Exam 1: Communicating in Everyday Life

Jimmy's understanding and interpretation of an instruction from his teacher is hampered because he is preoccupied with a personal matter. Which type of barrier to communication does this represent?

Which communication skill broadens your knowledge and understanding of the world and actually makes you a more interesting person in your social life?

Tone, as it applies to business communication, usually refers to:

Describe how writing is important in your social, educational, and professional life.

Physical distractions as barriers to communication are usually harder to prevent in a speaking or listening situation because the surroundings cannot be controlled or changed.

_____ skills, also known as interpersonal skills, involve the ability to understand and deal with people in a way that maintains a favorable relationship and goodwill.

_____ are online communities that use technology to facilitate communication among individuals or group members.

Which of the following is one of the six Cs of effective business communication?

Transmitting information between and among persons within a business or organization is called:

Discuss how the tone of business communication differs in internal versus external communication.

Paula is writing to her boss about the negative effects of having separate offices for senior management and junior management. To support her views, Paula refers to a published paper on the topic. In the context of the six Cs of business communication, this is an example of consistency in _____.

Reflective listening involves putting your reader or listener first and being considerate of the other person.

The other communication skills assist listening in every profession.

In your educational life, asking questions, summarizing information, and expressing ideas are an important part of the learning process. Which communication skill would you be using for each of these activities?

In business, horizontal communication is communication with people who are at the same level as you.

_____ is attentively listening to the speaker's actual words, as well as tone of voice, and observing the body language and emotions displayed.

Which of the following statements is True about the different types of communication?

Which of the following will enhance and reinforce your listening skills?

Which of the following communication skills are used when you listen to instructions and ask questions for clarification?

Jennifer writes an e-mail to the HR department of her organization to suggest a new caterer for the cafeteria. This is an example of: