Exam 1: Microsoft Certified Desktop Support Technician (MCDST)

You are working as an IT administrator at your organization. One of the employees tries to do some financial transactions from her online banking account. She reports that she receives the following error message: "Cannot load the page, please contact your system administrator." However, she can access other Web sites. Which of the following could be a cause for this error message?

You are working as a network administrator in an organization. All employees in the organization department use laptops that are configured to use an 802.11a wireless LAN PC adapters and a wireless access point for network connectivity. A user in the sales department returns from a field trip and reports that he cannot connect to the network. You run the configuration utility for the wireless LAN adapter. The status of the wireless network connection is shown as Not Linked. When you attempt to scan for the network, a connection cannot be made. The configuration for the LAN adapter and the wireless network connection is shown in the figure. Which of the following should you do to fix this issue?

David is assisting a user who needs to configure the file extension settings on his computer. He wants to be able to distinguish between the different valid file types and any malicious scripts that pose as these file types. Which of the following should David instruct the user to do?

Which of these categories in a Control Panel's category view will host the Power Options Wizard?

Which of the following options should you use to enable a recording of the event where users use more disk space then they are allowed to use in disk quota?

Which of the following keys should you press during the Windows XP setup to perform HAL selection?

You are assisting a user who needs help keeping her computer up to date with the latest security patches and bug fixes on Windows XP. Which of the following should you ask her to do?

You have just installed a good-known sound card on your computer. However, you are not available to hear any sound, even though all the volume controls are at maximum. How do you fix this?

You want to update the driver version for one of the devices on your computer. Which of the following should you do?

You need to perform an unattended installation from a Windows XP Professional CD-ROM on a computer that does not currently have an operating system. You want to provide the computer name and Administrator password on a floppy disk. Which of the following would be your answer file name?

You need to ensure that Internet Explorer on your computer automatically establishes a connection to the Internet. Which of the following should you configure in Internet Options?

Which of the following Windows XP features enables multiple PCs on a workgroup to share a single Internet connection?

You are using Windows XP and Office XP Standard Edition on your computer. A friend of yours has sent you a couple of Engineering design drawings that you need to review. Of the existing list of Microsoft Office XP suite applications, you are not able to use any of the software to view these drawings. Which of the following should you use to open and view these drawings without purchasing any new software?

Which of the following specifies the percentage of disk space reserved for web caching using IE?

You install a new printer on a Windows XP Professional computer and share this printer with the other users in your network. When you try to print for the first time using this printer, the output is several pages of unreadable characters. All other users report the same issue. How should you fix this problem?

You are the desktop administrator in your organization. You plan to install Windows XP Professional on a client computer. The computer contains a hard disk and a CD-ROM drive with a network card and a video card. After the installation begins, you receive an error message indicating that Setup cannot find a hard disk. You verify that the SCSI hard disk is connected and functional. However, the error message keeps coming up when you restart the setup. What should you do to complete the installation?

Which of the following features is available with IIS, included with Windows XP Professional?

Which of the following information types can be viewed in the Windows Firewall security log?

Which of the following specifies the extension of a file in Microsoft Outlook that stores information including messages and calendars from Microsoft Outlook?

Your company has a volume licensing agreement with Microsoft for using Windows XP Professional on 50 client computers. You receive a volume license product key from Microsoft that must be used to install Windows XP Professional on the computers. Since you have lost the Windows XP Pro CD that was sent by Microsoft, you must purchase a new copy of the installation disc. During the Windows XP Pro setup using the attended installation method, you type the volume license key and the setup displays an error message that states "Invalid product key." How should you proceed?