Exam 1: Microsoft Certified Desktop Support Technician (MCDST)

Jack installs a fax service with the default options on his Windows XP Professional computer. His computer is configured to use an internal fax modem. He can successfully send faxes from his computer, but the computer's fax monitor never answers incoming calls. How should you fix this issue?

David is working as a desktop technician at his organization. Today he is assisting a user who is trying to send him a Remote Assistance invitation from his computer. The user sends a Remote Assistance invitation from her second phone line while on the call with David. She gets disconnected from her ISP, but David receives and accepts the invitation. However, David cannot look at the user's desktop. Which of the following should David do to help the user through the Remote Assistance utility?

You are assisting a user who wants to stop the animated character displayed when he clicks the Help link. What should you instruct the user to do?

Which of the following remote access authentication protocols does not support sending encrypted password information?

You work as the help desk support technician at abc Ltd. The abc Ltd network consists of a single active directory domain named abc.com. You are supporting a user who is trying to log on to her bank account to make some financial transactions. She repeatedly says that she is typing , but is not able to get the login page. Which of the following should you do to help her log in to her bank account?

You are trying to install Window XP Professional on a computer. After several failed attempts, you determine that you need to examine a debug log for the setup routine. You want the setup routine to create the most detailed debug log possible. Which of the following commands would you use?

A user calls in and asks for your help in tweaking the settings on her Internet Explorer. She is finding it hard to remember the names of some the Web sites she visits frequently. Furthermore, she doesn't even feel like typing in the addresses again and again. She wants you to help her configure IE to be able to store the names of the Web sites in a folder. Which of the following should you ask her to do?

When installing Windows XP on a system that recently had the hard drive replaced, you insert the CD into the CD-ROM drive and start the computer. The system displays an error that states "Operating system not found." How should you proceed?

John is instructed by a desktop technician to clean up the cookies on his computer. Which of the following directories should John look for to clean the cookies?

You upgrade your mouse driver to the latest version from the manufacturer's website. After the upgrade, the mouse does not work. Which of the following should you do to enable the mouse to work again?

A user reports that it takes much longer to view Web pages when she clicks the Back button. On further probing, you discover that the user recently changed some Internet Explorer settings on her computer. Which of the following should you do to increase the speed at which Internet Explorer displays previously viewed pages?

David's computer was in the standby mode when he accidentally pulled off the power plug. What will happen to any unsaved data on the computer from when it was in standby mode?

A user on a particular computer needs to run several applications simultaneously. How should the memory usage for this computer be configured?

David has configured a printer on the parallel port and installed the printer software that came along with the printer. The computer is not able to recognize the printer. Which of the following should he do first to fix this issue?

You are planning to transfer a user's settings to a new Windows XP Professional installation using FAST. Which of the following resources must be available to you?

David is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer. Which of the following should he do to be able print in color?

Which of the following power schemes, by default, can help you conserve power on your laptop while having the monitor always ON?

Which of the following keys should you press to automatically start the Automated System Recovery process?

You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?

You need to copy a configuration file that is compressed using NTFS compression to another volume. The file size of the log file is 3 GB, however it consumes only 500 MB of the file system because it is compressed. The destination volume has 2 GB of available space, so you enable compression on the folder that will receive the log file. During the file transfer, you receive an error indicating that there is not enough space to complete the copy. Which of the following could have happened?