Question 1

Production scheduling is identifying the steps required in a manufacturing process, the time required to complete each step, and the sequence of the steps.

Accepted Answer

A) True 
 B)False  True

Question 2

Match each item with the correct statement below.
-TQM principle that links product users to product improvements.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles I

Question 3

What laws are used to identify where specific types of businesses can locate?

Accepted Answer

A)  Environmental regulations 
B)  Zoning laws 
C)  Tax laws 
D)  Resource restrictions 
A)  Environmental regulations 
B)  Zoning laws 
C)  Tax laws 
D)  Resource restrictions B

Question 4

Increasing the number of buses after a Saturday home football game is an example of

Accepted Answer

A)  matching supply and demand 
B)  increasing production 
C)  maintaining quality to meet customer needs 
D)  a poor business decision 
A)  matching supply and demand 
B)  increasing production 
C)  maintaining quality to meet customer needs 
D)  a poor business decision

Question 5

Manufacturing is a special form of

Accepted Answer

A)  marketing 
B)  research 
C)  service creation 
D)  production 
A)  marketing 
B)  research 
C)  service creation 
D)  production

Question 6

A major change in assembly-line operations today is that workers are more specialized rather than being trained to perform many activities.

Accepted Answer

A) True 
 B)False

Question 7

The ability of employees to convey trust and confidence to customers is a measure of service quality known as

Accepted Answer

A)  reliability 
B)  availability 
C)  assurance 
D)  empathy 
A)  reliability 
B)  availability 
C)  assurance 
D)  empathy

Question 8

Companies that process raw materials such as iron ore and crude oil to make them more usable are involved in mass production.

Accepted Answer

A) True 
 B)False

Question 9

The national award created by Congress to encourage American companies to improve quality is known as the

Accepted Answer

A)  W.Edwards Deming Award 
B)  Congressional Medal of Honor Award 
C)  Free Enterprise Award 
D)  Malcolm Baldrige National Quality Award 
A)  W.Edwards Deming Award 
B)  Congressional Medal of Honor Award 
C)  Free Enterprise Award 
D)  Malcolm Baldrige National Quality Award

Question 10

Ideas for new products can come from

Accepted Answer

A)  customers 
B)  salespeople 
C)  researchers 
D)  all of the responses 
A)  customers 
B)  salespeople 
C)  researchers 
D)  all of the responses

Question 11

Match each item with the correct statement below.
-Using short production runs to make predetermined quantities of products.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 12

Match each item with the correct statement below.
-Process of producing large numbers of identical products.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 13

Franchised service businesses allow a service to

Accepted Answer

A)  be provided in a variety of locations 
B)  maintain a consistent image 
C)  maintain a consistent level of quality 
D)  all of the responses 
A)  be provided in a variety of locations 
B)  maintain a consistent image 
C)  maintain a consistent level of quality 
D)  all of the responses

Question 14

Service businesses are the fastest-growing segment of our society.

Accepted Answer

A) True 
 B)False

Question 15

Trading in the stock market using the Internet is an example of service

Accepted Answer

A)  form 
B)  availability 
C)  quality 
D)  timing 
A)  form 
B)  availability 
C)  quality 
D)  timing

Question 16

Which step is not part of product design?

Accepted Answer

A)  Building and testing models of the product 
B)  Conducting product research 
C)  Determining resources necessary to produce large quantities of the product 
D)  Determining production costs and comparing them to the product's price 
A)  Building and testing models of the product 
B)  Conducting product research 
C)  Determining resources necessary to produce large quantities of the product 
D)  Determining production costs and comparing them to the product's price

Question 17

A manufacturing business often tries to locate as close as possible to the customers being served.

Accepted Answer

A) True 
 B)False

Question 18

The first step in product development is designing a new or improved product.

Accepted Answer

A) True 
 B)False

Question 19

Determining the types of jobs that are required for each part of the production process and the number of people needed for each job is

Accepted Answer

A)  inventory management 
B)  human resources planning 
C)  production scheduling 
D)  none of the responses 
A)  inventory management 
B)  human resources planning 
C)  production scheduling 
D)  none of the responses

Question 20

Spending large amounts of money on new product research leads to successful new products.

Accepted Answer

A) True 
 B)False

Exam 19: Managing Production and Operations

Production scheduling is identifying the steps required in a manufacturing process, the time required to complete each step, and the sequence of the steps.

Match each item with the correct statement below. -TQM principle that links product users to product improvements.

What laws are used to identify where specific types of businesses can locate?

Increasing the number of buses after a Saturday home football game is an example of

Manufacturing is a special form of

A major change in assembly-line operations today is that workers are more specialized rather than being trained to perform many activities.

The ability of employees to convey trust and confidence to customers is a measure of service quality known as

Companies that process raw materials such as iron ore and crude oil to make them more usable are involved in mass production.

The national award created by Congress to encourage American companies to improve quality is known as the

Ideas for new products can come from

Match each item with the correct statement below. -Using short production runs to make predetermined quantities of products.

Match each item with the correct statement below. -Process of producing large numbers of identical products.

Franchised service businesses allow a service to

Service businesses are the fastest-growing segment of our society.

Trading in the stock market using the Internet is an example of service

Which step is not part of product design?

A manufacturing business often tries to locate as close as possible to the customers being served.

The first step in product development is designing a new or improved product.

Determining the types of jobs that are required for each part of the production process and the number of people needed for each job is

Spending large amounts of money on new product research leads to successful new products.

Managers and Managing

Management, Supervision, and Decision Making

The Manager As Leader

Planning and Organizing

Staffing, Leading, and Controlling

Characteristics of Business

Social and Ethical Environment of Business

Economic Environment of Business

International Environment of Business

Managing the Form of Business Ownership

Legal Aspects of Business

Technology and Information Management

Organizational Communications

Data Analysis and Decision Making

Business Financial Records

Financing a Business

Financial Services

Credit and Insurance

Nature and Scope of Marketing

Product Development and Distribution

Pricing and Promotion

Managing Human Resources

Rewarding and Developing Employees

Developing an Effective Organization

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