Question 1

In his correspondence to a supply firm in Germany, Andrew is surprised by the terseness of the payment inquiries he receives. He decides to respond in…

Accepted Answer

A)  A direct style that matches those of the German correspondent. 
B)  An aggressive manner and explain to the German firm they are not being courteous. 
C)  A courteous, professional tone that sets the example of the tone and style he expects to be used in their correspondence. 
D)  A harsh tone and cancel the order - no one would want to deal with them. 
A)  A direct style that matches those of the German correspondent. 
B)  An aggressive manner and explain to the German firm they are not being courteous. 
C)  A courteous, professional tone that sets the example of the tone and style he expects to be used in their correspondence. 
D)  A harsh tone and cancel the order - no one would want to deal with them. C

Question 2

When writing difficult messages that have an emotional impact on your readers, it is always a good idea to…

Accepted Answer

A)  Allow yourself more time to compose and design the message. 
B)  Anticipate the emotional impact of messages that will convey negative or disappointing news. 
C)  Save the draft, and then let it sit for a while. Later, read the message aloud to check for clarity and courtesy. 
D)  All of the above. 
A)  Allow yourself more time to compose and design the message. 
B)  Anticipate the emotional impact of messages that will convey negative or disappointing news. 
C)  Save the draft, and then let it sit for a while. Later, read the message aloud to check for clarity and courtesy. 
D)  All of the above. D

Question 3

What is a memo?

Accepted Answer

A)  A Post-it note on a computer. 
B)  A long, scientific article. 
C)  A short, informal document that circulates within an organization. 
D)  Like a brochure, but only half a page. 
A)  A Post-it note on a computer. 
B)  A long, scientific article. 
C)  A short, informal document that circulates within an organization. 
D)  Like a brochure, but only half a page. C

Question 4

Melissa has to write a letter of termination to one of her employees. She knows it will be difficult for her. What should Melissa do as she begins to compose her letter of termination?

Accepted Answer

A)  Anticipate how the employee will feel when getting the letter of termination and try to understand how the employee's attitude toward her as a boss. 
B)  Try to get the employee another job. 
C)  Calculate the employee's income. 
D)  Call your bank to see if you can give the employee money. 
A)  Anticipate how the employee will feel when getting the letter of termination and try to understand how the employee's attitude toward her as a boss. 
B)  Try to get the employee another job. 
C)  Calculate the employee's income. 
D)  Call your bank to see if you can give the employee money.

Question 5

What is an appropriate tone in writing in the workplace?

Accepted Answer

A)  Aggressive 
B)  Hostile 
C)  Respectful and positive 
D)  Loving and tender 
A)  Aggressive 
B)  Hostile 
C)  Respectful and positive 
D)  Loving and tender

Question 6

Briefly explain why you should avoid slang and abbreviations, even in text messages.

Accepted Answer

It is always a good idea to avoid using

Question 7

You are responsible for posting messages on your company's Twitter profile. You are told to write a message that announces the release of the RoboTranslate, a new application that can translate over 60 languages and is available in the Play Store for Androids and IPhones. This app will be great for travellers and companies that do a lot of international business. Write an essay that first describes what principles you will use to write an effective, message for your audience. Then, compose the message you would post on Twitter about the Robotranslate.

Accepted Answer

To compose and design clear, easy to rea

Question 8

To: All Graduate Advisors 
Subject: Meeting 
Dear Dr. Smith, 
 
We will soon be conducting informative sessions where students will learn everything about Graduate School from financial aid and scholarship opportunities to how to make the most of their campus experience. We will host a networking dinner after the information sessions nearby at the Ballroom. This meeting will serve as an opportunity for students to meet other students, faculty, staff, and different services our university has to offer. We would like a representative from your office to be present to help us welcome the students and inform them of your services. A booth will be available for you upon request. This Annual Graduate Orientation is our way of welcoming our new and current students and helping them kick off their semester strong! You are cordially invited to attend. Please let us know if you could attend by e-mail at gradoffice@yourschool.edu on Thursday, Aug. 25th from 5-8 p.m. at the Student Union. 
 
Graduate Office
-The recipient might be more likely to open this email if the subject line was changed to…

Accepted Answer

A)  "Orientation Meeting" 
B)  "You are Invited!" 
C)  "Graduate Student Orientation" 
D)  "Don't Miss This Opportunity" 
A)  "Orientation Meeting" 
B)  "You are Invited!" 
C)  "Graduate Student Orientation" 
D)  "Don't Miss This Opportunity"

Question 9

How should you write dates for an international audience?

Accepted Answer

A)  Year-Month-Day 
B)  Day-Month-Year 
C)  Spell months of the year; avoid using numbers. 
D)  Month-Year-Day 
A)  Year-Month-Day 
B)  Day-Month-Year 
C)  Spell months of the year; avoid using numbers. 
D)  Month-Year-Day

Question 10

To: All Graduate Advisors 
Subject: Meeting 
Dear Dr. Smith, 
 
We will soon be conducting informative sessions where students will learn everything about Graduate School from financial aid and scholarship opportunities to how to make the most of their campus experience. We will host a networking dinner after the information sessions nearby at the Ballroom. This meeting will serve as an opportunity for students to meet other students, faculty, staff, and different services our university has to offer. We would like a representative from your office to be present to help us welcome the students and inform them of your services. A booth will be available for you upon request. This Annual Graduate Orientation is our way of welcoming our new and current students and helping them kick off their semester strong! You are cordially invited to attend. Please let us know if you could attend by e-mail at gradoffice@yourschool.edu on Thursday, Aug. 25th from 5-8 p.m. at the Student Union. 
 
Graduate Office
-The recipient would be more likely to read this email all the way through if….

Accepted Answer

A)  critical information in the last line, such as date and time, were in bold type. 
B)  the invitation to attend the meeting was on the first line. 
C)  it included an explanation of the purpose of the meeting earlier. 
D)  the sender clicked the "Urgent" flag before sending the email 
A)  critical information in the last line, such as date and time, were in bold type. 
B)  the invitation to attend the meeting was on the first line. 
C)  it included an explanation of the purpose of the meeting earlier. 
D)  the sender clicked the "Urgent" flag before sending the email

Question 11

To: All Graduate Advisors 
Subject: Meeting 
Dear Dr. Smith, 
 
We will soon be conducting informative sessions where students will learn everything about Graduate School from financial aid and scholarship opportunities to how to make the most of their campus experience. We will host a networking dinner after the information sessions nearby at the Ballroom. This meeting will serve as an opportunity for students to meet other students, faculty, staff, and different services our university has to offer. We would like a representative from your office to be present to help us welcome the students and inform them of your services. A booth will be available for you upon request. This Annual Graduate Orientation is our way of welcoming our new and current students and helping them kick off their semester strong! You are cordially invited to attend. Please let us know if you could attend by e-mail at gradoffice@yourschool.edu on Thursday, Aug. 25th from 5-8 p.m. at the Student Union. 
 
Graduate Office
-Who is the primary audience for this email?

Accepted Answer

A)  All faculty 
B)  Faculty working with graduate students 
C)  Graduate students and their advisors 
D)  Graduate advisors 
A)  All faculty 
B)  Faculty working with graduate students 
C)  Graduate students and their advisors 
D)  Graduate advisors

Question 12

Chapter 7 provides ten key guidelines to composing effective correspondence in the workplace. List three of these.

Accepted Answer

To compose effective emails, text messag

Question 13

What four pieces of information should every memo include?

Accepted Answer

A)  To, Address, Phone number, Email address 
B)  To, From, Topic of matter, and Address 
C)  Watch for spelling errors as well as errors in sentence structure and word usage. 
D)  To, From, Subject, and Date 
A)  To, Address, Phone number, Email address 
B)  To, From, Topic of matter, and Address 
C)  Watch for spelling errors as well as errors in sentence structure and word usage. 
D)  To, From, Subject, and Date

Question 14

What type of content should the middle paragraphs of a memo contain?

Accepted Answer

A)  The purpose statement. 
B)  Supportive content for each key topic of the document. 
C)  Your contact information. 
D)  Advice for what the reader is to do next. 
A)  The purpose statement. 
B)  Supportive content for each key topic of the document. 
C)  Your contact information. 
D)  Advice for what the reader is to do next.

Question 15

Any letter or memo longer than one page must include what type of design element?

Accepted Answer

A)  Illustrations 
B)  Images 
C)  Headings 
D)  Hyperlinks to more information. 
A)  Illustrations 
B)  Images 
C)  Headings 
D)  Hyperlinks to more information.

Question 16

Why is it important to keep your key points in the opening lines of a text message?

Accepted Answer

A)  To increase your productivity so it does not take you as long to write the email. 
B)  To make your readers anxious about reading the email. 
C)  It helps people to navigate their incoming emails and text messages because they will gain an understanding of the topic of the message. 
D)  Both a and b are correct. 
A)  To increase your productivity so it does not take you as long to write the email. 
B)  To make your readers anxious about reading the email. 
C)  It helps people to navigate their incoming emails and text messages because they will gain an understanding of the topic of the message. 
D)  Both a and b are correct.

Question 17

What is one key tactic to composing clear messages that are perceived to have a respectful and positive tone is?

Accepted Answer

It is difficult to anticipate how every

Question 18

What is one key guideline to composing effective correspondence?

Accepted Answer

A)  Make sure to look and sound professional in the words that are used and how sentences are put together. 
B)  Keep the six C's in mind as you develop e-mails, texts, memos, and letters: concise, concrete, complete, correct, courteous, and clear. 
C)  Watch for spelling errors as well as errors in sentence structure and word usage. 
D)  All of the above. 
A)  Make sure to look and sound professional in the words that are used and how sentences are put together. 
B)  Keep the six C's in mind as you develop e-mails, texts, memos, and letters: concise, concrete, complete, correct, courteous, and clear. 
C)  Watch for spelling errors as well as errors in sentence structure and word usage. 
D)  All of the above.

Question 19

What is tone in writing?

Accepted Answer

A)  The color scheme you use in your document. 
B)  Any audio your writing includes. 
C)  How readers perceive your attitude toward them and the subject you are writing by your choice of words and your phrasing of ideas. 
D)  A sound. 
A)  The color scheme you use in your document. 
B)  Any audio your writing includes. 
C)  How readers perceive your attitude toward them and the subject you are writing by your choice of words and your phrasing of ideas. 
D)  A sound.

Question 20

What is one distinct aspect of social media that is different from other technical and professional correspondence?

Accepted Answer

A)  Messages can only contain 250 characters. 
B)  Messages are kept private. 
C)  Messages should be shared. 
D)  Messages should be confusing. 
A)  Messages can only contain 250 characters. 
B)  Messages are kept private. 
C)  Messages should be shared. 
D)  Messages should be confusing.

In his correspondence to a supply firm in Germany, Andrew is surprised by the terseness of the payment inquiries he receives. He decides to respond in…

When writing difficult messages that have an emotional impact on your readers, it is always a good idea to…

What is a memo?

Melissa has to write a letter of termination to one of her employees. She knows it will be difficult for her. What should Melissa do as she begins to compose her letter of termination?

What is an appropriate tone in writing in the workplace?

Briefly explain why you should avoid slang and abbreviations, even in text messages.

How should you write dates for an international audience?

Chapter 7 provides ten key guidelines to composing effective correspondence in the workplace. List three of these.

What four pieces of information should every memo include?

What type of content should the middle paragraphs of a memo contain?

Any letter or memo longer than one page must include what type of design element?

Why is it important to keep your key points in the opening lines of a text message?

What is one key tactic to composing clear messages that are perceived to have a respectful and positive tone is?

What is one key guideline to composing effective correspondence?

What is tone in writing?

What is one distinct aspect of social media that is different from other technical and professional correspondence?

Characteristics of Writing at Work

Writing for Your Readers

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Technical Reports

Proposals and Progress Reports

Instructions, Procedures, and Policies

Oral Reports

Résumés and Job Applications

Filters

Exam 7: Emails, Texts, Memos, and Letters

In his correspondence to a supply firm in Germany, Andrew is surprised by the terseness of the payment inquiries he receives. He decides to respond in…

When writing difficult messages that have an emotional impact on your readers, it is always a good idea to…

What is a memo?

Melissa has to write a letter of termination to one of her employees. She knows it will be difficult for her. What should Melissa do as she begins to compose her letter of termination?

What is an appropriate tone in writing in the workplace?

Briefly explain why you should avoid slang and abbreviations, even in text messages.

How should you write dates for an international audience?

Chapter 7 provides ten key guidelines to composing effective correspondence in the workplace. List three of these.

What four pieces of information should every memo include?

What type of content should the middle paragraphs of a memo contain?

Any letter or memo longer than one page must include what type of design element?

Why is it important to keep your key points in the opening lines of a text message?

What is one key tactic to composing clear messages that are perceived to have a respectful and positive tone is?

What is one key guideline to composing effective correspondence?

What is tone in writing?

What is one distinct aspect of social media that is different from other technical and professional correspondence?

Characteristics of Writing at Work

Writing for Your Readers

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Technical Reports

Proposals and Progress Reports

Instructions, Procedures, and Policies

Oral Reports

Résumés and Job Applications

Filters