Exam 7: Facilitating Team Processes

Individuals expecting to coact tend to sit distant opposite at a conference table.

___ exercises might involve stories, exercises, or jokes to help overcome initial discomfort in teams.

The "Teams in the News" example regarding the International Space Station was used to illustrate cultural differences in how team members get acquainted.

___ planning is the process of developing alternative courses of action that can be followed if a decision, perhaps because of unexpected events, does not work out as planned.

When leaders enter a room they tend to choose a position that gives them a lot of potential ___ with others.

Stopping rules are used to decide when to finish using the nominal group technique.

At the identify alternative solutions stage of the problem solving process, divergent thinking is needed.

___ brings fresh approaches by turning the problem around. How could we stifle creativity? How could we decrease morale? How could we lower creativity?

The ___ refers to an individual or group given the responsibility for challenging a proposal.

Which of the following refers to cases in which people's subjective confidence in their judgments is greater than their objective accuracy?

List and briefly discuss the steps in the PDCA Model.

When we get new information we tend to revise our prior estimates less than we should. This is called ___ in information processing.

If not properly used devil's advocates can lead to generation of "safe" proposals.

When a team leader hears about the nominal group technique, group brainstorming, and the affinity technique she says, "I have enough trouble just getting team members to sit through a regular meeting. They'd rebel if I tried to make them use those sorts of things." How might you respond?

The final stage of the problem-solving process is:

The ___ process refers to asking team members to give their comments in turn.

As discussed in a "Teams in the News" box in this chapter, what does Phil Libin, chief executive of Evernote, use to keep in touch with his employees when he's out of the office?

IBM uses which of the following to bring together more than 100,000 of its employees?

Rosabeth Moss Kanter said every major project looks like which of the following in the middle?

People expecting to engage in casual conversation tend to sit in which seating arrangement at a conference table?