Question 1

A company's customers are a very good source of new product ideas.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a characteristic of a service?

Accepted Answer

A)  It is intangible. 
B)  It cannot be separated from the person or business supplying it. 
C)  It cannot be stored until needed. 
D)  It has consistent quality no matter who delivers it. 
A)  It is intangible. 
B)  It cannot be separated from the person or business supplying it. 
C)  It cannot be stored until needed. 
D)  It has consistent quality no matter who delivers it.

Question 3

A computer application known as CAD is used to

Accepted Answer

A)  manage new product research 
B)  design and test products 
C)  design and manage all manufacturing systems 
D)  coordinate marketing activities 
A)  manage new product research 
B)  design and test products 
C)  design and manage all manufacturing systems 
D)  coordinate marketing activities

Question 4

A consumer panel consists of people who have bought or are likely to buy a company's products and who offer opinions about a product or service.

Accepted Answer

A) True 
 B)False

Question 5

All of the major units in a business-including production, finance, human resources, and marketing-should be involved in planning a new product.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an important labor supply factor when determining where to locate a manufacturing company?

Accepted Answer

A)  Supply of workers 
B)  Cost of labor 
C)  Training needed and available 
D)  All of the responses 
A)  Supply of workers 
B)  Cost of labor 
C)  Training needed and available 
D)  All of the responses

Question 7

Match each item with the correct statement below.
-Appearance of facilities, equipment, personnel, and promotional material.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 8

Match each item with the correct statement below.
-TQM principle that focuses on continuous improvements by measuring repeatable processes.

Accepted Answer

A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles 
A) applied research 
B) continuous processing 
C) custom manufacturing 
D) Empathy 
E) human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 9

For quality management to succeed, the company must believe that

Accepted Answer

A)  all employees are responsible for quality 
B)  no defects are acceptable 
C)  both a and b 
D)  none of the above 
A)  all employees are responsible for quality 
B)  no defects are acceptable 
C)  both a and b 
D)  none of the above

Question 10

A custom manufacturer works with a customer to develop a unique product.

Accepted Answer

A) True 
 B)False

A company's customers are a very good source of new product ideas.

Which of the following is not a characteristic of a service?

A computer application known as CAD is used to

A consumer panel consists of people who have bought or are likely to buy a company's products and who offer opinions about a product or service.

All of the major units in a business-including production, finance, human resources, and marketing-should be involved in planning a new product.

Which of the following is an important labor supply factor when determining where to locate a manufacturing company?

Match each item with the correct statement below. -Appearance of facilities, equipment, personnel, and promotional material.

Match each item with the correct statement below. -TQM principle that focuses on continuous improvements by measuring repeatable processes.

For quality management to succeed, the company must believe that

A custom manufacturer works with a customer to develop a unique product.

Managers and Managing

Management, Supervision, and Decision Making

The Manager As Leader

Planning and Organizing

Staffing, Leading, and Controlling

Characteristics of Business

Social and Ethical Environment of Business

Economic Environment of Business

International Environment of Business

Managing the Form of Business Ownership

Legal Aspects of Business

Technology and Information Management

Organizational Communications

Data Analysis and Decision Making

Business Financial Records

Financing a Business

Financial Services

Credit and Insurance

Nature and Scope of Marketing

Product Development and Distribution

Pricing and Promotion

Managing Human Resources

Rewarding and Developing Employees

Developing an Effective Organization

Filters

Exam 19: Managing Production and Operations

A company's customers are a very good source of new product ideas.

Which of the following is not a characteristic of a service?

A computer application known as CAD is used to

A consumer panel consists of people who have bought or are likely to buy a company's products and who offer opinions about a product or service.

All of the major units in a business-including production, finance, human resources, and marketing-should be involved in planning a new product.

Which of the following is an important labor supply factor when determining where to locate a manufacturing company?

Match each item with the correct statement below. -Appearance of facilities, equipment, personnel, and promotional material.

Match each item with the correct statement below. -TQM principle that focuses on continuous improvements by measuring repeatable processes.

For quality management to succeed, the company must believe that

A custom manufacturer works with a customer to develop a unique product.

Managers and Managing

Management, Supervision, and Decision Making

The Manager As Leader

Planning and Organizing

Staffing, Leading, and Controlling

Characteristics of Business

Social and Ethical Environment of Business

Economic Environment of Business

International Environment of Business

Managing the Form of Business Ownership

Legal Aspects of Business

Technology and Information Management

Organizational Communications

Data Analysis and Decision Making

Business Financial Records

Financing a Business

Financial Services

Credit and Insurance

Nature and Scope of Marketing

Product Development and Distribution

Pricing and Promotion

Managing Human Resources

Rewarding and Developing Employees

Developing an Effective Organization

Filters