Question 1

Which of the following should you do during a Windows XP installation to ensure that you can use EFS later on?

Accepted Answer

A) Format the hard disk so that it uses the FAT32 file system. 
B) Format the hard disk so that it uses the NTFS file system. 
C) Install a computer digital certificate on the portable computer. 
D) Install EFS on the computer during bootup 
A) Format the hard disk so that it uses the FAT32 file system. 
B) Format the hard disk so that it uses the NTFS file system. 
C) Install a computer digital certificate on the portable computer. 
D) Install EFS on the computer during bootup B

Question 2

Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?

Accepted Answer

A) Ctrl+F 
B) Ctrl+I 
C) Ctrl+A 
D) Ctrl+B 
A) Ctrl+F 
B) Ctrl+I 
C) Ctrl+A 
D) Ctrl+B B

Question 3

A user calls in and says that her mouse is not working properly. On further probing, you notice that when she left clicks her mouse, it opens a contextual menu. Which of the following should you do the fix this problem?

Accepted Answer

A) Change the mouse setting to a right-handed user. 
B) Replace the mouse; the mouse is faulty. 
C) Re-install Windows OS. 
D) Reseat the mouse connecter on her chassis. 
A) Change the mouse setting to a right-handed user. 
B) Replace the mouse; the mouse is faulty. 
C) Re-install Windows OS. 
D) Reseat the mouse connecter on her chassis. A

Question 4

You work as the network administrator in your organization. All client computers run Windows XP Professional. You want to configure a new hardware profile on a client computer. You create a new hardware profile, reboot the client computer and select the new profile. You want to indicate the components that should be disabled for the new hardware profile.
Which of the following should you do to disable the devices?

Accepted Answer

A) Go to System Information-Hardware Resources and disable the hardware devices for the hardware profile. 
B) Go to System Information-Software Environment and disable the hardware devices for the hardware profile. 
C) Go to Storage and disable storage devices for hardware profile. 
D) Go to the Device Manager to disable the hardware devices for the hardware profile. 
A) Go to System Information-Hardware Resources and disable the hardware devices for the hardware profile. 
B) Go to System Information-Software Environment and disable the hardware devices for the hardware profile. 
C) Go to Storage and disable storage devices for hardware profile. 
D) Go to the Device Manager to disable the hardware devices for the hardware profile.

Question 5

Which option in the Driver Signing Options window automatically restricts the user form installing an unsigned driver?

Accepted Answer

A) Rollback 
B) Warn 
C) Ignore 
D) Block 
A) Rollback 
B) Warn 
C) Ignore 
D) Block

Question 6

Which of the following ICF options allows you to inspect outgoing traffic?

Accepted Answer

A) Configure the relevant ICF settings. 
B) Map the outgoing traffic port to the LAN interface. 
C) Check Outgoing Connections. 
D) ICF cannot inspect any outgoing traffic. 
A) Configure the relevant ICF settings. 
B) Map the outgoing traffic port to the LAN interface. 
C) Check Outgoing Connections. 
D) ICF cannot inspect any outgoing traffic.

Question 7

Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?

Accepted Answer

A) My Documents folder 
B) C drive 
C) My Pictures folder 
D) Desktop 
A) My Documents folder 
B) C drive 
C) My Pictures folder 
D) Desktop

Question 8

David is assisting a user who complains that his taskbar is not visible at times. Which of the following should you do to ensure that he can see the taskbar at all times?

Accepted Answer

A) Lock the taskbar. 
B) Uncheck the auto-hide feature for the taskbar. 
C) Increase your screen resolution. 
D) Decrease your screen resolution. 
A) Lock the taskbar. 
B) Uncheck the auto-hide feature for the taskbar. 
C) Increase your screen resolution. 
D) Decrease your screen resolution.

Question 9

David wants to move his e-mail messages from Outlook Express to Microsoft Outlook. Which of the following should you do?

Accepted Answer

A) Use the Export function in Outlook Express. 
B) Use the Save As function within Outlook Express and save all messages into a .pst file. 
C) Import the messages into a .pst file. Import the messages into Microsoft Outlook. 
D) Back up the mail messages and restore them in Microsoft Outlook. 
A) Use the Export function in Outlook Express. 
B) Use the Save As function within Outlook Express and save all messages into a .pst file. 
C) Import the messages into a .pst file. Import the messages into Microsoft Outlook. 
D) Back up the mail messages and restore them in Microsoft Outlook.

Question 10

Which of the following options should you use to narrow down which driver is causing an error during a system boot?

Accepted Answer

A) Enable Driver Log 
B) Enable Driver Logging 
C) Enable Boot Log 
D) Enable Boot Logging 
A) Enable Driver Log 
B) Enable Driver Logging 
C) Enable Boot Log 
D) Enable Boot Logging

Question 11

You manage a handful of Windows XP Professional computers in a workgroup environment. You want to specify how many failed logon attempts are allowed before an account is locked out and how long before the account is automatically reset.
Which of the following specifies the correct procedure?

Accepted Answer

A) Open Control Panel, click Performance and Maintenance, click Administrative Tools, and open the Local Users And Groups snap-in located in the Computer Management console. 
B) Open Control Panel, click User Accounts, and specify the failed logon attempts before the account is locked out. 
C) Open Control Panel, click Accessibility Options, click Accessibility Options again, and click the General tab when the Accessibility Options program window appears. 
D) Open the Local Security Policy console, expand the Account Settings folder, select the Account Lockout Policy folder, and configure the appropriate settings. 
A) Open Control Panel, click Performance and Maintenance, click Administrative Tools, and open the Local Users And Groups snap-in located in the Computer Management console. 
B) Open Control Panel, click User Accounts, and specify the failed logon attempts before the account is locked out. 
C) Open Control Panel, click Accessibility Options, click Accessibility Options again, and click the General tab when the Accessibility Options program window appears. 
D) Open the Local Security Policy console, expand the Account Settings folder, select the Account Lockout Policy folder, and configure the appropriate settings.

Question 12

You want to use the Safe Mode feature during boot. Which of the following keys should you press?

Accepted Answer

A) F4 
B) F8 
C) F6 
D) F5 
A) F4 
B) F8 
C) F6 
D) F5

Question 13

Your company's VPN is not configured to accept IPSec VPN connections. Refer to the image and specify which of the following may be the cause of this error.

Accepted Answer

A) Incorrect VPN type chosen in the VPN connection properties page. 
B) The Use pre-shared key for authentication check box in the IPSec settings is not selected. 
C) Insufficient number of PPTP ports on the VPN device. 
D) Incorrect certificate to connect to the VPN. 
A) Incorrect VPN type chosen in the VPN connection properties page. 
B) The Use pre-shared key for authentication check box in the IPSec settings is not selected. 
C) Insufficient number of PPTP ports on the VPN device. 
D) Incorrect certificate to connect to the VPN.

Question 14

Which of the following specifies the default time interval for Outlook Express to check e-mail?

Accepted Answer

A) 1 minute 
B) 15 minutes 
C) 30 minutes 
D) 40 seconds 
A) 1 minute 
B) 15 minutes 
C) 30 minutes 
D) 40 seconds

Question 15

Which of the following parameters should you use to force Setup to copy all the necessary boot files and temporary Setup files to a drive and mark the partition as active?

Accepted Answer

A) /winnt 
B) /syspart 
C) /sysset 
D) /local 
A) /winnt 
B) /syspart 
C) /sysset 
D) /local

Question 16

You are working as an administrator at an organization. All users have video capture cards and USB-connected digital video cameras connected to their computer. They have used the built-in Windows XP Professional drivers to install these devices. Last week one of the users updated her drivers from the manufacturer's website. After the drive update, she rebooted the computer and received an error message stating that a service or driver failed to start. Once logged in, the user noticed that the video capture card and digital video camera was inaccessible. What should be your first step to get the devices to work?

Accepted Answer

A) Restart her computer using the last known good configuration. 
B) Restart her computer by using the Recovery console and disable the new set of drivers. 
C) Select the Roll Back Driver option in the device's properties in the Device Manager. 
D) Reseat the devices. 
A) Restart her computer using the last known good configuration. 
B) Restart her computer by using the Recovery console and disable the new set of drivers. 
C) Select the Roll Back Driver option in the device's properties in the Device Manager. 
D) Reseat the devices.

Question 17

Which of the following versions of Windows Installer is included with Service Pack 2 for Windows XP?

Accepted Answer

A) Windows Installer 1.0 
B) Windows Installer 4.0 
C) Windows Installer 2.0 
D) Windows Installer 3.0 
A) Windows Installer 1.0 
B) Windows Installer 4.0 
C) Windows Installer 2.0 
D) Windows Installer 3.0

Question 18

Which Windows XP Professional built-in user groups have permissions to create shared folders?

Accepted Answer

A) Administrators & Power Users 
B) Administrators & Users 
C) Backup Operators & Power Users 
D) Power Users & Users 
A) Administrators & Power Users 
B) Administrators & Users 
C) Backup Operators & Power Users 
D) Power Users & Users

Question 19

Which of the following should you do to ensure that only plain text e-mails are sent to the intended recipients using Outlook Express?

Accepted Answer

A) Change to the recipients' records in the address book. 
B) Change the sending options of Outlook Express. 
C) Change the server options of Outlook Express. 
D) Change the e-mail options of Outlook Express. 
A) Change to the recipients' records in the address book. 
B) Change the sending options of Outlook Express. 
C) Change the server options of Outlook Express. 
D) Change the e-mail options of Outlook Express.

Question 20

You are attempting to perform a new manual installation of Windows XP on a system that has Windows Me installed. During the setup, an error message is displayed on the screen. You clear the error message box before reading it. However you later feel that you should have read the error message.
Which of the following log files allows you to read the details of the error?

Accepted Answer

A) Comsetup.log 
B) IIS6.log 
C) Tsoc.log 
D) Setuperr.log 
A) Comsetup.log 
B) IIS6.log 
C) Tsoc.log 
D) Setuperr.log

Exam 1: Microsoft Certified Desktop Support Technician (MCDST)