Question 1

Restating another person's message in our own words is called ________.

Accepted Answer

paraphrasing

Question 2

Angela failed to see William and Olga's similarities in that neither customer had their receipt when both attempted to get a refund for a faulty printer. Because of her frame of reference, Angela refunded William's money after he articulately explained his situation. Olga, however, was denied a refund because she had a slight speech impediment. In order to respond with fairness, Angela needed to listen

Accepted Answer

A)  passively. 
B)  ethically. 
C)  legally. 
D)  empathetically. 
A)  passively. 
B)  ethically. 
C)  legally. 
D)  empathetically. B

Question 3

A jurist who not only is actively listening to trial information, but also is taking notes to aid her during the deliberation process, is doing so

Accepted Answer

A)  to help her paraphrase her thoughts. 
B)  to help her remember the details of the trial. 
C)  to help her empathize with the criminal. 
D)  to help avoid external noise occurring outside. 
A)  to help her paraphrase her thoughts. 
B)  to help her remember the details of the trial. 
C)  to help her empathize with the criminal. 
D)  to help avoid external noise occurring outside. B

Question 4

Mark studies math with his partner every day after school. One day during study time, Mark's partner explained an extensive math problem to him. However, Mark did not quite understand. Mark asked his partner to explain it again. Mark was ________.

Accepted Answer

The answer of Mark studies math with his partner every...

Question 5

What are the three types of active listening?

Accepted Answer

The answer of What are the three types of active...

Question 6

Wanda is a member of her school's grade appeals committee. Once a month, she is required to listen to students who are dissatisfied with their grades. Although it is tempting to take the side of her fellow students, she forces herself to suspend judgment until all of the facts are presented. This is called

Accepted Answer

A)  Informational listening. 
B)  Responsive listening. 
C)  Empathetic listening. 
D)  Critical listening. 
A)  Informational listening. 
B)  Responsive listening. 
C)  Empathetic listening. 
D)  Critical listening.

Question 7

Becoming an effective communicator begins with listening.

Accepted Answer

A) True 
 B)False

Question 8

Shanae feels she studies better when her favorite Internet radio station plays in the background. What type of listening is this?

Accepted Answer

A)  Responsive listening 
B)  Passive listening 
C)  Empathetic listening 
D)  Active listening 
A)  Responsive listening 
B)  Passive listening 
C)  Empathetic listening 
D)  Active listening

Question 9

When ________ listening, we must first listen to the message before we evaluate the speaker's message or intent. Use a type of active listening to fill in the blank.

Accepted Answer

The answer of When ________ listening, we must first listen...

Question 10

As Kamal asks his professor questions about the upcoming unit exam, Professor Shelley nods his head as if he's listening. However, Professor Shelley is really thinking about his daughter preparing to go away to college. This is an example of Professor Shelley NOT being

Accepted Answer

A)  an informative listener. 
B)  a responsive listener. 
C)  an effective listener. 
D)  a passive listener. 
A)  an informative listener. 
B)  a responsive listener. 
C)  an effective listener. 
D)  a passive listener.

Question 11

Listening includes using our eyes and our heart as well as our ears.

Accepted Answer

A) True 
 B)False

Question 12

Lawn mowers, rain, and crying babies are all examples of internal noise.

Accepted Answer

A) True 
 B)False

Question 13

Match the word or phrase with its meaning.
-Internal noise

Accepted Answer

A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words 
A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 14

What do we call one's physical ability to perceive sounds?

Accepted Answer

The answer of What do we call one's physical ability...

Question 15

Explain the differences between external and internal noise. Give examples of how noise can interfere with listening.

Accepted Answer

The answer of Explain the differences between external and internal...

Question 16

A speaker who uses "ums," "you know," or "like" throughout their presentation is having difficulty with

Accepted Answer

A)  delivery. 
B)  listening. 
C)  hearing. 
D)  questioning. 
A)  delivery. 
B)  listening. 
C)  hearing. 
D)  questioning.

Question 17

Match the word or phrase with its meaning.
-Paraphrasing

Accepted Answer

A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words 
A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 18

Sarah has a sign language interpreter assisting her during classes at the university. Sarah needs an interpreter because she has difficulty

Accepted Answer

A)  hearing. 
B)  listening. 
C)  questioning. 
D)  interpreting. 
A)  hearing. 
B)  listening. 
C)  questioning. 
D)  interpreting.

Question 19

What is the difference between hearing and listening? Give an example of each.

Accepted Answer

The answer of What is the difference between hearing and...

Question 20

The ability to understand what someone else is feeling and to look at a situation from the other person's perspective is called

Accepted Answer

A)  empathy. 
B)  compassion. 
C)  responsiveness. 
D)  sympathy. 
A)  empathy. 
B)  compassion. 
C)  responsiveness. 
D)  sympathy.

Restating another person's message in our own words is called ________.

A jurist who not only is actively listening to trial information, but also is taking notes to aid her during the deliberation process, is doing so

Mark studies math with his partner every day after school. One day during study time, Mark's partner explained an extensive math problem to him. However, Mark did not quite understand. Mark asked his partner to explain it again. Mark was ________.

What are the three types of active listening?

Becoming an effective communicator begins with listening.

Shanae feels she studies better when her favorite Internet radio station plays in the background. What type of listening is this?

When ________ listening, we must first listen to the message before we evaluate the speaker's message or intent. Use a type of active listening to fill in the blank.

As Kamal asks his professor questions about the upcoming unit exam, Professor Shelley nods his head as if he's listening. However, Professor Shelley is really thinking about his daughter preparing to go away to college. This is an example of Professor Shelley NOT being

Listening includes using our eyes and our heart as well as our ears.

Lawn mowers, rain, and crying babies are all examples of internal noise.

Match the word or phrase with its meaning. -Internal noise

What do we call one's physical ability to perceive sounds?

Explain the differences between external and internal noise. Give examples of how noise can interfere with listening.

A speaker who uses "ums," "you know," or "like" throughout their presentation is having difficulty with

Match the word or phrase with its meaning. -Paraphrasing

Sarah has a sign language interpreter assisting her during classes at the university. Sarah needs an interpreter because she has difficulty

What is the difference between hearing and listening? Give an example of each.

The ability to understand what someone else is feeling and to look at a situation from the other person's perspective is called

An Overview of Communication

Perception

Verbal Communication

Nonverbal Communication

Understanding Ourselves and Others

Creating a Positive Communication Climate

Interviewing

Communicating in Small Groups

Solving Problems Using Small Groups

Selecting a Speech Topic and Adapting to the Audience

Researching and Using Supportive Material for Your Speech

Organizing Your Speech

Delivering Your Speech

The Informative Speech

The Persuasive Speech

Filters

Exam 3: Listening

Restating another person's message in our own words is called ________.

A jurist who not only is actively listening to trial information, but also is taking notes to aid her during the deliberation process, is doing so

Mark studies math with his partner every day after school. One day during study time, Mark's partner explained an extensive math problem to him. However, Mark did not quite understand. Mark asked his partner to explain it again. Mark was ________.

What are the three types of active listening?

Becoming an effective communicator begins with listening.

Shanae feels she studies better when her favorite Internet radio station plays in the background. What type of listening is this?

When ________ listening, we must first listen to the message before we evaluate the speaker's message or intent. Use a type of active listening to fill in the blank.

As Kamal asks his professor questions about the upcoming unit exam, Professor Shelley nods his head as if he's listening. However, Professor Shelley is really thinking about his daughter preparing to go away to college. This is an example of Professor Shelley NOT being

Listening includes using our eyes and our heart as well as our ears.

Lawn mowers, rain, and crying babies are all examples of internal noise.

Match the word or phrase with its meaning. -Internal noise

What do we call one's physical ability to perceive sounds?

Explain the differences between external and internal noise. Give examples of how noise can interfere with listening.

A speaker who uses "ums," "you know," or "like" throughout their presentation is having difficulty with

Match the word or phrase with its meaning. -Paraphrasing

Sarah has a sign language interpreter assisting her during classes at the university. Sarah needs an interpreter because she has difficulty

What is the difference between hearing and listening? Give an example of each.

The ability to understand what someone else is feeling and to look at a situation from the other person's perspective is called

An Overview of Communication

Perception

Verbal Communication

Nonverbal Communication

Understanding Ourselves and Others

Creating a Positive Communication Climate

Interviewing

Communicating in Small Groups

Solving Problems Using Small Groups

Selecting a Speech Topic and Adapting to the Audience

Researching and Using Supportive Material for Your Speech

Organizing Your Speech

Delivering Your Speech

The Informative Speech

The Persuasive Speech

Filters