Question 1

When planning content for a technical communication project, which of the following do you not need to consider?

Accepted Answer

A)  The ideas that will achieve the goal of the message. 
B)  The completion date for the document. 
C)  Which ideas that do not need to be included. 
D)  How to arrange the ideas that will be included. 
A)  The ideas that will achieve the goal of the message. 
B)  The completion date for the document. 
C)  Which ideas that do not need to be included. 
D)  How to arrange the ideas that will be included. B

Question 2

Elaine is the office manager for a small medical center with five doctors, a dozen nurses, and twenty-five miscellaneous staff, including reception and clerical staff. Because of past difficulty in getting the right patients to the doctor with whom that patient has an appointment, she has developed a set of patient intake procedures that all staff will be required to follow. Before she distributes the new procedures, she reminds herself that her various readers may have different perspectives on the new procedures. To clearly understand their perspectives, she plans to do several tasks prior to disseminating the new procedures. While each task is important for understanding the perspectives various readers will bring to the document, she decides that one is so critical that it should be her first consideration. Which of the tasks listed should be Elaine's first consideration?

Accepted Answer

A)  Review what she knows about each reader personally. 
B)  Ask herself why each reader is on the distribution list for the new procedures. 
C)  Review the job descriptions for each reader in order to understand what their responsibilities will be based on the new procedures. 
D)  Ask herself what situations, that is, problems with previous intakes, led to the need for changes in the procedures in the first place. 
A)  Review what she knows about each reader personally. 
B)  Ask herself why each reader is on the distribution list for the new procedures. 
C)  Review the job descriptions for each reader in order to understand what their responsibilities will be based on the new procedures. 
D)  Ask herself what situations, that is, problems with previous intakes, led to the need for changes in the procedures in the first place. D

Question 3

Your textbook gives a list of demographic factors that determine your readers' perception, defined as how the reader "sees the world." Identify three demographic factors you see as important and explain why they might be important when considering audience. You need not restrict yourself to the items on the list, which does not cover all the possible demographics.

Accepted Answer

There are several factors that affect how a reader will interpret and gain meaning from a technical communication including: your readers' knowledge and expertise of the topic; your readers' educational background; your readers' demographics and cultural backgrounds; your readers' job levels and needs; cognitive abilities; as well as many other social, technical, and cognitive attributes.

Question 4

Which of the following introductions should Stan use when he is emailing the higher-level employees in the organization?

Accepted Answer

A)  We appreciate your leadership and effective management you have demonstrated to all employees, and this message is to communicate to you that there has been some company policy updates regarding mobile phone usage in the office. 
B)  Hi team. I want to first thank you so much for your hard work and dedication to the project. I know you may need to take brief breaks throughout the day, but there have been some company policy updates that I wanted you to be aware of regarding mobile phone usage at work. 
C)  Hello all. Thank you so much for your support and collaboration at work. It is a pleasure to work with you. I wanted to provide this company policy update regarding mobile phone usage in the office. It is something we all need to be aware of. 
D)  All of the above will be fine. 
A)  We appreciate your leadership and effective management you have demonstrated to all employees, and this message is to communicate to you that there has been some company policy updates regarding mobile phone usage in the office. 
B)  Hi team. I want to first thank you so much for your hard work and dedication to the project. I know you may need to take brief breaks throughout the day, but there have been some company policy updates that I wanted you to be aware of regarding mobile phone usage at work. 
C)  Hello all. Thank you so much for your support and collaboration at work. It is a pleasure to work with you. I wanted to provide this company policy update regarding mobile phone usage in the office. It is something we all need to be aware of. 
D)  All of the above will be fine.

Question 5

The most important point of drafting is to…

Accepted Answer

A)  write so you don't ever have to revise as you go along. 
B)  worry about style rather than content. 
C)  transfer the basic ideas from your mind onto the computer screen to be communicated to your readers. 
D)  get the words and sentences exactly right the first time. 
A)  write so you don't ever have to revise as you go along. 
B)  worry about style rather than content. 
C)  transfer the basic ideas from your mind onto the computer screen to be communicated to your readers. 
D)  get the words and sentences exactly right the first time.

Question 6

What are the three main goals of technical communication that connect the audience, the purpose, and the context?

Accepted Answer

To develop any communication, you have t

Question 7

Your textbook identifies "analyzing the writing situation" as the most critical step in the writing process. Why is this first step so important?

Accepted Answer

Analyzing the writing situation (the pur

Question 8

In businesses and organizations, today, most employees have…

Accepted Answer

A)  have more to read than they can or will read. 
B)  have less to read than they need. 
C)  have the right amount to read if they manage their time well. 
D)  only read their emails from their boss. 
A)  have more to read than they can or will read. 
B)  have less to read than they need. 
C)  have the right amount to read if they manage their time well. 
D)  only read their emails from their boss.

Question 9

Which of the following introductions should Stan use when he is emailing the colleagues that are at the same level as he is in the organization?

Accepted Answer

A)  We appreciate your leadership and effective management you have demonstrated to all employees, and this message is to communicate to you that there has been some company policy updates regarding mobile phone usage in the office. 
B)  Hi team. I want to first thank you so much for your hard work and dedication to the project. I know you may need to take brief breaks throughout the day, but there have been some company policy updates that I wanted you to be aware of regarding mobile phone usage at work. 
C)  Hello all. Thank you so much for your support and collaboration at work. It is a pleasure to work with you. I wanted to provide this company policy update regarding mobile phone usage in the office. It is something we all need to be aware of. 
D)  All of the above will be fine. 
A)  We appreciate your leadership and effective management you have demonstrated to all employees, and this message is to communicate to you that there has been some company policy updates regarding mobile phone usage in the office. 
B)  Hi team. I want to first thank you so much for your hard work and dedication to the project. I know you may need to take brief breaks throughout the day, but there have been some company policy updates that I wanted you to be aware of regarding mobile phone usage at work. 
C)  Hello all. Thank you so much for your support and collaboration at work. It is a pleasure to work with you. I wanted to provide this company policy update regarding mobile phone usage in the office. It is something we all need to be aware of. 
D)  All of the above will be fine.

Question 10

Which is NOT a focus when you begin to plan a document?

Accepted Answer

A)  Determining the business context in which the readers will need to use the technical communication. 
B)  Determining the content to include in the technical communication. 
C)  Revising your message to make it clearer. 
D)  Determining who will read your writing. 
A)  Determining the business context in which the readers will need to use the technical communication. 
B)  Determining the content to include in the technical communication. 
C)  Revising your message to make it clearer. 
D)  Determining who will read your writing.

Question 11

What is the most important stage of the technical communication development process?

Accepted Answer

A)  Revising. 
B)  Verifying the information. 
C)  Editing. 
D)  Analzying the situation. 
A)  Revising. 
B)  Verifying the information. 
C)  Editing. 
D)  Analzying the situation.

Question 12

In what stage of the writing process do you focus on organizing the information flow and presentation?

Accepted Answer

A)  Analyzing the situation. 
B)  Choosing / discovering information. 
C)  Revising 
D)  Arranging information 
A)  Analyzing the situation. 
B)  Choosing / discovering information. 
C)  Revising 
D)  Arranging information

Question 13

The most important information in a document should be placed…

Accepted Answer

A)  near the end of the document to ensure that the entire document is read. 
B)  in the middle after you grab your readers' attention with a visual. 
C)  have the right amount to read if they manage their time well. 
D)  in the beginning of the document, on the first page, or at the beginning of an email. 
A)  near the end of the document to ensure that the entire document is read. 
B)  in the middle after you grab your readers' attention with a visual. 
C)  have the right amount to read if they manage their time well. 
D)  in the beginning of the document, on the first page, or at the beginning of an email.

Question 14

What are the last three stages of developing an effective technical communication?

Accepted Answer

A)  Analysing the audience, choosing content, and drafting. 
B)  Analyzing the situation, choosing information, and arranging information. 
C)  Analyzing the situation, editing the finished draft, and arranging information. 
D)  Drafting, revising, and editing the finished draft. 
A)  Analysing the audience, choosing content, and drafting. 
B)  Analyzing the situation, choosing information, and arranging information. 
C)  Analyzing the situation, editing the finished draft, and arranging information. 
D)  Drafting, revising, and editing the finished draft.

Question 15

What is one tip the text provides for helping to say on track during the "Choosing/discovering information" stage in the document development or composition process?

Accepted Answer

A)  Only select easy-to-read text. 
B)  Select mostly visuals, like "catchy" graphics and images to include. 
C)  Keep looking at the time. 
D)  Begin your document by writing your purpose for the technical communication. 
A)  Only select easy-to-read text. 
B)  Select mostly visuals, like "catchy" graphics and images to include. 
C)  Keep looking at the time. 
D)  Begin your document by writing your purpose for the technical communication.

Question 16

What should you always keep in mind during the "Choosing/discovering information" stage in the document development or composition process?

Accepted Answer

A)  Keep in mind the purpose of your document, who your readers are, and what they need to be able to do with the content. 
B)  Keep in mind how long the document should be. 
C)  Keep in mind the readers' knowledge level so you can only choose plain language text. 
D)  Keep in mind how long you have to write the document. 
A)  Keep in mind the purpose of your document, who your readers are, and what they need to be able to do with the content. 
B)  Keep in mind how long the document should be. 
C)  Keep in mind the readers' knowledge level so you can only choose plain language text. 
D)  Keep in mind how long you have to write the document.

Question 17

What are the four main tasks you must pursue in order to be able to understand the purpose of a technical communication, the audience, and the content in which it will be delivered or used?

Accepted Answer

In order to understand the purpose of yo

Question 18

When determining who your readers are and their perspective, what are three factors you need to consider that affect how they will access, read, interpret, and gain meaning from your writing?

Accepted Answer

A)  Readers' knowledge level and expertise of the subject, their educational background, and their demographics. 
B)  Readers' cultural background, dietary preferences, and job levels. 
C)  Readers' health practices, social behaviors, and cognitive function. 
D)  Readers' dietary preferences, social behaviors, and number of pets. 
A)  Readers' knowledge level and expertise of the subject, their educational background, and their demographics. 
B)  Readers' cultural background, dietary preferences, and job levels. 
C)  Readers' health practices, social behaviors, and cognitive function. 
D)  Readers' dietary preferences, social behaviors, and number of pets.

Question 19

How can you tailor your message for people at work and compel them to read your communication?

Accepted Answer

A)  Associate the message to the readers' job. 
B)  Request a "read receipt" for all email communication. 
C)  Always begin the first heading with, "Urgent." 
D)  Talk about your message in the lunchroom to promote it. 
A)  Associate the message to the readers' job. 
B)  Request a "read receipt" for all email communication. 
C)  Always begin the first heading with, "Urgent." 
D)  Talk about your message in the lunchroom to promote it.

Question 20

Juanita's first email subject line is, "What To Bring To Friday's Meeting," what question might Juanita ask herself when reading this subject line?

Accepted Answer

A)  What is this? 
B)  Do I have to read it? 
C)  How does this affect me? 
D)  What will I need to do? 
Use the following scenario for the next three questions: Stan is a technical communicator who has just begun a new position in an organization with over 50 employees. He has several higher-level managers in different departments, several same level co-workers, and several staff that he manages, as well. Stan is in charge of composing new company policies about employees using their phones at work. Stan has composing the document and is ready to email the updated company policies to the entire organization. He doesn't want to get a bad reputation by delivering bad news to his co-workers, and he certainly doesn't want those above him to think he is criticizing them for using their cell phones at work. Stan, then, works out a plan to email each target group with a different introduction so that he can begin to establish trust and credibility as a writer and project an image that conveys his level in the organization. 
A)  What is this? 
B)  Do I have to read it? 
C)  How does this affect me? 
D)  What will I need to do? 
Use the following scenario for the next three questions: Stan is a technical communicator who has just begun a new position in an organization with over 50 employees. He has several higher-level managers in different departments, several same level co-workers, and several staff that he manages, as well. Stan is in charge of composing new company policies about employees using their phones at work. Stan has composing the document and is ready to email the updated company policies to the entire organization. He doesn't want to get a bad reputation by delivering bad news to his co-workers, and he certainly doesn't want those above him to think he is criticizing them for using their cell phones at work. Stan, then, works out a plan to email each target group with a different introduction so that he can begin to establish trust and credibility as a writer and project an image that conveys his level in the organization.

When planning content for a technical communication project, which of the following do you not need to consider?

Which of the following introductions should Stan use when he is emailing the higher-level employees in the organization?

The most important point of drafting is to…

What are the three main goals of technical communication that connect the audience, the purpose, and the context?

Your textbook identifies "analyzing the writing situation" as the most critical step in the writing process. Why is this first step so important?

In businesses and organizations, today, most employees have…

Which of the following introductions should Stan use when he is emailing the colleagues that are at the same level as he is in the organization?

Which is NOT a focus when you begin to plan a document?

What is the most important stage of the technical communication development process?

In what stage of the writing process do you focus on organizing the information flow and presentation?

The most important information in a document should be placed…

What are the last three stages of developing an effective technical communication?

What is one tip the text provides for helping to say on track during the "Choosing/discovering information" stage in the document development or composition process?

What should you always keep in mind during the "Choosing/discovering information" stage in the document development or composition process?

What are the four main tasks you must pursue in order to be able to understand the purpose of a technical communication, the audience, and the content in which it will be delivered or used?

When determining who your readers are and their perspective, what are three factors you need to consider that affect how they will access, read, interpret, and gain meaning from your writing?

How can you tailor your message for people at work and compel them to read your communication?

Juanita's first email subject line is, "What To Bring To Friday's Meeting," what question might Juanita ask herself when reading this subject line?

Characteristics of Writing at Work

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Instructions, Procedures, and Policies

Oral Reports

Résumés and Job Applications

Filters

Exam 2: Writing for Your Readers

When planning content for a technical communication project, which of the following do you not need to consider?

Which of the following introductions should Stan use when he is emailing the higher-level employees in the organization?

The most important point of drafting is to…

What are the three main goals of technical communication that connect the audience, the purpose, and the context?

Your textbook identifies "analyzing the writing situation" as the most critical step in the writing process. Why is this first step so important?

In businesses and organizations, today, most employees have…

Which of the following introductions should Stan use when he is emailing the colleagues that are at the same level as he is in the organization?

Which is NOT a focus when you begin to plan a document?

What is the most important stage of the technical communication development process?

In what stage of the writing process do you focus on organizing the information flow and presentation?

The most important information in a document should be placed…

What are the last three stages of developing an effective technical communication?

What is one tip the text provides for helping to say on track during the "Choosing/discovering information" stage in the document development or composition process?

What should you always keep in mind during the "Choosing/discovering information" stage in the document development or composition process?

What are the four main tasks you must pursue in order to be able to understand the purpose of a technical communication, the audience, and the content in which it will be delivered or used?

When determining who your readers are and their perspective, what are three factors you need to consider that affect how they will access, read, interpret, and gain meaning from your writing?

How can you tailor your message for people at work and compel them to read your communication?

Juanita's first email subject line is, "What To Bring To Friday's Meeting," what question might Juanita ask herself when reading this subject line?

Characteristics of Writing at Work

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Instructions, Procedures, and Policies

Oral Reports

Résumés and Job Applications

Filters