Exam 1: Communicating for Professional Success

If Taylor writes an email to her supervisor, she is participating in downward communication.

Which of the following is an example of a formal professional network?

A person who upholds his or her commitments and adheres to a strong moral and ethical code is said to demonstrate

Genes play no role in our ability to communicate.

The context of a message is limited to what is happening in the physical environment.

When Carla asks questions at the end of her job interview to get a better sense of the workplace culture, she is using communication to fill her ________ needs.

At the end of a long sales call, Demi's boss shakes her hand to express his approval of how she handled the customer's questions. This is an example of ________ communication.

Chloe is respected at her office because she always takes responsibility for her actions, even when she makes mistakes. In other words, Chloe demonstrates

Cognitive complexity can be described as the ability to

Ethical beliefs vary from one culture to another.

Define cognitive complexity. Then describe a business scenario in which cognitive complexity could alter the way a person responds to a verbal or nonverbal message.

With the help of an example, explain the difference between the content and relational dimensions of a message.

Corbin asks his boss, Sami, for a raise. Sami acknowledges that Corbin deserves a raise but declines because the company has just undergone budget cuts. Sami's response to Corbin's request was affected by the ________ of the message.

One reason we communicate is to strengthen our bond with people close to us or, in other words, to serve our ________ needs.

Communicators cultivate credibility by establishing their point of view and never wavering, even in the face of controversy or pushback from the audience.

When Donovan is with his friends, he uses slang and other informal language. While at work, he uses more professional, formal language. In this sense, Donovan is using language to meet his ________ needs.

Which of the following statements would be considered metacommunication?

Which of the following types of writing would most likely be considered formal communication?

Rafael, an assistant urban planner, consults with many stakeholders about a proposed development project in the downtown area. This communication is driven by his ________ needs.

Mia wants to reach out to a respected industry expert for advice on how to advance in her career. First, she must decide whether to email, call, or send a handwritten letter. Mia is selecting a ________ for her message.