Question 1

The United States spans four time zones and most states observe daylight savings time.

Accepted Answer

A) True 
 B)False

Question 2

What is cross-cultural communication?

Accepted Answer

Cross-cultural communication means commu

Question 3

If you work in Columbus, Ohio, and wish to make a telephone call to a client in Bogota, Colombia, during the client's business hours, you need to be aware of the client's:

Accepted Answer

A)  exchange rate. 
B)  metric system. 
C)  time zone. 
D)  currency. 
A)  exchange rate. 
B)  metric system. 
C)  time zone. 
D)  currency.

Question 4

When communicating with people in other countries, it is useful to use figures of speech and clichés as they are understood universally.

Accepted Answer

A) True 
 B)False

Question 5

What is the difference between a stereotype and a prejudice? Where do they originate? How should they be treated in the business environment? Give at least one example for each concept.

Accepted Answer

Student answers will vary. A stereotype

Question 6

Why is it important to use gender-neutral words in business situations? What do you think some of the implications would be of using gender-bias words?

Accepted Answer

It is important to use gender-neutral wo

Question 7

After beginning a new job at a pharmaceutical company, an employee is asked to sign a statement agreeing not to reveal any of the company's trade secrets or procedures and not to use customer lists to promote their own business outside the office. This is an example of a:

Accepted Answer

A)  nondisclosure agreement. 
B)  code of ethics. 
C)  bribe. 
D)  commission. 
A)  nondisclosure agreement. 
B)  code of ethics. 
C)  bribe. 
D)  commission.

Question 8

Which of the following is an example of an acronym?

Accepted Answer

A)  Vlog 
B)  ROI 
C)  St. 
D)  i.e. 
A)  Vlog 
B)  ROI 
C)  St. 
D)  i.e.

Question 9

Which of these holidays is celebrated only in the United States?

Accepted Answer

A)  St. Patrick's Day 
B)  Martin Luther King Day 
C)  Easter 
D)  Christmas 
A)  St. Patrick's Day 
B)  Martin Luther King Day 
C)  Easter 
D)  Christmas

Question 10

Upon joining her new company, Sarah is asked to sign a form indicating that she has agreed not to share the company's trade secrets or procedures with outsiders. Sarah has signed a(n) _____.

Accepted Answer

nondisclos

Question 11

Acknowledging a special favor, such as a job recommendation, is an example of using professional courtesy.

Accepted Answer

A) True 
 B)False

Question 12

Why are ethics important in business communication? Describe the ways in which you can incorporate ethics into your business.

Accepted Answer

Student answers will vary.
Ethics are th

Question 13

Confidential information is private or secret and should be released only to people who have a proven need to know.

Accepted Answer

A) True 
 B)False

Question 14

A(n) _____ is a fee paid to a sales associate as a result of a sale.

Accepted Answer

The answer of A(n) _____ is a fee paid to...

Question 15

A code of ethics is a:

Accepted Answer

A)  document containing all company guidelines for nondiscriminatory behavior. 
B)  declaration by the company that it will never share its professional success with the public. 
C)  list of company secrets. 
D)  statement containing the goals of the organization in terms of how it operates and how it treats customers and competitors. 
A)  document containing all company guidelines for nondiscriminatory behavior. 
B)  declaration by the company that it will never share its professional success with the public. 
C)  list of company secrets. 
D)  statement containing the goals of the organization in terms of how it operates and how it treats customers and competitors.

Question 16

Define domestic and international. Briefly discuss the challenges faced in domestic communication.

Accepted Answer

Domestic refers to one's own country or

Question 17

Why is it important to avoid discrimination in business communication? What are some strategies you can use to avoid it? Give at least one example for each strategy.

Accepted Answer

Student answers will vary.
It is importa

Question 18

Communicating with people in the United States and other countries who have roots in an environment different from yours is called:

Accepted Answer

A)  cross-cultural communication. 
B)  local communication. 
C)  internal communication. 
D)  external communication. 
A)  cross-cultural communication. 
B)  local communication. 
C)  internal communication. 
D)  external communication.

Question 19

The _____ is the ratio at which the principal unit of two currencies can be traded, and it fluctuates daily.

Accepted Answer

The answer of The _____ is the ratio at which...

Question 20

The term "salesperson" is an example of a:

Accepted Answer

A)  gender-specific word. 
B)  gender-bias word. 
C)  discriminatory word. 
D)  gender-neutral word. 
A)  gender-specific word. 
B)  gender-bias word. 
C)  discriminatory word. 
D)  gender-neutral word.

The United States spans four time zones and most states observe daylight savings time.

What is cross-cultural communication?

If you work in Columbus, Ohio, and wish to make a telephone call to a client in Bogota, Colombia, during the client's business hours, you need to be aware of the client's:

When communicating with people in other countries, it is useful to use figures of speech and clichés as they are understood universally.

What is the difference between a stereotype and a prejudice? Where do they originate? How should they be treated in the business environment? Give at least one example for each concept.

Why is it important to use gender-neutral words in business situations? What do you think some of the implications would be of using gender-bias words?

After beginning a new job at a pharmaceutical company, an employee is asked to sign a statement agreeing not to reveal any of the company's trade secrets or procedures and not to use customer lists to promote their own business outside the office. This is an example of a:

Which of the following is an example of an acronym?

Which of these holidays is celebrated only in the United States?

Upon joining her new company, Sarah is asked to sign a form indicating that she has agreed not to share the company's trade secrets or procedures with outsiders. Sarah has signed a(n) _____.

Acknowledging a special favor, such as a job recommendation, is an example of using professional courtesy.

Why are ethics important in business communication? Describe the ways in which you can incorporate ethics into your business.

Confidential information is private or secret and should be released only to people who have a proven need to know.

A(n) _____ is a fee paid to a sales associate as a result of a sale.

A code of ethics is a:

Define domestic and international. Briefly discuss the challenges faced in domestic communication.

Why is it important to avoid discrimination in business communication? What are some strategies you can use to avoid it? Give at least one example for each strategy.

Communicating with people in the United States and other countries who have roots in an environment different from yours is called:

The _____ is the ratio at which the principal unit of two currencies can be traded, and it fluctuates daily.

The term "salesperson" is an example of a:

Communicating in Everyday Life

Interpreting Communication

Exploring Language Elements

Mastering Nouns and Pronouns

Expanding Language Skills

Applying the Mechanics of Style

Sharpening Writing Skills

Writing E-Mails, Memos, and Letters

Writing Specific Communications

Preparing and Writing Reports

Working With Technology

Communicating With Customers

Developing Presentation Skills

Searching for Jobs

Interviewing and Employment Issues

Filters

Exam 3: Communicating Globally

The United States spans four time zones and most states observe daylight savings time.

What is cross-cultural communication?

If you work in Columbus, Ohio, and wish to make a telephone call to a client in Bogota, Colombia, during the client's business hours, you need to be aware of the client's:

When communicating with people in other countries, it is useful to use figures of speech and clichés as they are understood universally.

What is the difference between a stereotype and a prejudice? Where do they originate? How should they be treated in the business environment? Give at least one example for each concept.

Why is it important to use gender-neutral words in business situations? What do you think some of the implications would be of using gender-bias words?

After beginning a new job at a pharmaceutical company, an employee is asked to sign a statement agreeing not to reveal any of the company's trade secrets or procedures and not to use customer lists to promote their own business outside the office. This is an example of a:

Which of the following is an example of an acronym?

Which of these holidays is celebrated only in the United States?

Upon joining her new company, Sarah is asked to sign a form indicating that she has agreed not to share the company's trade secrets or procedures with outsiders. Sarah has signed a(n) _____.

Acknowledging a special favor, such as a job recommendation, is an example of using professional courtesy.

Why are ethics important in business communication? Describe the ways in which you can incorporate ethics into your business.

Confidential information is private or secret and should be released only to people who have a proven need to know.

A(n) _____ is a fee paid to a sales associate as a result of a sale.

A code of ethics is a:

Define domestic and international. Briefly discuss the challenges faced in domestic communication.

Why is it important to avoid discrimination in business communication? What are some strategies you can use to avoid it? Give at least one example for each strategy.

Communicating with people in the United States and other countries who have roots in an environment different from yours is called:

The _____ is the ratio at which the principal unit of two currencies can be traded, and it fluctuates daily.

The term "salesperson" is an example of a:

Communicating in Everyday Life

Interpreting Communication

Exploring Language Elements

Mastering Nouns and Pronouns

Expanding Language Skills

Applying the Mechanics of Style

Sharpening Writing Skills

Writing E-Mails, Memos, and Letters

Writing Specific Communications

Preparing and Writing Reports

Working With Technology

Communicating With Customers

Developing Presentation Skills

Searching for Jobs

Interviewing and Employment Issues

Filters