Question 1

Which of the following choices would an organization use under the define phase to develop metrics for processes?

Accepted Answer

A) A CTQ flow down. 
B) A stakeholder analysis. 
C) Historical process data. 
D) A project charter. 
A) A CTQ flow down. 
B) A stakeholder analysis. 
C) Historical process data. 
D) A project charter.

Question 2

Which of the following choices is a Japanese management philosophy used to increase time between failure or life of machinery.

Accepted Answer

A) Theory of Constraints (TO
C) . 
B) Total Productive Maintenance (TPM). 
C) Mean Time Between Failures (MTBF). 
D) (VO
C)  Voice of the Customer. 
A) Theory of Constraints (TO
C) . 
B) Total Productive Maintenance (TPM). 
C) Mean Time Between Failures (MTBF). 
D) (VO
C)  Voice of the Customer.

Question 3

The Ishikawa diagram determines the causes which affect output y = f (x). Which of the following is NOT explained by the equation y = f (x)?

Accepted Answer

A) The process sigma level. 
B) Causes for failures in the process. 
C) The inputs x which result in the output y. 
D) The combined effects of problems. 
A) The process sigma level. 
B) Causes for failures in the process. 
C) The inputs x which result in the output y. 
D) The combined effects of problems.

Question 4

The foundation of lean is stability and standardization. Stability would be demonstrated by which lean activity?

Accepted Answer

A) A3 thinking with structured sections. 
B) Kanban visual records, cards, or signals. 
C) Takt time to determine if a plant is "balanced". 
D) 5S - sort, straighten, shine, standardize, and sustain. 
A) A3 thinking with structured sections. 
B) Kanban visual records, cards, or signals. 
C) Takt time to determine if a plant is "balanced". 
D) 5S - sort, straighten, shine, standardize, and sustain.

Question 5

Which of the following is NOT a project management responsibility?

Accepted Answer

A) Constraint management on a project. 
B) Implementation techniques for a project. 
C) Provision of resources. 
D) Project planning. 
A) Constraint management on a project. 
B) Implementation techniques for a project. 
C) Provision of resources. 
D) Project planning.

Question 6

An improvement team is performing an analysis on patient wait times in a specialty clinic with multiple clinics using the same waiting area. Which type of queue is in place in this environment?

Accepted Answer

A) Single Server - Single Queue. 
B) Service facilities in a series. 
C) Several Servers - Several Queues. 
D) Several Parallel Servers - Single Queue. 
A) Single Server - Single Queue. 
B) Service facilities in a series. 
C) Several Servers - Several Queues. 
D) Several Parallel Servers - Single Queue.

Question 7

Quality at the source is a principle where quality is measured at every level of a process, not just the endpoint. Which of the following choices below would impact quality at the source?

Accepted Answer

A) Annual bonus percentages for employees. 
B) The retirement of an employee. 
C) Employees being aware of quality standards and quality benchmarks. 
D) Installation of replacement parts on the assembly line. 
A) Annual bonus percentages for employees. 
B) The retirement of an employee. 
C) Employees being aware of quality standards and quality benchmarks. 
D) Installation of replacement parts on the assembly line.

Question 8

Using tools to manage the outcome of organizational initiatives from conception to completion would be called which of the following?

Accepted Answer

A) Define activities of the DMAIC. 
B) Benchmarking activities. 
C) Analyze activities of the DMAIC. 
D) Project management. 
A) Define activities of the DMAIC. 
B) Benchmarking activities. 
C) Analyze activities of the DMAIC. 
D) Project management.

Question 9

In the lean environment what does a poka-yoke device prevent or prohibit?

Accepted Answer

A) Additional costs for hiring additional shifts. 
B) Employees from remaining idle between processes. 
C) Incorrect execution of a process step. 
D) Disagreement between employees. 
A) Additional costs for hiring additional shifts. 
B) Employees from remaining idle between processes. 
C) Incorrect execution of a process step. 
D) Disagreement between employees.

Question 10

Material signs (Kanban) were developed by Toyota and Taiichi Ohno during the late 1940s and early 1950s. Originally modeled after a grocery store, a Kanban reminds an employee to do what?

Accepted Answer

A) Ensure the workflow for the process continues. 
B) Ensure others are focusing on quality. 
C) Remember to take a break to reduce stress. 
D) Stock the shelves. 
A) Ensure the workflow for the process continues. 
B) Ensure others are focusing on quality. 
C) Remember to take a break to reduce stress. 
D) Stock the shelves.

Question 11

Scientific thinking and the scientific method are the basis for lean methodologies. What is the first step used in a scientific thinking process?

Accepted Answer

A) Analyzing the results of a test. 
B) Observing the results of a test. 
C) Trying an experiment. 
D) Developing a hypothesis. 
A) Analyzing the results of a test. 
B) Observing the results of a test. 
C) Trying an experiment. 
D) Developing a hypothesis.

Question 12

Lean practitioners wanting to enact empiricism into behavior would use what lean technique?

Accepted Answer

A) They would develop a "swim lane" diagram. 
B) They would use a kaizen blitz. 
C) They would deploy a "go and see" technique. 
D) They would form a rapid process improvement team. 
A) They would develop a "swim lane" diagram. 
B) They would use a kaizen blitz. 
C) They would deploy a "go and see" technique. 
D) They would form a rapid process improvement team.

Question 13

Which phase of the DMAIC model has core activities which include benchmarking and return on investment calculations?

Accepted Answer

A) The measure phase. 
B) The define phase. 
C) The control phase. 
D) The analyze phase. 
A) The measure phase. 
B) The define phase. 
C) The control phase. 
D) The analyze phase.

Question 14

Which of the following is NOT included in the steps of production process preparation 3P?

Accepted Answer

A) Developing the production cost analysis. 
B) Building, presenting, and selecting process prototypes. 
C) Diagraming flow from raw material to finished product. 
D) Defining the product or process design objectives. 
A) Developing the production cost analysis. 
B) Building, presenting, and selecting process prototypes. 
C) Diagraming flow from raw material to finished product. 
D) Defining the product or process design objectives.

Question 15

Product and service design techniques are refined using the voice of the customer. Which question below would be a question related to the VOC?

Accepted Answer

A) What types or products do we offer? 
B) What issues do you have within your organization? 
C) How many competitors do you have? 
D) What is a defect? 
A) What types or products do we offer? 
B) What issues do you have within your organization? 
C) How many competitors do you have? 
D) What is a defect?

Question 16

Multi-process handling occurs when one worker is performing more than one processing task with or without machines. What is the highest process risk in this type of environment?

Accepted Answer

A) Excessive wear and tear on the equipment. 
B) Employee burnout or loss of engagement 
C) The risk of ergonomic injury. 
D) The risk of increased variability in the output of the process. 
A) Excessive wear and tear on the equipment. 
B) Employee burnout or loss of engagement 
C) The risk of ergonomic injury. 
D) The risk of increased variability in the output of the process.

Question 17

A project manager has multiple lean projects she manages concurrently. Why would she employ a corrective action system?

Accepted Answer

A) To ensure implementation and establish that timelines are followed and sustainment is enacted. 
B) To ensure team members complete assigned team tasks. 
C) To ensure documentation for compliance purposes. 
D) To eliminate sustainment activities. 
A) To ensure implementation and establish that timelines are followed and sustainment is enacted. 
B) To ensure team members complete assigned team tasks. 
C) To ensure documentation for compliance purposes. 
D) To eliminate sustainment activities.

Question 18

Failure mode and effects analysis (FMEA) identifies potential product failures by scoring risks. Scores for each category are on a scale of 1 to 10 in terms of risk. Which score is considered a trigger for corrective action?

Accepted Answer

A) Any RPN value exceeding 80 requires a corrective action. 
B) Any RPN value exceeding 60 requires a corrective action. 
C) Any RPN value exceeding 40 requires a corrective action. 
D) Any RPN value exceeding 20 requires a corrective action. 
A) Any RPN value exceeding 80 requires a corrective action. 
B) Any RPN value exceeding 60 requires a corrective action. 
C) Any RPN value exceeding 40 requires a corrective action. 
D) Any RPN value exceeding 20 requires a corrective action.

Question 19

Organizing for improvement is best achieved by developing standardized work where the sequence and job elements are efficiently organized and monitored by an employee. When organizing lean improvement efforts, which tool best helps organize organizations for improvement?

Accepted Answer

A) Poka Yoke mistake proofing. 
B) A Kaizen blitz for rapidly creating objectives for improvement. 
C) The 5S method to control outcomes and make improvements. 
D) Kanban, which uses a system of signal cards showing a step in a process. 
A) Poka Yoke mistake proofing. 
B) A Kaizen blitz for rapidly creating objectives for improvement. 
C) The 5S method to control outcomes and make improvements. 
D) Kanban, which uses a system of signal cards showing a step in a process.

Question 20

Which phase of the PDCA cycle includes observing the effects of the change?

Accepted Answer

A) The check step of PDCA. 
B) The plan step of PDCA. 
C) The do step of PDCA. 
D) The act step of PDCA. 
A) The check step of PDCA. 
B) The plan step of PDCA. 
C) The do step of PDCA. 
D) The act step of PDCA.

Which of the following choices would an organization use under the define phase to develop metrics for processes?

Which of the following choices is a Japanese management philosophy used to increase time between failure or life of machinery.

The Ishikawa diagram determines the causes which affect output y = f (x). Which of the following is NOT explained by the equation y = f (x)?

The foundation of lean is stability and standardization. Stability would be demonstrated by which lean activity?

Which of the following is NOT a project management responsibility?

An improvement team is performing an analysis on patient wait times in a specialty clinic with multiple clinics using the same waiting area. Which type of queue is in place in this environment?

Quality at the source is a principle where quality is measured at every level of a process, not just the endpoint. Which of the following choices below would impact quality at the source?

Using tools to manage the outcome of organizational initiatives from conception to completion would be called which of the following?

In the lean environment what does a poka-yoke device prevent or prohibit?

Material signs (Kanban) were developed by Toyota and Taiichi Ohno during the late 1940s and early 1950s. Originally modeled after a grocery store, a Kanban reminds an employee to do what?

Scientific thinking and the scientific method are the basis for lean methodologies. What is the first step used in a scientific thinking process?

Lean practitioners wanting to enact empiricism into behavior would use what lean technique?

Which phase of the DMAIC model has core activities which include benchmarking and return on investment calculations?

Which of the following is NOT included in the steps of production process preparation 3P?

Product and service design techniques are refined using the voice of the customer. Which question below would be a question related to the VOC?

Multi-process handling occurs when one worker is performing more than one processing task with or without machines. What is the highest process risk in this type of environment?

A project manager has multiple lean projects she manages concurrently. Why would she employ a corrective action system?

Failure mode and effects analysis (FMEA) identifies potential product failures by scoring risks. Scores for each category are on a scale of 1 to 10 in terms of risk. Which score is considered a trigger for corrective action?

Organizing for improvement is best achieved by developing standardized work where the sequence and job elements are efficiently organized and monitored by an employee. When organizing lean improvement efforts, which tool best helps organize organizations for improvement?

Which phase of the PDCA cycle includes observing the effects of the change?

Business Results

Cultural Enablers

Enterprise Culture

Filters

Exam 2: Continuous Improvement

Which of the following choices would an organization use under the define phase to develop metrics for processes?

Which of the following choices is a Japanese management philosophy used to increase time between failure or life of machinery.

The Ishikawa diagram determines the causes which affect output y = f (x). Which of the following is NOT explained by the equation y = f (x)?

The foundation of lean is stability and standardization. Stability would be demonstrated by which lean activity?

Which of the following is NOT a project management responsibility?

An improvement team is performing an analysis on patient wait times in a specialty clinic with multiple clinics using the same waiting area. Which type of queue is in place in this environment?

Quality at the source is a principle where quality is measured at every level of a process, not just the endpoint. Which of the following choices below would impact quality at the source?

Using tools to manage the outcome of organizational initiatives from conception to completion would be called which of the following?

In the lean environment what does a poka-yoke device prevent or prohibit?

Material signs (Kanban) were developed by Toyota and Taiichi Ohno during the late 1940s and early 1950s. Originally modeled after a grocery store, a Kanban reminds an employee to do what?

Scientific thinking and the scientific method are the basis for lean methodologies. What is the first step used in a scientific thinking process?

Lean practitioners wanting to enact empiricism into behavior would use what lean technique?

Which phase of the DMAIC model has core activities which include benchmarking and return on investment calculations?

Which of the following is NOT included in the steps of production process preparation 3P?

Product and service design techniques are refined using the voice of the customer. Which question below would be a question related to the VOC?

Multi-process handling occurs when one worker is performing more than one processing task with or without machines. What is the highest process risk in this type of environment?

A project manager has multiple lean projects she manages concurrently. Why would she employ a corrective action system?

Failure mode and effects analysis (FMEA) identifies potential product failures by scoring risks. Scores for each category are on a scale of 1 to 10 in terms of risk. Which score is considered a trigger for corrective action?

Organizing for improvement is best achieved by developing standardized work where the sequence and job elements are efficiently organized and monitored by an employee. When organizing lean improvement efforts, which tool best helps organize organizations for improvement?

Which phase of the PDCA cycle includes observing the effects of the change?

Business Results

Cultural Enablers

Enterprise Culture

Filters