Question 1

Planning for a business should be based exclusively on past experience.

Accepted Answer

A) True 
 B)False  False

Question 2

An effective way to test one or more solutions is to

Accepted Answer

A)  ask employees to identify the problem 
B)  choose the least expensive solution 
C)  conduct an experiment 
D)  wait to see if the problem disappears 
A)  ask employees to identify the problem 
B)  choose the least expensive solution 
C)  conduct an experiment 
D)  wait to see if the problem disappears C

Question 3

The first step in effective problem solving is to identify the symptoms.

Accepted Answer

A) True 
 B)False  False

Question 4

Effective managers demonstrate commitment to the continued success of the organization.

Accepted Answer

A) True 
 B)False

Question 5

Matching
-A common set of activities that make up an important part of a manager's job.

Accepted Answer

A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules 
A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 6

Supervisors can complete informal evaluations of employee performance but should not be responsible for formal evaluations.

Accepted Answer

A) True 
 B)False

Question 7

Matching
-The process of making sure work meets acceptable standards.

Accepted Answer

A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules 
A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 8

Helping employees determine how to use their time effectively is a component of time management for supervisors.

Accepted Answer

A) True 
 B)False

Question 9

Successful managers are

Accepted Answer

A)  communicators 
B)  decision makers 
C)  relationship builders 
D)  all of the responses 
A)  communicators 
B)  decision makers 
C)  relationship builders 
D)  all of the responses

Question 10

In which role are managers acting when they represent their organization and maintain effective relationships with others?

Accepted Answer

A)  relationship builders 
B)  communicators 
C)  middle managers 
D)  decision makers 
A)  relationship builders 
B)  communicators 
C)  middle managers 
D)  decision makers

Question 11

Which of the following is an example of an organizing activity?

Accepted Answer

A)  monitoring employees' work 
B)  dividing employees into work teams 
C)  creating an operating budget 
D)  enrolling in management courses 
A)  monitoring employees' work 
B)  dividing employees into work teams 
C)  creating an operating budget 
D)  enrolling in management courses

Question 12

The final step in the problem-solving process is to

Accepted Answer

A)  analyze the solutions 
B)  evaluate the decision 
C)  identify the problem 
D)  select the best solution 
A)  analyze the solutions 
B)  evaluate the decision 
C)  identify the problem 
D)  select the best solution

Question 13

Although they were once common, formal training programs for supervisors are rare.

Accepted Answer

A) True 
 B)False

Question 14

Talking with and observing the work of experienced supervisors is a way to improve management skills.

Accepted Answer

A) True 
 B)False

Question 15

Moving from the role of coworker to the role of boss is an easy change

Accepted Answer

A) True 
 B)False

Question 16

The most important resource available to managers is the company's employees.

Accepted Answer

A) True 
 B)False

Question 17

The effectiveness of a supervisor's job is determined by three factors: the quality of employees' work, the employees' job satisfaction level, and the efficient use of resources.

Accepted Answer

A) True 
 B)False

Question 18

Listening is an important communication skill for supervisors.

Accepted Answer

A) True 
 B)False

Question 19

Matching
-Managing work schedules to achieve maximum productivity.

Accepted Answer

A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules 
A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 20

Effective managers

Accepted Answer

A)  should never have a need to consult with their employees or other managers 
B)  usually act in their own self-interests rather than those of their employees 
C)  always put employee needs ahead of the goals and work processes of the organization 
D)  take responsibility for developing and implementing plans to achieve organizational goals 
A)  should never have a need to consult with their employees or other managers 
B)  usually act in their own self-interests rather than those of their employees 
C)  always put employee needs ahead of the goals and work processes of the organization 
D)  take responsibility for developing and implementing plans to achieve organizational goals

Exam 2: Management, Supervision, and Decision Making

Planning for a business should be based exclusively on past experience.

An effective way to test one or more solutions is to

The first step in effective problem solving is to identify the symptoms.

Effective managers demonstrate commitment to the continued success of the organization.

Matching -A common set of activities that make up an important part of a manager's job.

Supervisors can complete informal evaluations of employee performance but should not be responsible for formal evaluations.

Matching -The process of making sure work meets acceptable standards.

Helping employees determine how to use their time effectively is a component of time management for supervisors.

Successful managers are

In which role are managers acting when they represent their organization and maintain effective relationships with others?

Which of the following is an example of an organizing activity?

The final step in the problem-solving process is to

Although they were once common, formal training programs for supervisors are rare.

Talking with and observing the work of experienced supervisors is a way to improve management skills.

Moving from the role of coworker to the role of boss is an easy change

The most important resource available to managers is the company's employees.

The effectiveness of a supervisor's job is determined by three factors: the quality of employees' work, the employees' job satisfaction level, and the efficient use of resources.

Listening is an important communication skill for supervisors.

Matching -Managing work schedules to achieve maximum productivity.

Effective managers

Managers and Managing

The Manager As Leader

Planning and Organizing

Staffing, Leading, and Controlling

Characteristics of Business

Social and Ethical Environment of Business

Economic Environment of Business

International Environment of Business

Managing the Form of Business Ownership

Legal Aspects of Business

Technology and Information Management

Organizational Communications

Data Analysis and Decision Making

Business Financial Records

Financing a Business

Financial Services

Credit and Insurance

Managing Production and Operations

Nature and Scope of Marketing

Product Development and Distribution

Pricing and Promotion

Managing Human Resources

Rewarding and Developing Employees

Developing an Effective Organization

Filters