Exam 7: Creating a Positive Communication Climate

Ned received the following "flame" e-mail from Jean, a woman he has been dating for three months. "HOW DARE YOU STAND ME UP, YOU HORRIBLE &*#^!! I waited for you for three hours. You couldn't have made me feel worse if you tried. Who do you think you are? ROT IN #@!&. Even better, I hope you meet the love of your life who treats you the same way you treat me. Have the worst life ever! Jean." How should Ned respond? Write his response below.

Free

(Essay)

4.9/5

(42)

Question 1

Correct Answer:

Verified

First of all, it would be more appropriate to have this discussion face-to-face, using the supportive, not defensive, communication skills discussed in the text. However, if a written response is the only option of communication, Ned should not become defensive and send an equally hateful e-mail in return. Instead, he needs to try to create a more positive communication climate. Instead of placing blame by using "you statements," he should use "I statements." For example, instead of "WHO DO YOU THINK YOU ARE! HOW DARE YOU INSULT ME!" he could say, "Jean, I am so sorry I stood you up last night. I realize I made you very angry and I meant you no disrespect. I wish you did not feel the need to attack me personally, as I did not mean to hurt you." Another technique Ned could use is to detach himself from Jean's defensiveness. By stepping back and analyzing her behavior, he reduces the chance of becoming defensive in return.

A biting sense of humor designed to maintain control and keep people at a distance is called sarcasm.

Free

(True/False)

4.9/5

(33)

Question 2

Correct Answer:

Verified

True

Jack Gibb differentiates between two different types of communication climates. The climate in which one encourages a free and open interaction between individuals is called the

Free

(Multiple Choice)

4.8/5

(32)

Question 3

Correct Answer:

Verified

The willingness to explore new ideas is known as ________ as opposed to certainty where one person believes that others cannot possibly contribute new knowledge to the situation.

(Multiple Choice)

5.0/5

(27)

Question 4

Match the word or phrase with its meaning. -Distancing

(Multiple Choice)

4.8/5

(38)

Question 5

Reba is at a party and is feeling left out and awkward. Instead of retreating to a corner, Reba is laughing uncontrollably to hide how she really feels. Reba is using reaction formation.

(True/False)

4.7/5

(29)

Question 6

Match the word or phrase with its meaning. -Avoidance

(Multiple Choice)

4.9/5

(34)

Question 7

Match the word or phrase with its meaning. -Overly critical communication

(Multiple Choice)

4.8/5

(37)

Question 8

Identify, define, and give an example of a defense mechanism that you personally use when communicating with others. Next, explain why you use the defense mechanism. Finally, explain how you can use supportive communication skills to minimize the use of the identified defense mechanism.

(Essay)

4.8/5

(31)

Question 9

Which counteractive behavior to empathy contributes to a defensive climate?

(Multiple Choice)

5.0/5

(31)

Question 10

One guideline to follow in order to effectively avoid using email flaming as a defense mechanism is to send a copy of the email to yourself when you send your response.

(True/False)

4.8/5

(38)

Question 11

Empathy implies indifference toward another individual, whereas neutrality is the ability to look at something from another's perspective.

(True/False)

4.8/5

(23)

Question 12

Meaningful communication is a result of increased understanding of defensiveness and leads to more meaningful relationships at home, work, and school.

(True/False)

4.9/5

(31)

Question 13

According to ________, for every identified defensive behavior, there is a counteractive behavior that contributes to a supportive climate.

(Short Answer)

4.8/5

(37)

Question 14

Judging or criticizing the behavior of others is a defense mechanism known as

(Multiple Choice)

4.9/5

(32)

Question 15

Evan has no energy to break up with Linda. Although she has left several messages, he refuses to speak or meet with her. Evan is displaying distancing.

(True/False)

4.8/5

(33)

Question 16

When he heard the jury's guilty verdict, Jerry's heart sank and he wanted to cry. Instead, he kept a stoic face and showed no emotion. This is an example of what type of defense mechanism?

(Multiple Choice)

4.8/5

(33)

Question 17

________ communication is a person's reaction, either verbal or nonverbal, to a communication situation in which he or she feels personally threatened or uncomfortable.

(Multiple Choice)

4.7/5

(39)

Question 18

Define a defensive climate, and provide some defensive behaviors from the Gibb pairings as examples.

(Essay)

5.0/5

(41)

Question 19

________ is the defense mechanism displayed when we retreat from a problem in a relationship.

(Short Answer)

4.9/5

(38)

Question 20

Showing 1 - 20 of 60

A biting sense of humor designed to maintain control and keep people at a distance is called sarcasm.

Jack Gibb differentiates between two different types of communication climates. The climate in which one encourages a free and open interaction between individuals is called the

The willingness to explore new ideas is known as ________ as opposed to certainty where one person believes that others cannot possibly contribute new knowledge to the situation.

Match the word or phrase with its meaning. -Distancing

Reba is at a party and is feeling left out and awkward. Instead of retreating to a corner, Reba is laughing uncontrollably to hide how she really feels. Reba is using reaction formation.

Match the word or phrase with its meaning. -Avoidance

Match the word or phrase with its meaning. -Overly critical communication

Identify, define, and give an example of a defense mechanism that you personally use when communicating with others. Next, explain why you use the defense mechanism. Finally, explain how you can use supportive communication skills to minimize the use of the identified defense mechanism.

Which counteractive behavior to empathy contributes to a defensive climate?

One guideline to follow in order to effectively avoid using email flaming as a defense mechanism is to send a copy of the email to yourself when you send your response.

Empathy implies indifference toward another individual, whereas neutrality is the ability to look at something from another's perspective.

Meaningful communication is a result of increased understanding of defensiveness and leads to more meaningful relationships at home, work, and school.

According to ________, for every identified defensive behavior, there is a counteractive behavior that contributes to a supportive climate.

Judging or criticizing the behavior of others is a defense mechanism known as

Evan has no energy to break up with Linda. Although she has left several messages, he refuses to speak or meet with her. Evan is displaying distancing.

When he heard the jury's guilty verdict, Jerry's heart sank and he wanted to cry. Instead, he kept a stoic face and showed no emotion. This is an example of what type of defense mechanism?

________ communication is a person's reaction, either verbal or nonverbal, to a communication situation in which he or she feels personally threatened or uncomfortable.

Define a defensive climate, and provide some defensive behaviors from the Gibb pairings as examples.

________ is the defense mechanism displayed when we retreat from a problem in a relationship.

An Overview of Communication

Perception

Listening

Verbal Communication

Nonverbal Communication

Understanding Ourselves and Others

Interviewing

Communicating in Small Groups

Solving Problems Using Small Groups

Selecting a Speech Topic and Adapting to the Audience

Researching and Using Supportive Material for Your Speech

Organizing Your Speech

Delivering Your Speech

The Informative Speech

The Persuasive Speech

Filters