Question 1

Internal supply processes include material handling, which is a labor-intensive process in which _____________ is a non-value-added activity?

Accepted Answer

A) Traveling in the warehouse footprint. 
B) Sorting products, parts, and materials. 
C) Inventorying pieces and parts. 
D) Loading transportation vehicles. 
A) Traveling in the warehouse footprint. 
B) Sorting products, parts, and materials. 
C) Inventorying pieces and parts. 
D) Loading transportation vehicles.

Question 2

Which lean tool below is a 5 step tool for making processes more efficient and eliminating waste?

Accepted Answer

A) Technical benchmarking with a house of quality. 
B) A3 based on the plan-do-check-act cycle. 
C) Value stream mapping. 
D) 5S: sort, straighten, shine, standardize, and sustain. 
A) Technical benchmarking with a house of quality. 
B) A3 based on the plan-do-check-act cycle. 
C) Value stream mapping. 
D) 5S: sort, straighten, shine, standardize, and sustain.

Question 3

Scatter and concentration diagrams show the correlations between variables. Which of the following is NOT an application for a scatter diagram?

Accepted Answer

A) When the dependent variable has multiple values for each value of the independent variable. 
B) When you are trying to identify potential root causes of problems. 
C) When you have paired numerical data. 
D) When you know two variables are related. 
A) When the dependent variable has multiple values for each value of the independent variable. 
B) When you are trying to identify potential root causes of problems. 
C) When you have paired numerical data. 
D) When you know two variables are related.

Question 4

Which principle used in lean would allow an employee to have autonomation?

Accepted Answer

A) Andon, which is a device that indicates the status of a process. 
B) Jidoka, which puts faith in the worker to think. 
C) Kanban, which is a visual record, card, or signal. 
D) Takt Time, where employees only produce exactly what customers will consume. 
A) Andon, which is a device that indicates the status of a process. 
B) Jidoka, which puts faith in the worker to think. 
C) Kanban, which is a visual record, card, or signal. 
D) Takt Time, where employees only produce exactly what customers will consume.

Question 5

Process design is used for all of the following needs EXCEPT?

Accepted Answer

A) Determining environmental requirements. 
B) Determining the process workflow. 
C) Determining equipment needs. 
D) Determining implementation requirements. 
A) Determining environmental requirements. 
B) Determining the process workflow. 
C) Determining equipment needs. 
D) Determining implementation requirements.

Question 6

Data collection and presentation includes maintaining a repository of relevant improvement data and displaying it in a manner so that stakeholders understand its progress over time. All of the following are data collection plan components EXCEPT:

Accepted Answer

A) Who will collect the data. 
B) Metrics such as KPOV or KPIV. 
C) The cost of assembling the data. 
D) Operational definitions. 
A) Who will collect the data. 
B) Metrics such as KPOV or KPIV. 
C) The cost of assembling the data. 
D) Operational definitions.

Question 7

A project team utilizes problem solving storyboards to help a project team to do what?

Accepted Answer

A) Display the project scope and deliverables. 
B) Visually conceptualize possible solutions to problems. 
C) Show a visual depiction of the process flow. 
D) Provide a document to house the steps in the process improvement. 
A) Display the project scope and deliverables. 
B) Visually conceptualize possible solutions to problems. 
C) Show a visual depiction of the process flow. 
D) Provide a document to house the steps in the process improvement.

Question 8

Engineering changes and capabilities may be required in lean or Six Sigma methodologies. Engineering changes are most commonly needed in which of the following?

Accepted Answer

A) PDSA changes. 
B) Kaizen blitz events. 
C) DMADV methodology. 
D) Poke yoke implementation. 
A) PDSA changes. 
B) Kaizen blitz events. 
C) DMADV methodology. 
D) Poke yoke implementation.

Question 9

Kaizen is a Japanese word meaning "change for the good," or continuous improvement. Which process below describes Kaizen?

Accepted Answer

A) A Japanese methodology where all employees focus on the same problem. 
B) Rapid process improvement. 
C) Gradual improvement over time by achieving higher standards. 
D) Applying Kanban cards with a part number. 
A) A Japanese methodology where all employees focus on the same problem. 
B) Rapid process improvement. 
C) Gradual improvement over time by achieving higher standards. 
D) Applying Kanban cards with a part number.

Question 10

In the logistics environment, significant capital investment is made in shipping equipment and facilities. To manage the complex processes of prescheduled pickup and delivery frequency, it would be best to employ use of what?

Accepted Answer

A) Radio-frequency identification (RFI
D) . 
B) Routing and scheduling software packages. 
C) Six Sigma improvement methodology. 
D) Automated storage and retrieval system AS/RS. 
A) Radio-frequency identification (RFI
D) . 
B) Routing and scheduling software packages. 
C) Six Sigma improvement methodology. 
D) Automated storage and retrieval system AS/RS.

Question 11

Lean practitioners are responsible for application of quality management standards within the organization. Which set of International Standards Organization (ISO) standards covers quality management and quality assurance?

Accepted Answer

A) ISO 1423. 
B) ISO 14001. 
C) ISO 9001. 
D) ISO 6000. 
A) ISO 1423. 
B) ISO 14001. 
C) ISO 9001. 
D) ISO 6000.

Question 12

What technique would be used to generate creative ideas or solutions in a short period of time?

Accepted Answer

A) Mind mapping potential solutions. 
B) Brainstorming as a team. 
C) A stakeholder analysis. 
D) A Failure Modes and Effects Analysis (FME
A) . 
A) Mind mapping potential solutions. 
B) Brainstorming as a team. 
C) A stakeholder analysis. 
D) A Failure Modes and Effects Analysis (FME
A) .

Question 13

Which measure would a lean practitioner use to determine or recognize abnormality in a process?

Accepted Answer

A) An and on which provides work instructions. 
B) A process capability measurement. 
C) A bar chart. 
D) An Excel pivot table. 
A) An and on which provides work instructions. 
B) A process capability measurement. 
C) A bar chart. 
D) An Excel pivot table.

Question 14

Countermeasure activities help employees to maintain ongoing continuous lean and improvement activities. Countermeasures establish ways to correct issues for the future. Countermeasure activities include all of the following EXCEPT?

Accepted Answer

A) Completion of an incident form. 
B) Communication boards to communicate new standards. 
C) Visual techniques for standard procedures. 
D) Electronic scoreboards for key performance indicators. 
A) Completion of an incident form. 
B) Communication boards to communicate new standards. 
C) Visual techniques for standard procedures. 
D) Electronic scoreboards for key performance indicators.

Question 15

Using a self-detection method in the reduction of defects would have which effect?

Accepted Answer

A) Additional waste would occur as employees misjudge quality. 
B) Employees would have the ability to determine appropriate quality level. 
C) Additional costs for self-detection versus machine detection. 
D) Decreased autonomy in the work environment. 
A) Additional waste would occur as employees misjudge quality. 
B) Employees would have the ability to determine appropriate quality level. 
C) Additional costs for self-detection versus machine detection. 
D) Decreased autonomy in the work environment.

Question 16

Which of the following would NOT be considered one of the four factors which causes variation?

Accepted Answer

A) Special causes. 
B) Environmental variation. 
C) Common causes. 
D) Tampering to compensate for the range of variability. 
A) Special causes. 
B) Environmental variation. 
C) Common causes. 
D) Tampering to compensate for the range of variability.

Question 17

DMADV is a Six Sigma quality initiative for designing products and processes. What are the steps in the DMADV model?

Accepted Answer

A) Determine, measure, analyze, design, and verify. 
B) Define, measure, act, design, and verify. 
C) Describe, measure, actualize, determine, and verify. 
D) Define, measure, analyze, design, and verify. 
A) Determine, measure, analyze, design, and verify. 
B) Define, measure, act, design, and verify. 
C) Describe, measure, actualize, determine, and verify. 
D) Define, measure, analyze, design, and verify.

Question 18

A process has a standard deviation of 20; values of 187, 182, 164, 190; and a mean of180. Calculate the 95% confidence limits.

Accepted Answer

A) 142.3 < u < 192.6 
B) 144.4 < u < 199.6 
C) 158.2 < u < 198.6 
D) 150.4 < u < 190.6 
A) 142.3 < u < 192.6 
B) 144.4 < u < 199.6 
C) 158.2 < u < 198.6 
D) 150.4 < u < 190.6

Question 19

Which lean tool would be best suited for improving the physical layout of a workspace?

Accepted Answer

A) SIPOC. 
B) Spaghetti diagram. 
C) A swim lane diagram. 
D) A process map. 
A) SIPOC. 
B) Spaghetti diagram. 
C) A swim lane diagram. 
D) A process map.

Question 20

Which type of process waste actually has two forms?

Accepted Answer

A) Muri, which deals with demand. 
B) Muda, which deals with value-adding wastes. 
C) Mura, which is unevenness in work demand. 
D) Lean waste, which is found through process improvement. 
A) Muri, which deals with demand. 
B) Muda, which deals with value-adding wastes. 
C) Mura, which is unevenness in work demand. 
D) Lean waste, which is found through process improvement.

Internal supply processes include material handling, which is a labor-intensive process in which _____________ is a non-value-added activity?

Which lean tool below is a 5 step tool for making processes more efficient and eliminating waste?

Scatter and concentration diagrams show the correlations between variables. Which of the following is NOT an application for a scatter diagram?

Which principle used in lean would allow an employee to have autonomation?

Process design is used for all of the following needs EXCEPT?

Data collection and presentation includes maintaining a repository of relevant improvement data and displaying it in a manner so that stakeholders understand its progress over time. All of the following are data collection plan components EXCEPT:

A project team utilizes problem solving storyboards to help a project team to do what?

Engineering changes and capabilities may be required in lean or Six Sigma methodologies. Engineering changes are most commonly needed in which of the following?

Kaizen is a Japanese word meaning "change for the good," or continuous improvement. Which process below describes Kaizen?

In the logistics environment, significant capital investment is made in shipping equipment and facilities. To manage the complex processes of prescheduled pickup and delivery frequency, it would be best to employ use of what?

Lean practitioners are responsible for application of quality management standards within the organization. Which set of International Standards Organization (ISO) standards covers quality management and quality assurance?

What technique would be used to generate creative ideas or solutions in a short period of time?

Which measure would a lean practitioner use to determine or recognize abnormality in a process?

Countermeasure activities help employees to maintain ongoing continuous lean and improvement activities. Countermeasures establish ways to correct issues for the future. Countermeasure activities include all of the following EXCEPT?

Using a self-detection method in the reduction of defects would have which effect?

Which of the following would NOT be considered one of the four factors which causes variation?

DMADV is a Six Sigma quality initiative for designing products and processes. What are the steps in the DMADV model?

A process has a standard deviation of 20; values of 187, 182, 164, 190; and a mean of180. Calculate the 95% confidence limits.

Which lean tool would be best suited for improving the physical layout of a workspace?

Which type of process waste actually has two forms?

Business Results

Cultural Enablers

Enterprise Culture

Filters

Exam 2: Continuous Improvement

Internal supply processes include material handling, which is a labor-intensive process in which _____________ is a non-value-added activity?

Which lean tool below is a 5 step tool for making processes more efficient and eliminating waste?

Scatter and concentration diagrams show the correlations between variables. Which of the following is NOT an application for a scatter diagram?

Which principle used in lean would allow an employee to have autonomation?

Process design is used for all of the following needs EXCEPT?

Data collection and presentation includes maintaining a repository of relevant improvement data and displaying it in a manner so that stakeholders understand its progress over time. All of the following are data collection plan components EXCEPT:

A project team utilizes problem solving storyboards to help a project team to do what?

Engineering changes and capabilities may be required in lean or Six Sigma methodologies. Engineering changes are most commonly needed in which of the following?

Kaizen is a Japanese word meaning "change for the good," or continuous improvement. Which process below describes Kaizen?

In the logistics environment, significant capital investment is made in shipping equipment and facilities. To manage the complex processes of prescheduled pickup and delivery frequency, it would be best to employ use of what?

Lean practitioners are responsible for application of quality management standards within the organization. Which set of International Standards Organization (ISO) standards covers quality management and quality assurance?

What technique would be used to generate creative ideas or solutions in a short period of time?

Which measure would a lean practitioner use to determine or recognize abnormality in a process?

Countermeasure activities help employees to maintain ongoing continuous lean and improvement activities. Countermeasures establish ways to correct issues for the future. Countermeasure activities include all of the following EXCEPT?

Using a self-detection method in the reduction of defects would have which effect?

Which of the following would NOT be considered one of the four factors which causes variation?

DMADV is a Six Sigma quality initiative for designing products and processes. What are the steps in the DMADV model?

A process has a standard deviation of 20; values of 187, 182, 164, 190; and a mean of180. Calculate the 95% confidence limits.

Which lean tool would be best suited for improving the physical layout of a workspace?

Which type of process waste actually has two forms?

Business Results

Cultural Enablers

Enterprise Culture

Filters