Exam 1: Microsoft Certified Desktop Support Technician (MCDST)

Your computer has two IDE hard disks that are connected to a two-channel IDE RAID controller on different channels. When you run Windows XP Professional Setup on the new computer, you receive an error message that states, "Setup did not find any hard disk drives installed in your computer." You have checked the physical connections. Which of the following should you do to resolve this issue?

You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?

Which of the following specifies the value of the Account Lockout threshold that ensures that the account is not locked out?

Four users have placed their documents in a local Shared Documents folder. They want to be able to have the necessary permissions to read, write, and manage all files and folders in Shared Documents. Currently, they have Full Control permission only on the files and folders that they place in Shared Documents. Which of the following should you do to enable what they wish?

You are assisting a user who wants to set up Internet Explorer to automatically enter his user name and password when he logs on to Web sites. Refer to the following image and specify the option that you should instruct the user to check.

Which of the following can be used to start the computer if it does not start in the safe mode or other startup options while you are trying to fix a boot-related issue?

Which of the following is information that cannot be gathered from the Windows Task Manager?

You are the desktop administrator in your organization. All employees use Windows XP Professional computers. A user installs the printer and scanner hardware on her new laptop. A couple of days later, the user finds an updated printer driver and installs it. She reboots the computer and receives an error message that states "STOP.IRQL_NOT_LESS_OR_EQUAL" on a blue screen. She restarts the computer again and receives the same error message. What should you do to fix this problem?

After installing a new set of device drivers, your Windows XP computer will not boot properly. You believe the new hardware drivers are the cause. How can you verify this?

You want to install Windows XP with Service Pack 2 on twenty office computers through a network distribution point. The network distribution point has a copy of Windows XP without the Service Pack 2. You want to save an additional step of manually installing Service Pack 2 on all systems by including Service Pack 2 in the network distribution point. Which is the appropriate command to update the distribution point to the one with Service Pack 2?

Which of the following is a standard that transfers complete control on power management to the Windows XP Operating system?

Jack is an administrator at an organization that has a number of branch offices around the world. One of the employees has recently traveled to Germany. Jack had configured the employee's laptop to display German date and time settings. When the employee returns to the main office in New York, all of his e-mail messages display German date and time settings. What should Jack do to change the settings to the ones that will suit New York?

You want to change all your disks to dynamic disks and configure all free disk space to be combined and available for maximum disk space. Which of the following volume types should you deploy?

A user reports that whenever he types abc.com into the Address bar, he receives an error message that states, "Your security settings prohibit ActiveX Controls on this page." Which of the following should you instruct the user to do to ensure this error message does not pop up?

Which of the following specifies the number of categories that come with the content rating system in Internet Explorer?

All users at your organization have Windows XP Professional computers that make use of DHCP for their TCP/IP configuration. Jack is a new employee in the Marketing department. You have set up a new client computer named Jack - 40 for him. However, he is unable to access the network resources. You confirm that no other users are reporting this problem. When you run an ipconfig command on his computer, you receive the output as shown in the image. What should you do to fix this problem?

You are assisting a user who has issues connecting his USB hard drive to his laptop computer. The USB hard drive is accessible when he connects it to his desktop, but will not work when connected to the laptop. Which of the following should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user's portable computer?

You are using a dial-up connection at home and a broadband connection in the office. When you open IE, the Dial-up Connection dialog box appears. You are not able to use Internet at your office. Which of the following should you do to ensure that you can connect to the Internet at the office and at home when opening Internet Explorer?

On a Windows XP computer, an Enforce Password History option is configured with a value of 7. What does this option do?

You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?