Question 1

Discuss the different types of business letter formats.

Accepted Answer

The various acceptable formats for lette

Question 2

Most business letters are prepared on letterhead stationery and sent to people outside the organization. Memos are written to people inside the organization.

Accepted Answer

A) True 
 B)False

Question 3

With regard to using memos or e-mails for business communication, writers should use the indirect approach when they are:

Accepted Answer

A)  asking for information. 
B)  communicating messages that contain bad news. 
C)  sending reminders about deadlines and important meetings. 
D)  telling readers about an accompanying message. 
A)  asking for information. 
B)  communicating messages that contain bad news. 
C)  sending reminders about deadlines and important meetings. 
D)  telling readers about an accompanying message.

Question 4

When replying to a request letter, one way to make sure that your responses are complete is to underline the specific points in the request letter.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following memo-writing practices will make a memo ineffective?

Accepted Answer

A)  Limiting the memo to a single main topic 
B)  Creating a long subject line that gives all the details 
C)  Presenting the key idea in the first paragraph 
D)  Beginning the body of the memo with a statement of purpose 
A)  Limiting the memo to a single main topic 
B)  Creating a long subject line that gives all the details 
C)  Presenting the key idea in the first paragraph 
D)  Beginning the body of the memo with a statement of purpose

Question 6

When writing a response that acknowledges a customer's request and tells the potential customer who is taking care of the request, the writer should place a copy of the response in a reminder file or a(n) _____ file.

Accepted Answer

The answer of When writing a response that acknowledges a...

Question 7

Adrian is the human resource manager at a software company. She has received an e-mail from a recent college graduate applying for the software development job that was advertised on the company's website. However, Adrian feels that the applicant's educational background does not suit the job description. Which of the following statements will be most effective in saying no to the job applicant in a reply?

Accepted Answer

A)  You are not eligible for the job as your educational background does not meet our requirements. 
B)  Although your qualifications are excellent, we feel that we must continue to search for someone who meets all the unique qualifications for this job. 
C)  You fail to meet the requirements and standards of an employee at our company; you are not shortlisted for the interview. 
D)  In view of your poor educational background, we are unable to offer you the software development job. 
A)  You are not eligible for the job as your educational background does not meet our requirements. 
B)  Although your qualifications are excellent, we feel that we must continue to search for someone who meets all the unique qualifications for this job. 
C)  You fail to meet the requirements and standards of an employee at our company; you are not shortlisted for the interview. 
D)  In view of your poor educational background, we are unable to offer you the software development job.

Question 8

When writing to an individual whose name and gender you do not know, use a general salutation, such asLadies and Gentlemen.

Accepted Answer

A) True 
 B)False

Question 9

Messages written to recipients who have little interest in receiving them should use a direct approach.

Accepted Answer

A) True 
 B)False

Question 10

_____is sending unsolicited e-mail, particularly advertisements, to others. It is the electronic version of junk mail.

Accepted Answer

The answer of _____is sending unsolicited e-mail, particularly advertisements, to...

Question 11

Personal-business letters generally are not typed on letterhead stationery; instead, plain paper is used.

Accepted Answer

A) True 
 B)False

Question 12

What are the advantages of memos?

Accepted Answer

Memos fill the needs for both effective

Question 13

Describe the guidelines for answering customers' written requests.

Accepted Answer

Student answers will vary. The guideline

Question 14

When using the persuasive approach to write a sales letter for a new product, you should begin by:

Accepted Answer

A)  asking for the desired action on the part of the reader. 
B)  presenting benefits that generate the reader's interest. 
C)  getting the reader's attention in the opening sentence. 
D)  providing information that will generate a desire on the reader's part. 
A)  asking for the desired action on the part of the reader. 
B)  presenting benefits that generate the reader's interest. 
C)  getting the reader's attention in the opening sentence. 
D)  providing information that will generate a desire on the reader's part.

Discuss the different types of business letter formats.

Most business letters are prepared on letterhead stationery and sent to people outside the organization. Memos are written to people inside the organization.

With regard to using memos or e-mails for business communication, writers should use the indirect approach when they are:

When replying to a request letter, one way to make sure that your responses are complete is to underline the specific points in the request letter.

Which of the following memo-writing practices will make a memo ineffective?

When writing a response that acknowledges a customer's request and tells the potential customer who is taking care of the request, the writer should place a copy of the response in a reminder file or a(n) _____ file.

When writing to an individual whose name and gender you do not know, use a general salutation, such asLadies and Gentlemen.

Messages written to recipients who have little interest in receiving them should use a direct approach.

_____is sending unsolicited e-mail, particularly advertisements, to others. It is the electronic version of junk mail.

Personal-business letters generally are not typed on letterhead stationery; instead, plain paper is used.

What are the advantages of memos?

Describe the guidelines for answering customers' written requests.

When using the persuasive approach to write a sales letter for a new product, you should begin by:

Communicating in Everyday Life

Interpreting Communication

Communicating Globally

Exploring Language Elements

Mastering Nouns and Pronouns

Expanding Language Skills

Applying the Mechanics of Style

Sharpening Writing Skills

Writing Specific Communications

Preparing and Writing Reports

Working With Technology

Communicating With Customers

Developing Presentation Skills

Searching for Jobs

Interviewing and Employment Issues

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Exam 9: Writing E-Mails, Memos, and Letters

Discuss the different types of business letter formats.

Most business letters are prepared on letterhead stationery and sent to people outside the organization. Memos are written to people inside the organization.

With regard to using memos or e-mails for business communication, writers should use the indirect approach when they are:

When replying to a request letter, one way to make sure that your responses are complete is to underline the specific points in the request letter.

Which of the following memo-writing practices will make a memo ineffective?

When writing a response that acknowledges a customer's request and tells the potential customer who is taking care of the request, the writer should place a copy of the response in a reminder file or a(n) _____ file.

When writing to an individual whose name and gender you do not know, use a general salutation, such asLadies and Gentlemen.

Messages written to recipients who have little interest in receiving them should use a direct approach.

_____is sending unsolicited e-mail, particularly advertisements, to others. It is the electronic version of junk mail.

Personal-business letters generally are not typed on letterhead stationery; instead, plain paper is used.

What are the advantages of memos?

Describe the guidelines for answering customers' written requests.

When using the persuasive approach to write a sales letter for a new product, you should begin by:

Communicating in Everyday Life

Interpreting Communication

Communicating Globally

Exploring Language Elements

Mastering Nouns and Pronouns

Expanding Language Skills

Applying the Mechanics of Style

Sharpening Writing Skills

Writing Specific Communications

Preparing and Writing Reports

Working With Technology

Communicating With Customers

Developing Presentation Skills

Searching for Jobs

Interviewing and Employment Issues

Filters