Question 1

Flow analysis charts are used to show analysis of the points in flow which have been displayed in a flow chart. Which of the following would require a flow analysis?

Accepted Answer

A) Flow charting the logistical requirements to move newspapers from the United States to China. 
B) Flow charting the ingredients and steps in baking croissants. 
C) Development of the steps to build a greenhouse. 
D) Development of software for landscaping. 
A) Flow charting the logistical requirements to move newspapers from the United States to China. 
B) Flow charting the ingredients and steps in baking croissants. 
C) Development of the steps to build a greenhouse. 
D) Development of software for landscaping.

Question 2

Which phase of the DMAIC model has core activities which include developing the project charter and deliverables?

Accepted Answer

A) The measure phase. 
B) The define phase. 
C) The control phase. 
D) The analyze phase. 
A) The measure phase. 
B) The define phase. 
C) The control phase. 
D) The analyze phase.

Question 3

Supplier assessment and feedback allows the organization to determine supplier performance in terms of quality and service. Which form of cost management is a quality-related term that encompasses the physical aspects of a product, its desired performance, and its appropriateness of application?

Accepted Answer

A) Improved form, fit, and function. 
B) Improved quality and use. 
C) Administrative savings and heightened quality. 
D) Easier use and improved capability. 
A) Improved form, fit, and function. 
B) Improved quality and use. 
C) Administrative savings and heightened quality. 
D) Easier use and improved capability.

Question 4

Which choice below would NOT be included in the ground rules for team functioning that shows respect to others?

Accepted Answer

A) Discussion of team member responsibilities. 
B) Reminder of the importance of punctuality. 
C) Discussion of team member etiquette. 
D) Team members document personal agendas. 
A) Discussion of team member responsibilities. 
B) Reminder of the importance of punctuality. 
C) Discussion of team member etiquette. 
D) Team members document personal agendas.

Question 5

Standards other than those of the International Standards Organization are also used for quality improvement. Which group choice below does NOT develop standards which enhance quality?

Accepted Answer

A) Americas Aerospace Quality Group (AAQG). 
B) Quality Excellence for Suppliers of Telecommunications Leadership Forum. 
C) The National Education Association. 
D) The United States Occupational Safety and Health Administration (OSH
A) . 
A) Americas Aerospace Quality Group (AAQG). 
B) Quality Excellence for Suppliers of Telecommunications Leadership Forum. 
C) The National Education Association. 
D) The United States Occupational Safety and Health Administration (OSH
A) .

Question 6

All of the following tools can be used to determine the scope of a lean project EXCEPT?

Accepted Answer

A) A product analysis. 
B) An alternatives identification. 
C) A data collection plan. 
D) A stakeholder analysis. 
A) A product analysis. 
B) An alternatives identification. 
C) A data collection plan. 
D) A stakeholder analysis.

Question 7

When collecting data on the frequency or patterns of problems or defects, the best form of data collection would be which of the following?

Accepted Answer

A) A process check sheet. 
B) A SIPOC diagram. 
C) Box and whisker plot. 
D) An affinity diagram. 
A) A process check sheet. 
B) A SIPOC diagram. 
C) Box and whisker plot. 
D) An affinity diagram.

Question 8

Pull systems are triggered by demand in lean production and small batches are produced as triggers indicate replenishment is needed. Which of the following is a descriptor of a push system?

Accepted Answer

A) The inventory control system begins with a customer's order. 
B) Forecasting inventory needs to meet customer demand. 
C) Only enough product is made to fulfill a customer's orders. 
D) Has no excess of inventory. 
A) The inventory control system begins with a customer's order. 
B) Forecasting inventory needs to meet customer demand. 
C) Only enough product is made to fulfill a customer's orders. 
D) Has no excess of inventory.

Question 9

Continuous process improvement includes a focus on the processes of the organization where non-value-added activities are eliminated. Which of the following describes Mura in a waste analysis?

Accepted Answer

A) Unevenness in work and demand flow. 
B) Greater demand than capacity in any given time or overburdening the process. 
C) Has necessary non-value-adding waste. 
D) Has unnecessary non-value-adding waste. 
A) Unevenness in work and demand flow. 
B) Greater demand than capacity in any given time or overburdening the process. 
C) Has necessary non-value-adding waste. 
D) Has unnecessary non-value-adding waste.

Question 10

In material handling, the best asset tracking system for warehouse inventory monitoring would be which of the following?

Accepted Answer

A) Kanban indexing for improved tracking. 
B) Radio frequency identification devices. 
C) Excel databases for tracking electronically. 
D) Hand count for tracking and paper audit. 
A) Kanban indexing for improved tracking. 
B) Radio frequency identification devices. 
C) Excel databases for tracking electronically. 
D) Hand count for tracking and paper audit.

Question 11

Quality Function Deployment (QFD) is used to relate the characteristics that customers value to the specific features and specifications of the product. Quality Function Deployment is often called the "house of quality" from its appearance. Which of the following scoring choices is NOT included in the QFD process?

Accepted Answer

A) The cost of comparable products. 
B) The customer's voice. 
C) Positive and negative relationships between the process how's. 
D) Competitor ratings for similar products. 
A) The cost of comparable products. 
B) The customer's voice. 
C) Positive and negative relationships between the process how's. 
D) Competitor ratings for similar products.

Question 12

Scott Namos is performing supplier benchmarking for Billings Distribution Company. He notices that capabilities are not matching demands in terms of what actually exists and what should exist. What would be his BEST course of action?

Accepted Answer

A) Initiate a strategic retreat. 
B) Perform industry benchmarking. 
C) Perform a SWOT analysis. 
D) Perform a gap analysis. 
A) Initiate a strategic retreat. 
B) Perform industry benchmarking. 
C) Perform a SWOT analysis. 
D) Perform a gap analysis.

Question 13

Value stream mapping is mapping of all activities (both value-added and non-value-added) that are needed to bring a product from its raw material state into a state ready for use by a customer. Which of the following baseline measurements in a value stream map would measure the amount of work that fluctuates for a given activity?

Accepted Answer

A) First pass yield. 
B) Cycle lead time. 
C) Demand variation. 
D) Process capability measures. 
A) First pass yield. 
B) Cycle lead time. 
C) Demand variation. 
D) Process capability measures.

Question 14

Which of the following choices is NOT a scenario where a lean practitioner would use a tree diagram?

Accepted Answer

A) When a problem cause is known and the team wants to document specific details. 
B) When determining the root cause of a problem. 
C) When developing the process flow. 
D) When evaluating potential solutions. 
A) When a problem cause is known and the team wants to document specific details. 
B) When determining the root cause of a problem. 
C) When developing the process flow. 
D) When evaluating potential solutions.

Question 15

Business continuity plans are important in the overall project plan because of what?

Accepted Answer

A) Internal supply continuity of operations. 
B) Facility impact of a shutdown. 
C) External supply process uncertainty. 
D) Seller competition at the expense of the organization's business loss. 
A) Internal supply continuity of operations. 
B) Facility impact of a shutdown. 
C) External supply process uncertainty. 
D) Seller competition at the expense of the organization's business loss.

Question 16

Organizing flow is typically done with the critical path method and value stream mapping. Which of the following would NOT be included in the benefits of the critical path method when organizing flow?

Accepted Answer

A) The ability to acquire resources. 
B) The ability to specify individual activities. 
C) The ability to provide a graphical view of a project. 
D) The ability to show activity precedence and interrelations. 
A) The ability to acquire resources. 
B) The ability to specify individual activities. 
C) The ability to provide a graphical view of a project. 
D) The ability to show activity precedence and interrelations.

Question 17

The DMAIC methodology is a data-driven quality strategy for improving processes. What are the steps in the DMAIC model?

Accepted Answer

A) Determine, measure, analyze, innovate, control. 
B) Define, measure, act, include, control. 
C) Define, measure, analyze, improve, control. 
D) Describe, measure, analyze, improve, contain. 
A) Determine, measure, analyze, innovate, control. 
B) Define, measure, act, include, control. 
C) Define, measure, analyze, improve, control. 
D) Describe, measure, analyze, improve, contain.

Question 18

The International Standards Organization(ISO) is the world's largest developer of voluntary International Standards. Which quality management standard covers basic concepts and language?

Accepted Answer

A) ISO 9001:2008. 
B) ISO 9000:2005. 
C) ISO 9004:2009. 
D) ISO 19011:2011. 
A) ISO 9001:2008. 
B) ISO 9000:2005. 
C) ISO 9004:2009. 
D) ISO 19011:2011.

Question 19

A strategic business assessment leverages lean and corporate planning techniques to develop a foundation for quality and productivity improvements. Which of these tools is used in a strategic business assessment?

Accepted Answer

A) Risk analysis(Personnel + Process + Dependency)/3. 
B) Hoshin planning methods. 
C) SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats). 
D) Statistical process control (SP
C) . 
A) Risk analysis(Personnel + Process + Dependency)/3. 
B) Hoshin planning methods. 
C) SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats). 
D) Statistical process control (SP
C) .

Question 20

Variety reduction in a product or manufacturing environment includes all of the following EXCEPT?

Accepted Answer

A) Fixed and variable change. 
B) Modularization 
C) Multifunctionalization and consolidation change. 
D) Reduction of the reliance on systemization. 
A) Fixed and variable change. 
B) Modularization 
C) Multifunctionalization and consolidation change. 
D) Reduction of the reliance on systemization.

Flow analysis charts are used to show analysis of the points in flow which have been displayed in a flow chart. Which of the following would require a flow analysis?

Which phase of the DMAIC model has core activities which include developing the project charter and deliverables?

Supplier assessment and feedback allows the organization to determine supplier performance in terms of quality and service. Which form of cost management is a quality-related term that encompasses the physical aspects of a product, its desired performance, and its appropriateness of application?

Which choice below would NOT be included in the ground rules for team functioning that shows respect to others?

Standards other than those of the International Standards Organization are also used for quality improvement. Which group choice below does NOT develop standards which enhance quality?

All of the following tools can be used to determine the scope of a lean project EXCEPT?

When collecting data on the frequency or patterns of problems or defects, the best form of data collection would be which of the following?

Pull systems are triggered by demand in lean production and small batches are produced as triggers indicate replenishment is needed. Which of the following is a descriptor of a push system?

Continuous process improvement includes a focus on the processes of the organization where non-value-added activities are eliminated. Which of the following describes Mura in a waste analysis?

In material handling, the best asset tracking system for warehouse inventory monitoring would be which of the following?

Scott Namos is performing supplier benchmarking for Billings Distribution Company. He notices that capabilities are not matching demands in terms of what actually exists and what should exist. What would be his BEST course of action?

Which of the following choices is NOT a scenario where a lean practitioner would use a tree diagram?

Business continuity plans are important in the overall project plan because of what?

Organizing flow is typically done with the critical path method and value stream mapping. Which of the following would NOT be included in the benefits of the critical path method when organizing flow?

The DMAIC methodology is a data-driven quality strategy for improving processes. What are the steps in the DMAIC model?

The International Standards Organization(ISO) is the world's largest developer of voluntary International Standards. Which quality management standard covers basic concepts and language?

A strategic business assessment leverages lean and corporate planning techniques to develop a foundation for quality and productivity improvements. Which of these tools is used in a strategic business assessment?

Variety reduction in a product or manufacturing environment includes all of the following EXCEPT?

Business Results

Cultural Enablers

Enterprise Culture

Filters

Exam 2: Continuous Improvement

Flow analysis charts are used to show analysis of the points in flow which have been displayed in a flow chart. Which of the following would require a flow analysis?

Which phase of the DMAIC model has core activities which include developing the project charter and deliverables?

Supplier assessment and feedback allows the organization to determine supplier performance in terms of quality and service. Which form of cost management is a quality-related term that encompasses the physical aspects of a product, its desired performance, and its appropriateness of application?

Which choice below would NOT be included in the ground rules for team functioning that shows respect to others?

Standards other than those of the International Standards Organization are also used for quality improvement. Which group choice below does NOT develop standards which enhance quality?

All of the following tools can be used to determine the scope of a lean project EXCEPT?

When collecting data on the frequency or patterns of problems or defects, the best form of data collection would be which of the following?

Pull systems are triggered by demand in lean production and small batches are produced as triggers indicate replenishment is needed. Which of the following is a descriptor of a push system?

Continuous process improvement includes a focus on the processes of the organization where non-value-added activities are eliminated. Which of the following describes Mura in a waste analysis?

In material handling, the best asset tracking system for warehouse inventory monitoring would be which of the following?

Scott Namos is performing supplier benchmarking for Billings Distribution Company. He notices that capabilities are not matching demands in terms of what actually exists and what should exist. What would be his BEST course of action?

Which of the following choices is NOT a scenario where a lean practitioner would use a tree diagram?

Business continuity plans are important in the overall project plan because of what?

Organizing flow is typically done with the critical path method and value stream mapping. Which of the following would NOT be included in the benefits of the critical path method when organizing flow?

The DMAIC methodology is a data-driven quality strategy for improving processes. What are the steps in the DMAIC model?

The International Standards Organization(ISO) is the world's largest developer of voluntary International Standards. Which quality management standard covers basic concepts and language?

A strategic business assessment leverages lean and corporate planning techniques to develop a foundation for quality and productivity improvements. Which of these tools is used in a strategic business assessment?

Variety reduction in a product or manufacturing environment includes all of the following EXCEPT?

Business Results

Cultural Enablers

Enterprise Culture

Filters