Exam 6: Fostering Effective Communication in Teams

A manager in a financial services firm is about to write his quarterly report that describes the performance of his department in terms of a wide variety of measures. He is required to submit this report to his boss once it is completed. There is a lot of information to report about the department's operations. Some of these results are fairly routine and not particularly significant while others raise more significant concerns that need to be addressed in the not-too-distant future. Accordi

Tom Peters and Robert Waterman, in their book In Search of Excellence: Lessons from America's Best-Run Companies, were unable to find differences in communications amount, nature, or uses between the excellent companies and their nonexcellent peers.

If an audience is expecting an entertaining after-dinner talk, it is best to communicate in ways that challenge those expectations.

By one estimate, the human face can make 250,000 different expressions

Padding and puffery are examples of:

Interviewers are sometimes taught that a hand-to-face movement is a sign of:

If we are angry, we may see others as angry. This is an example of ___.

The exception principle calls for being careful to use multiple communication channels for exceptionally important information.

Semantics is also known as ___ noise.

A high-pitched voice indicates anger.

Zappos is hiring graphic designers who sketch, ___-style, what is discussed at meetings to keep employees engaged.

Identify five barriers to effective communications.

Which of the following is not true of hidden profile tasks:

Coughing, yawning, clearing the throat, and grunting are examples of:

Dr. Stefan Schulz-Hardt, profiled in this chapter, found that predecision dissent raises decision quality in ___ tasks.

The meaning of facial expressions communicating emotions such as sadness, anger, surprise, and disgust varies considerably across cultures.

Pauses between utterances are called:

Sitting behind a desk (as opposed to alongside it) indicates:

Which of the following statements regarding eye contact is false?

A team leader prefers to rely almost exclusively on e-mail to communicate with team members. She reasons that e-mail is an efficient way to transfer information, so face-to-face interactions with team members are rarely needed. What advice might you give the team leader?