Question 1

Scholars have coined the phrase "post-trust era" to characterize the contemporary business environment because

Accepted Answer

A)  public attitudes regarding big business have become deeply skeptical. 
B)  the government has intervened to break up corporate monopolies. 
C)  political leaders have fostered distrust of journalists and the press. 
D)  the theory of post-modernism has weakened belief in objective truths. 
E)  public trust of corporations is at an all-time high. 
A)  public attitudes regarding big business have become deeply skeptical. 
B)  the government has intervened to break up corporate monopolies. 
C)  political leaders have fostered distrust of journalists and the press. 
D)  the theory of post-modernism has weakened belief in objective truths. 
E)  public trust of corporations is at an all-time high.

Question 2

Calling your client to schedule a lunch meeting is an example of using communication to meet your identity needs.

Accepted Answer

A) True 
 B)False

Question 3

Communication can most usefully be understood as a(n)

Accepted Answer

A)  innate human ability. 
B)  art form for which a chosen few possess raw talent. 
C)  skill acquired gradually through practice. 
D)  blunt tool that will always fail to accomplish its goal. 
E)  task that can be accomplished only in written rather than verbal form. 
A)  innate human ability. 
B)  art form for which a chosen few possess raw talent. 
C)  skill acquired gradually through practice. 
D)  blunt tool that will always fail to accomplish its goal. 
E)  task that can be accomplished only in written rather than verbal form.

Question 4

Effective networkers can be characterized as "takers": they always look for an opportunity to take control of a situation and gain positive attention.

Accepted Answer

A) True 
 B)False

Question 5

The most effective communicators have settled on a single communication strategy that works in almost all situations.

Accepted Answer

A) True 
 B)False

Question 6

Feedback can be verbal, nonverbal, or both.

Accepted Answer

A) True 
 B)False

Question 7

The dimension of communication that consists of the literal information being expressed is called the ________ dimension.

Accepted Answer

A)  relational 
B)  content 
C)  meta 
D)  symbolic 
E)  cognitive 
A)  relational 
B)  content 
C)  meta 
D)  symbolic 
E)  cognitive

Question 8

List the factors that determine a communicator's credibility, then choose one of those factors and give an example from your life in which you or someone else demonstrated or failed to demonstrate the behaviors it entails.

Accepted Answer

Student examples will vary, but should i

Question 9

Kazuo works in the billing department of a medical facility. Because he often deals with sensitive information and people who are unwell, Kazuo makes sure he uses gentle language and does not discuss personal information unless absolutely necessary. In this sense, Kazuo wants to make sure that his communication is

Accepted Answer

A)  horizontal. 
B)  effective. 
C)  accountable. 
D)  appropriate. 
E)  nonverbal. 
A)  horizontal. 
B)  effective. 
C)  accountable. 
D)  appropriate. 
E)  nonverbal.

Question 10

Which of the following is an example of verbal communication?

Accepted Answer

A)  David nods his head to indicate that he would like a slice of pizza. 
B)  Edna smiles to show her employee that she is pleased with how the client meeting went. 
C)  Bernice writes an email to the office manager to request new chairs. 
D)  Samuel looks his interviewer in the eye to project confidence and reliability. 
E)  Sharice wears a suit to a formal business dinner to appear professional. 
A)  David nods his head to indicate that he would like a slice of pizza. 
B)  Edna smiles to show her employee that she is pleased with how the client meeting went. 
C)  Bernice writes an email to the office manager to request new chairs. 
D)  Samuel looks his interviewer in the eye to project confidence and reliability. 
E)  Sharice wears a suit to a formal business dinner to appear professional.

Question 11

Nonverbal communication is sometimes called body language.

Accepted Answer

A) True 
 B)False

Question 12

Explain the difference between formal and informal professional networks, and give an example of each.

Accepted Answer

Student examples will vary, but should i

Question 13

Only verbal messages can metacommunicate.

Accepted Answer

A) True 
 B)False

Question 14

The phrase "it's not what you know, but who you know" underscores the importance of ________ for achieving professional success.

Accepted Answer

A)  marketing 
B)  networking 
C)  listening 
D)  integrity 
E)  education 
A)  marketing 
B)  networking 
C)  listening 
D)  integrity 
E)  education

Question 15

Describe a business scenario in which cultural differences could make it difficult to determine whether a verbal or nonverbal message is appropriate.

Accepted Answer

Student examples may vary, but should in

Question 16

Competent communicators will speak differently to different audiences depending on their experiences, cultural backgrounds, level of interest, and other factors.

Accepted Answer

A) True 
 B)False

Question 17

In an active conversation, one person plays the role of the sender and one person plays the role of the receiver.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is the best definition of a message?

Accepted Answer

A)  the abstract idea behind any written or spoken language 
B)  the observable effects of any action 
C)  verbal and/or nonverbal behaviors to which people give meaning 
D)  language that has been written, printed, or otherwise recorded 
E)  psychological impulses that compel us to action 
A)  the abstract idea behind any written or spoken language 
B)  the observable effects of any action 
C)  verbal and/or nonverbal behaviors to which people give meaning 
D)  language that has been written, printed, or otherwise recorded 
E)  psychological impulses that compel us to action

Question 19

Using a business scenario, explain the roles played by the sender and the receiver of a message in the communication process.

Accepted Answer

Student examples will vary, but should i

Question 20

Communication researchers have found that engaging in active listening makes a person's brain

Accepted Answer

A)  more scattered and distracted. 
B)  less receptive to sensory stimuli. 
C)  mimic the speaker's brain activity. 
D)  more relaxed and tranquil. 
E)  fixated on its own internal thoughts. 
A)  more scattered and distracted. 
B)  less receptive to sensory stimuli. 
C)  mimic the speaker's brain activity. 
D)  more relaxed and tranquil. 
E)  fixated on its own internal thoughts.

Scholars have coined the phrase "post-trust era" to characterize the contemporary business environment because

Calling your client to schedule a lunch meeting is an example of using communication to meet your identity needs.

Communication can most usefully be understood as a(n)

Effective networkers can be characterized as "takers": they always look for an opportunity to take control of a situation and gain positive attention.

The most effective communicators have settled on a single communication strategy that works in almost all situations.

Feedback can be verbal, nonverbal, or both.

The dimension of communication that consists of the literal information being expressed is called the ________ dimension.

List the factors that determine a communicator's credibility, then choose one of those factors and give an example from your life in which you or someone else demonstrated or failed to demonstrate the behaviors it entails.

Which of the following is an example of verbal communication?

Nonverbal communication is sometimes called body language.

Explain the difference between formal and informal professional networks, and give an example of each.

Only verbal messages can metacommunicate.

The phrase "it's not what you know, but who you know" underscores the importance of ________ for achieving professional success.

Describe a business scenario in which cultural differences could make it difficult to determine whether a verbal or nonverbal message is appropriate.

Competent communicators will speak differently to different audiences depending on their experiences, cultural backgrounds, level of interest, and other factors.

In an active conversation, one person plays the role of the sender and one person plays the role of the receiver.

Which of the following is the best definition of a message?

Using a business scenario, explain the roles played by the sender and the receiver of a message in the communication process.

Communication researchers have found that engaging in active listening makes a person's brain

Culture, Diversity, and Global Engagement

Verbal and Nonverbal Messages

Listening and Learning

Perspective Taking

Effective Team Communication

Effective Meetings

Career Communication

Interviewing Successfully

Writing Across Media

Major Goals for Presentations

Planning and Crafting Presentations

Finding Support for Your Presentation Goals

Rehearsing and Delivering Successful Presentations

Grammar and Spelling

Filters

Exam 1: Communicating for Professional Success

Scholars have coined the phrase "post-trust era" to characterize the contemporary business environment because

Calling your client to schedule a lunch meeting is an example of using communication to meet your identity needs.

Communication can most usefully be understood as a(n)

Effective networkers can be characterized as "takers": they always look for an opportunity to take control of a situation and gain positive attention.

The most effective communicators have settled on a single communication strategy that works in almost all situations.

Feedback can be verbal, nonverbal, or both.

The dimension of communication that consists of the literal information being expressed is called the ________ dimension.

List the factors that determine a communicator's credibility, then choose one of those factors and give an example from your life in which you or someone else demonstrated or failed to demonstrate the behaviors it entails.

Which of the following is an example of verbal communication?

Nonverbal communication is sometimes called body language.

Explain the difference between formal and informal professional networks, and give an example of each.

Only verbal messages can metacommunicate.

The phrase "it's not what you know, but who you know" underscores the importance of ________ for achieving professional success.

Describe a business scenario in which cultural differences could make it difficult to determine whether a verbal or nonverbal message is appropriate.

Competent communicators will speak differently to different audiences depending on their experiences, cultural backgrounds, level of interest, and other factors.

In an active conversation, one person plays the role of the sender and one person plays the role of the receiver.

Which of the following is the best definition of a message?

Using a business scenario, explain the roles played by the sender and the receiver of a message in the communication process.

Communication researchers have found that engaging in active listening makes a person's brain

Culture, Diversity, and Global Engagement

Verbal and Nonverbal Messages

Listening and Learning

Perspective Taking

Effective Team Communication

Effective Meetings

Career Communication

Interviewing Successfully

Writing Across Media

Major Goals for Presentations

Planning and Crafting Presentations

Finding Support for Your Presentation Goals

Rehearsing and Delivering Successful Presentations

Grammar and Spelling

Filters