Question 1

Salespeople should be careful to avoid asking customers about their likes and dislikes.

Accepted Answer

A) True 
 B)False

Question 2

Manufacturing is a special form of production in which raw and semifinished materials are processed, assembled, or converted into finished products.

Accepted Answer

A) True 
 B)False

Question 3

The world's leading service economy is

Accepted Answer

A)  India 
B)  Japan 
C)  China 
D)  the United States 
A)  India 
B)  Japan 
C)  China 
D)  the United States

Question 4

Pure research studies existing product problems or possible design improvements for current products.

Accepted Answer

A) True 
 B)False

Question 5

Match each item with the correct statement below.
-Designing and building a unique product for a specific purchaser.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 6

Services are activities of value that result in the ownership of a tangible product.

Accepted Answer

A) True 
 B)False

Question 7

Match each item with the correct statement below.
-Identifying the steps, time to complete each step, and step sequence in a manufacturing process.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 8

The quality management ideas of W.Edwards Deming have improved the competitiveness of U.S.businesses.

Accepted Answer

A) True 
 B)False

Question 9

The use of an assembly line is an example of

Accepted Answer

A)  custom manufacturing 
B)  mass production 
C)  continuous processing 
D)  intermittent manufacturing 
A)  custom manufacturing 
B)  mass production 
C)  continuous processing 
D)  intermittent manufacturing

Question 10

The two types of product research are

Accepted Answer

A)  marketing and motivational 
B)  pure and speculative 
C)  pure and applied 
D)  manufacturing and marketing 
A)  marketing and motivational 
B)  pure and speculative 
C)  pure and applied 
D)  manufacturing and marketing

Question 11

Match each item with the correct statement below.
-Caring and attention a business gives to its customers.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 12

Two important factors to consider in developing a factory layout are efficiency and safety.

Accepted Answer

A) True 
 B)False

Question 13

Businesses are constantly trying to find better ways to please customers.

Accepted Answer

A) True 
 B)False

Question 14

Product development includes which of the following?

Accepted Answer

A)  Creating new products 
B)  Changing old products 
C)  Making improvements to existing products 
D)  All of the responses 
A)  Creating new products 
B)  Changing old products 
C)  Making improvements to existing products 
D)  All of the responses

Question 15

Computer-integrated manufacturing is used to

Accepted Answer

A)  manage new product research 
B)  design and test products 
C)  design and manage all manufacturing systems 
D)  coordinate marketing activities 
A)  manage new product research 
B)  design and test products 
C)  design and manage all manufacturing systems 
D)  coordinate marketing activities

Question 16

People who purchase services are also purchasing the availability and skill of the person performing the service.

Accepted Answer

A) True 
 B)False

Question 17

Match each item with the correct statement below.
-Product research on existing product problems or design improvements.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 18

Buildings, bridges, and computer software are produced by what type of manufacturing?

Accepted Answer

A)  Custom manufacturing 
B)  Mass production 
C)  Continuous processing 
D)  Intermittent processing 
A)  Custom manufacturing 
B)  Mass production 
C)  Continuous processing 
D)  Intermittent processing

Question 19

Match each item with the correct statement below.
-Product research done without a specific product in mind.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 20

Applied research is research done without a specific product in mind.

Accepted Answer

A) True 
 B)False

Exam 19: Managing Production and Operations

Salespeople should be careful to avoid asking customers about their likes and dislikes.

Manufacturing is a special form of production in which raw and semifinished materials are processed, assembled, or converted into finished products.

The world's leading service economy is

Pure research studies existing product problems or possible design improvements for current products.

Match each item with the correct statement below. -Designing and building a unique product for a specific purchaser.

Services are activities of value that result in the ownership of a tangible product.

Match each item with the correct statement below. -Identifying the steps, time to complete each step, and step sequence in a manufacturing process.

The quality management ideas of W.Edwards Deming have improved the competitiveness of U.S.businesses.

The use of an assembly line is an example of

The two types of product research are

Match each item with the correct statement below. -Caring and attention a business gives to its customers.

Two important factors to consider in developing a factory layout are efficiency and safety.

Businesses are constantly trying to find better ways to please customers.

Product development includes which of the following?

Computer-integrated manufacturing is used to

People who purchase services are also purchasing the availability and skill of the person performing the service.

Match each item with the correct statement below. -Product research on existing product problems or design improvements.

Buildings, bridges, and computer software are produced by what type of manufacturing?

Match each item with the correct statement below. -Product research done without a specific product in mind.

Applied research is research done without a specific product in mind.

Managers and Managing

Management, Supervision, and Decision Making

The Manager As Leader

Planning and Organizing

Staffing, Leading, and Controlling

Characteristics of Business

Social and Ethical Environment of Business

Economic Environment of Business

International Environment of Business

Managing the Form of Business Ownership

Legal Aspects of Business

Technology and Information Management

Organizational Communications

Data Analysis and Decision Making

Business Financial Records

Financing a Business

Financial Services

Credit and Insurance

Nature and Scope of Marketing

Product Development and Distribution

Pricing and Promotion

Managing Human Resources

Rewarding and Developing Employees

Developing an Effective Organization

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