Question 1

How does writing an adjustment letter differ when a claim is allowable and when a claim is clearly nonallowable?

Accepted Answer

When a claim is allowable, you should us

Question 2

The salutation in a social-business letter ends with a _____ rather than with a colon.

Accepted Answer

The answer of The salutation in a social-business letter ends...

Question 3

Collection letters are used to:

Accepted Answer

A)  remind certain customers that they have not paid their bills. 
B)  respond to claim letters. 
C)  make requests when there are problems with products or services. 
D)  congratulate co-workers on their promotions. 
A)  remind certain customers that they have not paid their bills. 
B)  respond to claim letters. 
C)  make requests when there are problems with products or services. 
D)  congratulate co-workers on their promotions.

Question 4

Form letters are used to respond to identical situations.

Accepted Answer

A) True 
 B)False

Question 5

If readers find out that they have received a form letter, they may feel somewhat disappointed.

Accepted Answer

A) True 
 B)False

Question 6

To evaluate a claim, the person receiving the claim must consider only one source of evidence-the law.

Accepted Answer

A) True 
 B)False

Question 7

Form letters are composed by combining various prewritten paragraphs, called _____, into a particular communication.

Accepted Answer

The answer of Form letters are composed by combining various...

Question 8

When routine letters are written to a company, writers should avoid looking for ways to incorporate good public relations techniques in their replies to the letters.

Accepted Answer

A) True 
 B)False

Question 9

The goal of a claim letter is to accuse, blame, or threaten the reader.

Accepted Answer

A) True 
 B)False

Question 10

When Jack and Fred, members of the same team, completed five years at their company, they received separate congratulations letters from their manager. When Jack and Fred compared their letters, they observed that apart from the date, inside address, and salutation, the bodies of the letters were identical. From this scenario, it can be concluded that the letters sent to Jack and Fred were _____.

Accepted Answer

A)  form letters without variables 
B)  adjustment letters 
C)  collection letters 
D)  form letters with variables 
A)  form letters without variables 
B)  adjustment letters 
C)  collection letters 
D)  form letters with variables

Question 11

Henry wrote a letter to Warm and Soft Inc., informing them that the comforter he received was the incorrect size. The company replied, stating that it would replace the comforter with the right one in three days. In this scenario, the reply from Warm and Soft Inc. is referred to as a(n):

Accepted Answer

A)  collection letter. 
B)  sales letter. 
C)  adjustment letter. 
D)  claim letter. 
A)  collection letter. 
B)  sales letter. 
C)  adjustment letter. 
D)  claim letter.

Question 12

The three most commonly used sizes of stationery for businesses are the letter, or standard, the executive, or monarch, and the half letter, or baronial.

Accepted Answer

A) True 
 B)False

Question 13

What are the disadvantages of form letters? Describe one way to offset each disadvantage.

Accepted Answer

The disadvantages of using form letters

Question 14

True Green Inc., a pharmaceutical company, is promoting a new drug for arthritic knee pain. With the help of its existing database of hospitals and private clinics, True Green is sending out sales letters to all its prospective customers. Which of the following would be an appropriate rhetorical question to be used in the sales letter?

Accepted Answer

A)  How long have you been suffering from arthritic knee pain? 
B)  Would you like to be free from arthritic knee pain? 
C)  What medications have you been prescribed for arthritic knee pain? 
D)  What causes arthritic knee pain? 
A)  How long have you been suffering from arthritic knee pain? 
B)  Would you like to be free from arthritic knee pain? 
C)  What medications have you been prescribed for arthritic knee pain? 
D)  What causes arthritic knee pain?

How does writing an adjustment letter differ when a claim is allowable and when a claim is clearly nonallowable?

The salutation in a social-business letter ends with a _____ rather than with a colon.

Collection letters are used to:

Form letters are used to respond to identical situations.

If readers find out that they have received a form letter, they may feel somewhat disappointed.

To evaluate a claim, the person receiving the claim must consider only one source of evidence-the law.

Form letters are composed by combining various prewritten paragraphs, called _____, into a particular communication.

When routine letters are written to a company, writers should avoid looking for ways to incorporate good public relations techniques in their replies to the letters.

The goal of a claim letter is to accuse, blame, or threaten the reader.

Henry wrote a letter to Warm and Soft Inc., informing them that the comforter he received was the incorrect size. The company replied, stating that it would replace the comforter with the right one in three days. In this scenario, the reply from Warm and Soft Inc. is referred to as a(n):

The three most commonly used sizes of stationery for businesses are the letter, or standard, the executive, or monarch, and the half letter, or baronial.

What are the disadvantages of form letters? Describe one way to offset each disadvantage.

Communicating in Everyday Life

Interpreting Communication

Communicating Globally

Exploring Language Elements

Mastering Nouns and Pronouns

Expanding Language Skills

Applying the Mechanics of Style

Sharpening Writing Skills

Writing E-Mails, Memos, and Letters

Preparing and Writing Reports

Working With Technology

Communicating With Customers

Developing Presentation Skills

Searching for Jobs

Interviewing and Employment Issues

Filters

Exam 10: Writing Specific Communications

How does writing an adjustment letter differ when a claim is allowable and when a claim is clearly nonallowable?

The salutation in a social-business letter ends with a _____ rather than with a colon.

Collection letters are used to:

Form letters are used to respond to identical situations.

If readers find out that they have received a form letter, they may feel somewhat disappointed.

To evaluate a claim, the person receiving the claim must consider only one source of evidence-the law.

Form letters are composed by combining various prewritten paragraphs, called _____, into a particular communication.

When routine letters are written to a company, writers should avoid looking for ways to incorporate good public relations techniques in their replies to the letters.

The goal of a claim letter is to accuse, blame, or threaten the reader.

Henry wrote a letter to Warm and Soft Inc., informing them that the comforter he received was the incorrect size. The company replied, stating that it would replace the comforter with the right one in three days. In this scenario, the reply from Warm and Soft Inc. is referred to as a(n):

The three most commonly used sizes of stationery for businesses are the letter, or standard, the executive, or monarch, and the half letter, or baronial.

What are the disadvantages of form letters? Describe one way to offset each disadvantage.

Communicating in Everyday Life

Interpreting Communication

Communicating Globally

Exploring Language Elements

Mastering Nouns and Pronouns

Expanding Language Skills

Applying the Mechanics of Style

Sharpening Writing Skills

Writing E-Mails, Memos, and Letters

Preparing and Writing Reports

Working With Technology

Communicating With Customers

Developing Presentation Skills

Searching for Jobs

Interviewing and Employment Issues

Filters