Question 1

Matching
-A procedure that evaluates the work and accomplishment of an employee and provides feedback on performance.

Accepted Answer

A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules 
A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 2

Decisions about the daily operations of a specific unit in a business are the responsibility of

Accepted Answer

A)  top level of management 
B)  middle management 
C)  supervisors 
D)  employees 
A)  top level of management 
B)  middle management 
C)  supervisors 
D)  employees

Question 3

When deciding how to get work accomplished, the first step for managers is to develop a budget.

Accepted Answer

A) True 
 B)False

Question 4

An experienced manager who meets regularly with a new manager to provide feedback and advice is called a

Accepted Answer

A)  work coach 
B)  middle manager 
C)  supervisor 
D)  team leader 
A)  work coach 
B)  middle manager 
C)  supervisor 
D)  team leader

Question 5

Management scientists have studied successful managers to determine what makes them different from those who were not successful.

Accepted Answer

A) True 
 B)False

Question 6

Once a problem has been identified, a manager should

Accepted Answer

A)  solve it 
B)  gather relevant information 
C)  make a decision 
D)  analyze the problem 
A)  solve it 
B)  gather relevant information 
C)  make a decision 
D)  analyze the problem

Question 7

Matching
-A sign or indication of something that appears to be the problem.

Accepted Answer

A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules 
A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 8

Which of the following is not one of the common responsibilities of supervisors?

Accepted Answer

A)  Communicate goals and directions to employees. 
B)  Encourage employees to do their best work. 
C)  Keep employee complaints and concerns from top management to prevent problems. 
D)  Control costs and use resources efficiently. 
A)  Communicate goals and directions to employees. 
B)  Encourage employees to do their best work. 
C)  Keep employee complaints and concerns from top management to prevent problems. 
D)  Control costs and use resources efficiently.

Question 9

Which term is used to identify the tasks to be done, employees assigned to the work, and the time frame for completion of each task?

Accepted Answer

A)  work calendar 
B)  work flowchart 
C)  work outline 
D)  work schedule 
A)  work calendar 
B)  work flowchart 
C)  work outline 
D)  work schedule

Question 10

If a supervisor spends a little time helping an employee improve his or her work procedures, that employee will most likely

Accepted Answer

A)  move into management 
B)  resent the supervisor 
C)  value the support 
D)  become less productive 
A)  move into management 
B)  resent the supervisor 
C)  value the support 
D)  become less productive

Question 11

A computer-based system that stores, organizes, and provides information about a business is a

Accepted Answer

A)  database management network 
B)  decision-making matrix 
C)  SWOT analysis 
D)  management information system 
A)  database management network 
B)  decision-making matrix 
C)  SWOT analysis 
D)  management information system

Question 12

When solving a problem, what needs to be done after the best solution has been selected and implemented?

Accepted Answer

A)  analyze the other possible solutions 
B)  look for a new challenge 
C)  study the results and make necessary changes 
D)  write a report 
A)  analyze the other possible solutions 
B)  look for a new challenge 
C)  study the results and make necessary changes 
D)  write a report

Question 13

Matching
-A difficult situation requiring a solution

Accepted Answer

A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules 
A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 14

Good supervisors are able to show employees the importance of company goals.

Accepted Answer

A) True 
 B)False

Question 15

Matching
-The fundamental guidelines for the decisions and actions of managers.

Accepted Answer

A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules 
A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 16

Most supervisors have extensive management training

Accepted Answer

A) True 
 B)False

Question 17

Regular formal and informal performance reviews can reveal an employee's

Accepted Answer

A)  bad habits 
B)  potential for advancement 
C)  strengths and weaknesses 
D)  training needs 
A)  bad habits 
B)  potential for advancement 
C)  strengths and weaknesses 
D)  training needs

Question 18

In attempting to solve a problem, a manager should always analyze more than one possible solution.

Accepted Answer

A) True 
 B)False

Question 19

If companies spend much time correcting errors and redoing work, it is likely that the supervisors are not effective at

Accepted Answer

A)  communication 
B)  evaluation 
C)  quality control 
D)  time management 
A)  communication 
B)  evaluation 
C)  quality control 
D)  time management

Question 20

Matching
-A computer-based system that stores, organizes, and provides information about a business.

Accepted Answer

A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules 
A)  contingency plan 
B)  executive summary 
C)  management information system 
D)  management principles 
E) management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Exam 2: Management, Supervision, and Decision Making

Matching -A procedure that evaluates the work and accomplishment of an employee and provides feedback on performance.

Decisions about the daily operations of a specific unit in a business are the responsibility of

When deciding how to get work accomplished, the first step for managers is to develop a budget.

An experienced manager who meets regularly with a new manager to provide feedback and advice is called a

Management scientists have studied successful managers to determine what makes them different from those who were not successful.

Once a problem has been identified, a manager should

Matching -A sign or indication of something that appears to be the problem.

Which of the following is not one of the common responsibilities of supervisors?

Which term is used to identify the tasks to be done, employees assigned to the work, and the time frame for completion of each task?

If a supervisor spends a little time helping an employee improve his or her work procedures, that employee will most likely

A computer-based system that stores, organizes, and provides information about a business is a

When solving a problem, what needs to be done after the best solution has been selected and implemented?

Matching -A difficult situation requiring a solution

Good supervisors are able to show employees the importance of company goals.

Matching -The fundamental guidelines for the decisions and actions of managers.

Most supervisors have extensive management training

Regular formal and informal performance reviews can reveal an employee's

In attempting to solve a problem, a manager should always analyze more than one possible solution.

If companies spend much time correcting errors and redoing work, it is likely that the supervisors are not effective at

Matching -A computer-based system that stores, organizes, and provides information about a business.

Managers and Managing

The Manager As Leader

Planning and Organizing

Staffing, Leading, and Controlling

Characteristics of Business

Social and Ethical Environment of Business

Economic Environment of Business

International Environment of Business

Managing the Form of Business Ownership

Legal Aspects of Business

Technology and Information Management

Organizational Communications

Data Analysis and Decision Making

Business Financial Records

Financing a Business

Financial Services

Credit and Insurance

Managing Production and Operations

Nature and Scope of Marketing

Product Development and Distribution

Pricing and Promotion

Managing Human Resources

Rewarding and Developing Employees

Developing an Effective Organization

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