carefully, and know that your writing may be read by unknown readers. 
D)  Know that your writing may be read by unknown readers so encode your documents, email documents to the IT department prior to sending, and try not to text too much during business hours. 
A)  Use a flash drive to store all of your writing, lock your computer when you walk away, and delete your social media profiles. 
B)  Use a flash drive to store all of your writing, lock your computer when you walk away, and email all of your documents to your personal email account for safe keeping. 
C)  Use social media carefully and never at work, guard your external storage devices carefully, and know that your writing may be read by unknown readers. 
D)  Know that your writing may be read by unknown readers so encode your documents, email documents to the IT department prior to sending, and try not to text too much during business hours.

Question 7

What type of organizations produce technical communication?

Accepted Answer

A)  Small businesses 
B)  Universities 
C)  Government agencies 
D)  All of the above 
A)  Small businesses 
B)  Universities 
C)  Government agencies 
D)  All of the above

Question 8

Which of the following is not a part of the document development process?

Accepted Answer

A)  Determining content. 
B)  Collaborating with your CEO. 
C)  Editing. 
D)  Drafting. 
A)  Determining content. 
B)  Collaborating with your CEO. 
C)  Editing. 
D)  Drafting.

Question 9

Plagiarism, the intentional or unintentional use of another's words, is the primary legal concern for writing in school. Explain the primary legal concern of writing in the workplace.

Accepted Answer

In school, your primary legal obligation

Question 10

Though you will likely move back and forth between the various stages of the writing process, the process should will generally follow this order:

Accepted Answer

A)  Arranging ideas; Planning the document; Determining content; Editing; Drafting; Revising. 
B)  Planning the document; Determining content; Editing; Arranging ideas; Drafting; Revising. 
C)  Editing; Planning the document; Determining content; Arranging ideas; Drafting; Revising. 
D)  Planning the document; Determining content; Arranging ideas; Drafting; Revising; Editing. 
A)  Arranging ideas; Planning the document; Determining content; Editing; Drafting; Revising. 
B)  Planning the document; Determining content; Editing; Arranging ideas; Drafting; Revising. 
C)  Editing; Planning the document; Determining content; Arranging ideas; Drafting; Revising. 
D)  Planning the document; Determining content; Arranging ideas; Drafting; Revising; Editing.

Question 11

What does a good, quality piece of technical communication do?

Accepted Answer

A)  Confuses readers. 
B)  Makes a good impression on your readers and makes sense to them. 
C)  Can be read by people who speak all languages. 
D)  Requires a dictionary. 
A)  Confuses readers. 
B)  Makes a good impression on your readers and makes sense to them. 
C)  Can be read by people who speak all languages. 
D)  Requires a dictionary.

Question 12

In school, what you write becomes a knowledge indicator for a grade. Explain what your writing indicates about you in the workplace.

Accepted Answer

In the workplace, what you write is an i

Question 13

Samantha recalls that the text says, "No one wants to read anything you write!" Why would the VP of Operations, then, want to read Samantha's essay?

Accepted Answer

A)  because she tells her to. 
B)  because it contains information she needs to make a decision. 
C)  because she will use it in the future to evaluate her performance. 
D)  Both the second and third answers are correct 
A)  because she tells her to. 
B)  because it contains information she needs to make a decision. 
C)  because she will use it in the future to evaluate her performance. 
D)  Both the second and third answers are correct

Question 14

Technical communication should

Accepted Answer

A)  Be able to be understood by a variety of readers. 
B)  Be complex. 
C)  Be posted on all social media. 
D)  Be delivered using personal email accounts. 
A)  Be able to be understood by a variety of readers. 
B)  Be complex. 
C)  Be posted on all social media. 
D)  Be delivered using personal email accounts.

Question 15

After confirming with the VP of Operations how to save and deliver the essay, right before emailing the document to the VP, she reviews her essay one last time to make sure it exhibits all of the qualities of good technical communication, which are…

Accepted Answer

A)  Accuracy of information; clarity, conciseness, readability, usefulness, ambiguous, and uses standard English. 
B)  Accuracy of information; clarity, conciseness, readability, usability, correctness, and uses standard English. 
C)  Accuracy of information; has few grammatical errors, conciseness, readability, usability, correctness, and uses standard English. 
D)  Accuracy of information; clarity, conciseness, readability, usefulness, ambiguous, and uses standard English and Spanish. 
A)  Accuracy of information; clarity, conciseness, readability, usefulness, ambiguous, and uses standard English. 
B)  Accuracy of information; clarity, conciseness, readability, usability, correctness, and uses standard English. 
C)  Accuracy of information; has few grammatical errors, conciseness, readability, usability, correctness, and uses standard English. 
D)  Accuracy of information; clarity, conciseness, readability, usefulness, ambiguous, and uses standard English and Spanish.

Question 16

Three stages of developing effective documents include:

Accepted Answer

A)  Determining content, determining delivery mechanism, meeting with the CEO 
B)  Planning the document, determining content, arranging ideas 
C)  Drafting, revising, editing 
D)  Both the second and third answers are correct 
A)  Determining content, determining delivery mechanism, meeting with the CEO 
B)  Planning the document, determining content, arranging ideas 
C)  Drafting, revising, editing 
D)  Both the second and third answers are correct

Question 17

The typical workplace includes:

Accepted Answer

A)  Conciseness 
B)  Usability 
C)  Accuracy of information 
D)  Collaboration 
A)  Conciseness 
B)  Usability 
C)  Accuracy of information 
D)  Collaboration

Question 18

What are three writing skills that organizations rank as important?

Accepted Answer

A)  Document design, determining content, and usability. 
B)  Designing visuals, readability, and document design. 
C)  Use of standard English, readability, and usability. 
D)  Use of local jargon, determining content, and usability. 
A)  Document design, determining content, and usability. 
B)  Designing visuals, readability, and document design. 
C)  Use of standard English, readability, and usability. 
D)  Use of local jargon, determining content, and usability.

Question 19

Writing at work requires:

Accepted Answer

A)  An acute awareness of security and legal liability. 
B)  Requires awareness that documents may be read by unknown readers, inside and outside the organization, at any later time. 
C)  Achieves job goals. 
D)  All of the above. 
A)  An acute awareness of security and legal liability. 
B)  Requires awareness that documents may be read by unknown readers, inside and outside the organization, at any later time. 
C)  Achieves job goals. 
D)  All of the above.

Question 20

List three ways you can avoid potential security breaches at work.

Accepted Answer

Strategies to avoid security breaches at

What are three ways to avoid potential security breaches at work?

Writing in school and writing at work differ because . . .

Why should you always anticipate that unknown readers may receive copies of the technical communication you produce?

Samantha remembers that when writing in school, she used the same design and format for each essay or paper she wrote, but when composing and designing this essay at work, she needed to

What are three ways to avoid potential security breaches at work?

What type of organizations produce technical communication?

Which of the following is not a part of the document development process?

Plagiarism, the intentional or unintentional use of another's words, is the primary legal concern for writing in school. Explain the primary legal concern of writing in the workplace.

Though you will likely move back and forth between the various stages of the writing process, the process should will generally follow this order:

What does a good, quality piece of technical communication do?

In school, what you write becomes a knowledge indicator for a grade. Explain what your writing indicates about you in the workplace.

Samantha recalls that the text says, "No one wants to read anything you write!" Why would the VP of Operations, then, want to read Samantha's essay?

Technical communication should

After confirming with the VP of Operations how to save and deliver the essay, right before emailing the document to the VP, she reviews her essay one last time to make sure it exhibits all of the qualities of good technical communication, which are…

Three stages of developing effective documents include:

The typical workplace includes:

What are three writing skills that organizations rank as important?

Writing at work requires:

List three ways you can avoid potential security breaches at work.

Writing for Your Readers

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Instructions, Procedures, and Policies

Oral Reports

Résumés and Job Applications

Filters

Exam 1: Characteristics of Writing at Work

What are three ways to avoid potential security breaches at work?

Writing in school and writing at work differ because . . .

Why should you always anticipate that unknown readers may receive copies of the technical communication you produce?

Samantha remembers that when writing in school, she used the same design and format for each essay or paper she wrote, but when composing and designing this essay at work, she needed to

What are three ways to avoid potential security breaches at work?

What type of organizations produce technical communication?

Which of the following is not a part of the document development process?

Plagiarism, the intentional or unintentional use of another's words, is the primary legal concern for writing in school. Explain the primary legal concern of writing in the workplace.

Though you will likely move back and forth between the various stages of the writing process, the process should will generally follow this order:

What does a good, quality piece of technical communication do?

In school, what you write becomes a knowledge indicator for a grade. Explain what your writing indicates about you in the workplace.

Samantha recalls that the text says, "No one wants to read anything you write!" Why would the VP of Operations, then, want to read Samantha's essay?

Technical communication should

After confirming with the VP of Operations how to save and deliver the essay, right before emailing the document to the VP, she reviews her essay one last time to make sure it exhibits all of the qualities of good technical communication, which are…

Three stages of developing effective documents include:

The typical workplace includes:

What are three writing skills that organizations rank as important?

Writing at work requires:

List three ways you can avoid potential security breaches at work.

Writing for Your Readers

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Instructions, Procedures, and Policies

Oral Reports

Résumés and Job Applications

Filters