Question 1

When using illustrations in a set of procedures, where should you include the illustrations?

Accepted Answer

A)  At the point where the readers needs it. 
B)  Several pages away from where it is mentioned. 
C)  In the appendix. 
D)  In the List of Illustrations 
A)  At the point where the readers needs it. 
B)  Several pages away from where it is mentioned. 
C)  In the appendix. 
D)  In the List of Illustrations A

Question 2

The company you work for is about to launch a new heartrate monitor specifically for individuals who have chronic heart disease so they can monitor their heartrate. The previous instructions are not applicable to this new device, but your boss tells you to just use the old instructions them rather than create new ones for the new device. Write an essay in the form of a memo to your boss on the legal ramifications of not creating new, effective instructions.

Accepted Answer

Instructions and procedures often carry legal liability. Most new products and processes have instructions attached. Instructions may also appear on product websites. When a product fails because instructions lack clarity, completeness, and/or adequate warnings, the manufacturer can be held responsible for costs incurred by buyers who, in good faith, attempted to follow the instructions. Even worse, when a customer or an employee is killed or injured because instructions did not provide complete, readable information and safety warnings, the company can be liable for the injuries or death. Companies that provide incomplete or hard-to-follow instructions for installation or assembly of their product can lose money when discouraged purchasers return the product. Conversely, well-designed, clear, complete, accurate instructions can improve the image of a product and its manufacturer and prove highly persuasive sales documents. In addition, any failure to warn users about potential hazards or cautions could have costly legal implications for the organization.

Question 3

Briefly describe the importance of testing your instructions or procedures.

Accepted Answer

Because users of products and services typically resist reading instructions, their interpretations of your instructions could easily surprise you. Test your instructions on a group of representative users to determine the accuracy and consistency with which users decipher the intended meaning and take the appropriate action. The more complicated the instructions or the more dangerous the product or service, the more important it is to perform usability testing. Your objective is to make sure that users will be able to operate the product or service safely, correctly, and efficiently.

Question 4

Write an essay about the legal ramifications of delivering incomplete, inaccurate, or difficult to use instructions. You can use a fictional scenario in your essay as you describe legal implications and outcomes of poor instructions.

Accepted Answer

Instructions and procedures often carry

Question 5

You work in a laboratory and are using a new substance. You pick up the Safety Data Sheet for the product, in which section would you find out if the substance is toxic or harmful?

Accepted Answer

A)  In the introduction 
B)  In the Hazards section 
C)  In the Material needed section 
D)  In the company contact information section 
A)  In the introduction 
B)  In the Hazards section 
C)  In the Material needed section 
D)  In the company contact information section

Question 6

Jax is the technical writer for an air conditioning company that manufactures portable air conditioning units. What type of document does Jax write that is always included with the portable air condition units?

Accepted Answer

A)  Policies 
B)  Procedures 
C)  Reports 
D)  Instructions 
A)  Policies 
B)  Procedures 
C)  Reports 
D)  Instructions

Question 7

Under what conditions might oral instructions-or face-to-face instructions-be appropriate?

Accepted Answer

When planning how to compose instruction

Question 8

A company who delivers incomplete or hard-to-understand instructions is not acting…

Accepted Answer

A)  In good faith 
B)  Logical 
C)  Pleasurable 
D)  Satisfied 
A)  In good faith 
B)  Logical 
C)  Pleasurable 
D)  Satisfied

Question 9

Briefly describe the benefits of video instructions.

Accepted Answer

More and more organizations are making v

Question 10

Face-to-face instructions...

Accepted Answer

A)  might be used to supplement unclear written instructions. 
B)  might be used to train employees who will have to operate equipment after it is installed. 
C)  should be used in large corporations to save on printing costs. 
D)  can damage consumer confidence in a company. 
A)  might be used to supplement unclear written instructions. 
B)  might be used to train employees who will have to operate equipment after it is installed. 
C)  should be used in large corporations to save on printing costs. 
D)  can damage consumer confidence in a company.

Question 11

"This document provides a description of the proper set-up and functionality of the I-Watch. You do not have to have a high level of technical expertise to set-up your new watch. Each of the functions will be described with specific actions for how to set-up the functionality." What is this paragraph an example of?

Accepted Answer

A)  Purpose of the step. 
B)  Introduction 
C)  Warnings 
D)  List of each step. 
A)  Purpose of the step. 
B)  Introduction 
C)  Warnings 
D)  List of each step.

Question 12

In instructions and procedures, how is white space used?

Accepted Answer

A)  To distinguish headings. 
B)  To make lists easy to find. 
C)  To highlight safety information. 
D)  Both a and b are correct. 
A)  To distinguish headings. 
B)  To make lists easy to find. 
C)  To highlight safety information. 
D)  Both a and b are correct.

Question 13

Instructions and procedures carry legal…

Accepted Answer

A)  Briefs 
B)  Reports 
C)  Liability 
D)  Websites 
A)  Briefs 
B)  Reports 
C)  Liability 
D)  Websites

Question 14

When should you use numbers in instructions?

Accepted Answer

A)  When listing conditions, materials, or equipment. 
B)  When you are listing steps in a chronological process. 
C)  Only in long, complex manuals. 
D)  Never 
A)  When listing conditions, materials, or equipment. 
B)  When you are listing steps in a chronological process. 
C)  Only in long, complex manuals. 
D)  Never

Question 15

Which type of technical document provides general guidelines for performing a task?

Accepted Answer

A)  Procedures 
B)  Instructions 
C)  Proposals 
D)  Reports 
A)  Procedures 
B)  Instructions 
C)  Proposals 
D)  Reports

Question 16

Which of the following would online instructions would NOT include?

Accepted Answer

A)  An email attachment 
B)  Headings 
C)  Bulleted lists 
D)  Numbered lists 
A)  An email attachment 
B)  Headings 
C)  Bulleted lists 
D)  Numbered lists

Question 17

What is the main objective of usability testing?

Accepted Answer

A)  To fix poorly written instructions when customers complain. 
B)  To eliminate legal liability. 
C)  To ensure that users are able to operate the product or service safely, correctly, and efficiently. 
D)  To test with users. 
A)  To fix poorly written instructions when customers complain. 
B)  To eliminate legal liability. 
C)  To ensure that users are able to operate the product or service safely, correctly, and efficiently. 
D)  To test with users.

Question 18

You work for a CURBITandEAT, a new restaurant that allows people to order their food and remain in their car as they bring it out to them. People order from a mobile app. You are the technical writer for the company and must compose a technical document for consumers for how to use the app to order. This essay has two parts. In part one, describe which type of technical document would you compose and why. In part two, compose the instructions/procedures using the tips and guidelines provided in Chapter 10. You can create artificial instructions/procedures, but defend your design choices using content from Chapter 10.

Accepted Answer

Procedures provide general guidelines fo

Question 19

A company who delivers incomplete or hard-to-understand instructions can be held responsible...

Accepted Answer

A)  in a legal suit 
B)  for costs incurred by a customer 
C)  for customers returning products 
D)  All of the above 
A)  in a legal suit 
B)  for costs incurred by a customer 
C)  for customers returning products 
D)  All of the above

Question 20

In what type of document might you find instructions?

Accepted Answer

A)  As an email attachment 
B)  In reports 
C)  In manuals 
D)  All of the above 
A)  As an email attachment 
B)  In reports 
C)  In manuals 
D)  All of the above

When using illustrations in a set of procedures, where should you include the illustrations?

Briefly describe the importance of testing your instructions or procedures.

Write an essay about the legal ramifications of delivering incomplete, inaccurate, or difficult to use instructions. You can use a fictional scenario in your essay as you describe legal implications and outcomes of poor instructions.

You work in a laboratory and are using a new substance. You pick up the Safety Data Sheet for the product, in which section would you find out if the substance is toxic or harmful?

Jax is the technical writer for an air conditioning company that manufactures portable air conditioning units. What type of document does Jax write that is always included with the portable air condition units?

Under what conditions might oral instructions-or face-to-face instructions-be appropriate?

A company who delivers incomplete or hard-to-understand instructions is not acting…

Briefly describe the benefits of video instructions.

Face-to-face instructions...

In instructions and procedures, how is white space used?

Instructions and procedures carry legal…

When should you use numbers in instructions?

Which type of technical document provides general guidelines for performing a task?

Which of the following would online instructions would NOT include?

What is the main objective of usability testing?

A company who delivers incomplete or hard-to-understand instructions can be held responsible...

In what type of document might you find instructions?

Characteristics of Writing at Work

Writing for Your Readers

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Oral Reports

Résumés and Job Applications

Filters

Exam 10: Instructions, Procedures, and Policies

When using illustrations in a set of procedures, where should you include the illustrations?

Briefly describe the importance of testing your instructions or procedures.

Write an essay about the legal ramifications of delivering incomplete, inaccurate, or difficult to use instructions. You can use a fictional scenario in your essay as you describe legal implications and outcomes of poor instructions.

You work in a laboratory and are using a new substance. You pick up the Safety Data Sheet for the product, in which section would you find out if the substance is toxic or harmful?

Jax is the technical writer for an air conditioning company that manufactures portable air conditioning units. What type of document does Jax write that is always included with the portable air condition units?

Under what conditions might oral instructions-or face-to-face instructions-be appropriate?

A company who delivers incomplete or hard-to-understand instructions is not acting…

Briefly describe the benefits of video instructions.

Face-to-face instructions...

In instructions and procedures, how is white space used?

Instructions and procedures carry legal…

When should you use numbers in instructions?

Which type of technical document provides general guidelines for performing a task?

Which of the following would online instructions would NOT include?

What is the main objective of usability testing?

A company who delivers incomplete or hard-to-understand instructions can be held responsible...

In what type of document might you find instructions?

Characteristics of Writing at Work

Writing for Your Readers

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Oral Reports

Résumés and Job Applications

Filters