Chat with AIExam 3: Communicating Globally
What is confidential information?
(37) 
VerifiedConfidential information is spoken or written information that is private or secret and should be released only to people with a proven need to know. Confidentiality is another important aspect of ethics. Right-to-privacy laws have been passed to legislate confidentiality in certain instances. Information that should be kept confidential includes medical, financial, and court records because confidentiality laws protect these types of information. Information about new products and technologies must be kept confidential so that it does not become available to competitors.
The preferred term for a person diagnosed with phases of mania and depression is "manic depressive disorder."
(37) VerifiedFalse
Explain with an example how prejudice can negatively impact your interaction with different groups and individuals.
(42) VerifiedStudent answers will vary.
A prejudice is a negative attitude about an individual, a group, or a race, or about its supposed characteristics. Prejudices are conclusions that are drawn without sufficient facts. Your view or interpretation of events and people is based on your personal experiences and on information you have heard or read. If you have had a negative experience during your first contact with someone from a group, you tend to assume all people in this group are the same. For example, if your first experience with a motorcycle rider was a bad one where the person was a gang member, had numerous tattoos, wore black leather, and used excessive profanity, you would probably have a negative opinion of motorcycle riders from that point on. Whereas, if your first experience with motorcyclists was at a fundraiser they sponsored for a child with terminal cancer, and you observed how concerned the bikers were for the child and how hard they worked to raise money, you would probably have a positive opinion of bikers in general.
List the guidelines that should be kept in mind when communicating with people who speak English as a second language. Why are these guidelines important? Provide examples for each guideline.
(30) When dealing with customers whose first language is not English, you should avoid using slang or jargon.
(41) _____ is an abbreviation of a French phrase meaning "Please reply."
(36) _____ words show favoritism toward or imply a greater importance of one gender over another.
(30) Why is professional courtesy important in business? What are some specific situations in which professional courtesy should be demonstrated?
(34) When working with people from different religious, cultural, and ethnic groups, it is important to imitate cultural language expressions or accents in an attempt to be friendly.
(42) Talking loudly to a person who is visually impaired is an example of:
(37) Margaret is a new student at Jefferson High. She does not respond to Lamar's efforts at friendship because she believes that all African Americans are aggressive. This is an example of:
(30) To ensure that you use nondiscriminatory language, describe people in terms of their skills and abilities, not in terms of their gender, race, and cultural background.
(30) Trevor Inc. is a successful electronics company that has branches in the United States, Japan, China, and Europe. Trevor Inc. is an example of a multinational company.
(42) Which of the following is an example of ethical communication?
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