Question 1

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

Accepted Answer

A)  Document management systems 
B)  Enterprise resource systems 
C)  Expert systems 
D)  Content management systems 
A)  Document management systems 
B)  Enterprise resource systems 
C)  Expert systems 
D)  Content management systems D

Question 2

Rich directories are particularly useful in large organizations where people with particular expertise are unknown.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following dynamic process activities involves creating relationships with different communities?

Accepted Answer

A)  activate 
B)  sense 
C)  measure 
D)  engage 
A)  activate 
B)  sense 
C)  measure 
D)  engage D

Question 4

A hyper-social organization has an established structured messaging process.

Accepted Answer

A) True 
 B)False

Question 5

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

Accepted Answer

A)  knowledge management 
B)  value engineering 
C)  knowledge engineering 
D)  earned value management 
A)  knowledge management 
B)  value engineering 
C)  knowledge engineering 
D)  earned value management

Question 6

Which of the following statements is true of the transition of channels to networks in a hyper-social organization?

Accepted Answer

A)  Hyper-social organizations use networks to transmit messages valued by recipients. 
B)  Networks transmit data, whereas channels transmit knowledge. 
C)  Social media limits the formation of communities based on common interests. 
D)  Organizations must engage with networks in consumer communities, to attract consumers. 
A)  Hyper-social organizations use networks to transmit messages valued by recipients. 
B)  Networks transmit data, whereas channels transmit knowledge. 
C)  Social media limits the formation of communities based on common interests. 
D)  Organizations must engage with networks in consumer communities, to attract consumers.

Question 7

Which of the following dynamic process activities involves analyzing the success of an organization in terms of social capital?

Accepted Answer

A)  activate 
B)  sense 
C)  measure 
D)  engage 
A)  activate 
B)  sense 
C)  measure 
D)  engage

Question 8

Which of the following dynamic process activities involves publicizing community successes?

Accepted Answer

A)  sense 
B)  activate 
C)  engage 
D)  story tell 
A)  sense 
B)  activate 
C)  engage 
D)  story tell

Question 9

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.

Accepted Answer

A)  Yahoo 
B)  Bing 
C)  Google 
D)  AltaVista 
A)  Yahoo 
B)  Bing 
C)  Google 
D)  AltaVista

Question 10

Which of the following dynamic process activities involves determining what the communities an individual cares about are saying about him,and identifying the structure,goals,and dynamic of communities with which he wants to relate?

Accepted Answer

A)  activate 
B)  sense 
C)  measure 
D)  engage 
A)  activate 
B)  sense 
C)  measure 
D)  engage

Question 11

Which of the following statements is true of expert systems?

Accepted Answer

A)  Small changes in the rules can cause unexpected outcomes. 
B)  The programs that process a set of rules are called expert systems codes. 
C)  They are easy to maintain because of their rule-based nature. 
D)  They require very few labor hours from both experts and designers. 
A)  Small changes in the rules can cause unexpected outcomes. 
B)  The programs that process a set of rules are called expert systems codes. 
C)  They are easy to maintain because of their rule-based nature. 
D)  They require very few labor hours from both experts and designers.

Question 12

Expert systems came into existence long after the use of social media and the Internet.

Accepted Answer

A) True 
 B)False

Question 13

What is knowledge management? How does it benefit an organization?

Accepted Answer

Knowledge management (KM)is the process

Question 14

Which of the following dynamic process activities involves connecting communities to internal value chains and processes?

Accepted Answer

A)  activate 
B)  sense 
C)  measure 
D)  engage 
A)  activate 
B)  sense 
C)  measure 
D)  engage

Question 15

What are the characteristics of a hyper-social organization?

Accepted Answer

A hyper-social organization is an organi

Question 16

What is the purpose of a rich directory?

Accepted Answer

A rich directory is an employee director

Question 17

The concepts and language of the hyper-social organization model are marketing-oriented.

Accepted Answer

A) True 
 B)False

Question 18

What are content management systems? Define any three challenges of content management.

Accepted Answer

Content management systems are informati

Question 19

Custom content management applications are expensive to develop and maintain.

Accepted Answer

A) True 
 B)False

Question 20

The documents in content management systems exist in isolation from each other.

Accepted Answer

A) True 
 B)False

Exam 23: Hyper-Social Organizations and Knowledge Management

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

Rich directories are particularly useful in large organizations where people with particular expertise are unknown.

Which of the following dynamic process activities involves creating relationships with different communities?

A hyper-social organization has an established structured messaging process.

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

Which of the following statements is true of the transition of channels to networks in a hyper-social organization?

Which of the following dynamic process activities involves analyzing the success of an organization in terms of social capital?

Which of the following dynamic process activities involves publicizing community successes?

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.

Which of the following dynamic process activities involves determining what the communities an individual cares about are saying about him,and identifying the structure,goals,and dynamic of communities with which he wants to relate?

Which of the following statements is true of expert systems?

Expert systems came into existence long after the use of social media and the Internet.

What is knowledge management? How does it benefit an organization?

Which of the following dynamic process activities involves connecting communities to internal value chains and processes?

What are the characteristics of a hyper-social organization?

What is the purpose of a rich directory?

The concepts and language of the hyper-social organization model are marketing-oriented.

What are content management systems? Define any three challenges of content management.

Custom content management applications are expensive to develop and maintain.

The documents in content management systems exist in isolation from each other.

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