Question 1

Porter's concept of a business chain is crucial for developing a competitive strategy.

Accepted Answer

A) True 
 B)False

Question 2

Each value chain consists of one or more business ______________.

Accepted Answer

A)  activities. 
B)  linkages 
C)  processes. 
D)  systems. 
E)  partners. 
A)  activities. 
B)  linkages 
C)  processes. 
D)  systems. 
E)  partners.

Question 3

Competitive ________ refers to a significant and sustainable benefit to a company over its competition.

Accepted Answer

A)  commerce 
B)  strategy 
C)  planning 
D)  advantage 
E)  disintermediation 
A)  commerce 
B)  strategy 
C)  planning 
D)  advantage 
E)  disintermediation

Question 4

A network of value-creating activities is called a

Accepted Answer

A)  business strategy. 
B)  value network. 
C)  value chain. 
D)  competitive advantage. 
E)  primary value activities. 
A)  business strategy. 
B)  value network. 
C)  value chain. 
D)  competitive advantage. 
E)  primary value activities.

Question 5

A primary activity in a value chain is best described as

Accepted Answer

A)  an activity that uses only raw materials. 
B)  an activity that involves customer service and sales. 
C)  an activity that requires the use of information systems. 
D)  an activity which value is directly added to a product. 
E)  the first activity in which value is created. 
A)  an activity that uses only raw materials. 
B)  an activity that involves customer service and sales. 
C)  an activity that requires the use of information systems. 
D)  an activity which value is directly added to a product. 
E)  the first activity in which value is created.

Question 6

The systems chosen to support a particular competitive strategy may be evaluated according to the support they give that strategy.

Accepted Answer

A) True 
 B)False

Question 7

________ is an example of a primary activity in Porter's value chain model.

Accepted Answer

A)  New IS development 
B)  Shipping and receiving 
C)  HR planning 
D)  Strategic planning 
E)  Accounting 
A)  New IS development 
B)  Shipping and receiving 
C)  HR planning 
D)  Strategic planning 
E)  Accounting

Question 8

General Motors' OnStar system was developed so that car drivers could easily get help in emergency situations.This would be an example of an information system being used to differentiate a product.

Accepted Answer

A) True 
 B)False

Question 9

A supporting activity in a value chain is best described as

Accepted Answer

A)  information technology related activities. 
B)  activities that do not require manual labor. 
C)  activities that support the primary activities in a value chain. 
D)  activities that add no value to a value chain. 
E)  maintenance related activities. 
A)  information technology related activities. 
B)  activities that do not require manual labor. 
C)  activities that support the primary activities in a value chain. 
D)  activities that add no value to a value chain. 
E)  maintenance related activities.

Question 10

Receiving and storing raw materials for production would be an example of a(n)________ in Porter's value chain model.

Accepted Answer

A)  support activity 
B)  primary activity 
C)  linkage 
D)  integrated activity 
E)  complex activity 
A)  support activity 
B)  primary activity 
C)  linkage 
D)  integrated activity 
E)  complex activity

Question 11

Which of the following can be best described as a disruptive technology?

Accepted Answer

A)  Vulcanized rubber tires 
B)  Compact Discs 
C)  Digital music players 
D)  Liquid Crystal Displays 
E)  Portable computers 
A)  Vulcanized rubber tires 
B)  Compact Discs 
C)  Digital music players 
D)  Liquid Crystal Displays 
E)  Portable computers

Question 12

The observed lack of productivity from IT investments is most likely the result of

Accepted Answer

A)  measurement errors. 
B)  inflation. 
C)  declining interest rates. 
D)  the introduction of new technologies. 
E)  continued drops in hardware prices. 
A)  measurement errors. 
B)  inflation. 
C)  declining interest rates. 
D)  the introduction of new technologies. 
E)  continued drops in hardware prices.

Question 13

When ATMs first came out,they provided a significant competitive advantage because they helped banks to differentiate themselves from others.Today,almost all banks provide access to these,so it is considered to be a standard service.How could you re-engineer a bank's ATM system in order to gain competitive advantage today?

Accepted Answer

An ATM is one example of an automated in

Question 14

Which of the following can create a barrier to entry?

Accepted Answer

A)  Small capital investment required 
B)  Patents 
C)  Minimal training needed 
D)  Can be done from home 
E)  Low labour costs 
A)  Small capital investment required 
B)  Patents 
C)  Minimal training needed 
D)  Can be done from home 
E)  Low labour costs

Question 15

Which of Porter's five forces best describes the decline of film based photography?

Accepted Answer

A)  Threat of substitute products 
B)  Bargaining power of suppliers 
C)  Threat of new entry 
D)  Bargaining power of customers 
E)  Rivalry among existing firms 
A)  Threat of substitute products 
B)  Bargaining power of suppliers 
C)  Threat of new entry 
D)  Bargaining power of customers 
E)  Rivalry among existing firms

Question 16

The bargaining power of customers is one of the competitive strategies identified by Porter.

Accepted Answer

A) True 
 B)False

Question 17

Switching costs are those associated with network switches.

Accepted Answer

A) True 
 B)False

Question 18

Sustaining technologies are changes in technology that maintain the rate of improvement in customer value.

Accepted Answer

A) True 
 B)False

Question 19

An information system that allows suppliers to view a company's inventory in real-time would provide a competitive advantage due to product differentiation.

Accepted Answer

A) True 
 B)False

Question 20

In a large city,the threat of new entrants for the sandwich shop business is probably high.

Accepted Answer

A) True 
 B)False

Porter's concept of a business chain is crucial for developing a competitive strategy.

Each value chain consists of one or more business ______________.

Competitive ________ refers to a significant and sustainable benefit to a company over its competition.

A network of value-creating activities is called a

A primary activity in a value chain is best described as

The systems chosen to support a particular competitive strategy may be evaluated according to the support they give that strategy.

________ is an example of a primary activity in Porter's value chain model.

General Motors' OnStar system was developed so that car drivers could easily get help in emergency situations.This would be an example of an information system being used to differentiate a product.

A supporting activity in a value chain is best described as

Receiving and storing raw materials for production would be an example of a(n)________ in Porter's value chain model.

Which of the following can be best described as a disruptive technology?

The observed lack of productivity from IT investments is most likely the result of

Which of the following can create a barrier to entry?

Which of Porter's five forces best describes the decline of film based photography?

The bargaining power of customers is one of the competitive strategies identified by Porter.

Switching costs are those associated with network switches.

Sustaining technologies are changes in technology that maintain the rate of improvement in customer value.

An information system that allows suppliers to view a company's inventory in real-time would provide a competitive advantage due to product differentiation.

In a large city,the threat of new entrants for the sandwich shop business is probably high.

Information Systems and You

Business Process Management and Decision Making

Hardware and Software

Database and Content Management

Networks and Collaboration

Competitive Advantage and Business Proces

Decision Making and Business Intelligence

E-Commerce, social Networking and Web 2.0

Acquiring Information Systems Through Projects

Structure, governance and Ethics

Managing Information Security and Privacy

Business Process Modeling: Techniques, Rules, and Applications

Excel Basics: Understanding Spreadsheets, Cells, and Formulas

Database Design and Entity Relationships

Creating and Utilizing Forms, Queries, and Reports in MS Access

Understanding MS Project: Features and Functions

Filters

Exam 3: Productivity, innovation and Strategy

Porter's concept of a business chain is crucial for developing a competitive strategy.

Each value chain consists of one or more business ______________.

Competitive ________ refers to a significant and sustainable benefit to a company over its competition.

A network of value-creating activities is called a

A primary activity in a value chain is best described as

The systems chosen to support a particular competitive strategy may be evaluated according to the support they give that strategy.

________ is an example of a primary activity in Porter's value chain model.

General Motors' OnStar system was developed so that car drivers could easily get help in emergency situations.This would be an example of an information system being used to differentiate a product.

A supporting activity in a value chain is best described as

Receiving and storing raw materials for production would be an example of a(n)________ in Porter's value chain model.

Which of the following can be best described as a disruptive technology?

The observed lack of productivity from IT investments is most likely the result of

Which of the following can create a barrier to entry?

Which of Porter's five forces best describes the decline of film based photography?

The bargaining power of customers is one of the competitive strategies identified by Porter.

Switching costs are those associated with network switches.

Sustaining technologies are changes in technology that maintain the rate of improvement in customer value.

An information system that allows suppliers to view a company's inventory in real-time would provide a competitive advantage due to product differentiation.

In a large city,the threat of new entrants for the sandwich shop business is probably high.

Information Systems and You

Business Process Management and Decision Making

Hardware and Software

Database and Content Management

Networks and Collaboration

Competitive Advantage and Business Proces

Decision Making and Business Intelligence

E-Commerce, social Networking and Web 2.0

Acquiring Information Systems Through Projects

Structure, governance and Ethics

Managing Information Security and Privacy

Business Process Modeling: Techniques, Rules, and Applications

Excel Basics: Understanding Spreadsheets, Cells, and Formulas

Database Design and Entity Relationships

Creating and Utilizing Forms, Queries, and Reports in MS Access

Understanding MS Project: Features and Functions

Filters