Question 1

Which of the following are concerned with Common Industry Format?

Accepted Answer

A)  customers of an organization 
B)  external service providers of a company 
C)  constructors of an organization's facilities 
D)  family members of an organization's employees 
E)  usability professionals 
A)  customers of an organization 
B)  external service providers of a company 
C)  constructors of an organization's facilities 
D)  family members of an organization's employees 
E)  usability professionals E

Question 2

When evaluators want to understand actual user experience in real-world situations with minimum interruption to them, which of the following methods would be good to use?

Accepted Answer

A)  interview 
B)  questionnaire 
C)  experiment 
D)  ethnographic observation 
E)  cognitive walk-through 
A)  interview 
B)  questionnaire 
C)  experiment 
D)  ethnographic observation 
E)  cognitive walk-through D

Question 3

Which of the following user needs should be considered when developing HCI support for an information system?

Accepted Answer

A)  users' affective factors 
B)  organizational budget 
C)  formation of the system development team 
D)  location of system development team members 
E)  mission of an organization 
A)  users' affective factors 
B)  organizational budget 
C)  formation of the system development team 
D)  location of system development team members 
E)  mission of an organization A

Question 4

"The reliability of results depends on the truthfulness of respondents' self-report" is a problem in collecting data from computer users. This problem usually happens to the method of:

Accepted Answer

A)  survey 
B)  experiment 
C)  guideline review 
D)  cognitive walkthrough 
E)  heuristic evaluation 
A)  survey 
B)  experiment 
C)  guideline review 
D)  cognitive walkthrough 
E)  heuristic evaluation

Question 5

Evaluation is the process of careful appraisal and study to determine several aspects of something that is of interest. These aspects include:

Accepted Answer

A)  significance 
B)  size 
C)  shape 
D)  personality 
E)  temperature 
A)  significance 
B)  size 
C)  shape 
D)  personality 
E)  temperature

Question 6

Which of the following is a characteristic of the Use and Impact Evaluation of an information system?

Accepted Answer

A)  It is conducted in the trial period of the system before release; 
B)  Its data are collected from HCI experts during the development phases; 
C)  It is taken in a strictly controlled experimental environment; 
D)  It is conducted on a paper-based prototype of the system; 
E)  It aims at finding out the influences on users and the organization from the use of this system. 
A)  It is conducted in the trial period of the system before release; 
B)  Its data are collected from HCI experts during the development phases; 
C)  It is taken in a strictly controlled experimental environment; 
D)  It is conducted on a paper-based prototype of the system; 
E)  It aims at finding out the influences on users and the organization from the use of this system.

Question 7

When the focus group method is utilized for the evaluation of a system, questions for respondents are administered by:

Accepted Answer

A)  evaluator 
B)  system user 
C)  respondent 
D)  company supplier 
E)  customer 
A)  evaluator 
B)  system user 
C)  respondent 
D)  company supplier 
E)  customer

Question 8

Which of the following is a topic in Development Evaluations of an information system?

Accepted Answer

A)  organizational changes after the system use 
B)  new employees recruiting 
C)  system functionality 
D)  enterprise resources distribution 
E)  work flow design for developing the system 
A)  organizational changes after the system use 
B)  new employees recruiting 
C)  system functionality 
D)  enterprise resources distribution 
E)  work flow design for developing the system

Question 9

The advantage of the survey method includes:

Accepted Answer

A)  the reliability of survey results depends on the truthfulness of respondents' self-report 
B)  respondents may be unmotivated to answer questions 
C)  respondents may over-rationalize their actions 
D)  the results reveal little of the dynamic nature of certain phenomena 
E)  respondents are encouraged to provide honest responses because of the anonymity in a survey 
A)  the reliability of survey results depends on the truthfulness of respondents' self-report 
B)  respondents may be unmotivated to answer questions 
C)  respondents may over-rationalize their actions 
D)  the results reveal little of the dynamic nature of certain phenomena 
E)  respondents are encouraged to provide honest responses because of the anonymity in a survey

Question 10

Guideline review requires participation of __ in its implementation.

Accepted Answer

A)  executives of an organization 
B)  system designers 
C)  payroll personnel 
D)  office assistants 
E)  the marketing department 
A)  executives of an organization 
B)  system designers 
C)  payroll personnel 
D)  office assistants 
E)  the marketing department

Question 11

In the following evaluation methods for information systems, which one requires data from users?

Accepted Answer

A)  guideline review 
B)  field experiment 
C)  heuristic evaluation 
D)  cognitive walkthrough 
E)  TSSL-guided evaluation 
A)  guideline review 
B)  field experiment 
C)  heuristic evaluation 
D)  cognitive walkthrough 
E)  TSSL-guided evaluation

Question 12

In the following statements about formative and summative evaluation, which one is correct?

Accepted Answer

A)  Formative evaluation influences the design of the target system; 
B)  Summative evaluation influences the design of the target system; 
C)  Formative evaluation is conducted during the actual use of the product by real users in real context; 
D)  Summative evaluation is conducted during the development of the product 
E)  Formative and summative evaluations both influence the design of the target system 
A)  Formative evaluation influences the design of the target system; 
B)  Summative evaluation influences the design of the target system; 
C)  Formative evaluation is conducted during the actual use of the product by real users in real context; 
D)  Summative evaluation is conducted during the development of the product 
E)  Formative and summative evaluations both influence the design of the target system

Question 13

Field study differentiates itself from other empirical evaluation methods in:

Accepted Answer

A)  the evaluators 
B)  the type of collected data 
C)  the evaluation settings 
D)  the system being evaluated 
E)  the user population of the system being evaluated 
A)  the evaluators 
B)  the type of collected data 
C)  the evaluation settings 
D)  the system being evaluated 
E)  the user population of the system being evaluated

Question 14

Within an organizational context, an example of the extrinsic motivation of using an information system could be:

Accepted Answer

A)  a problem with the fridge at an employee's home 
B)  a love story movie broadcasted in a TV channel 
C)  the perceived usefulness of using this system to improve work performance 
D)  a product advertised on a poster 
E)  the problem that an employee has because of long-time computer use 
A)  a problem with the fridge at an employee's home 
B)  a love story movie broadcasted in a TV channel 
C)  the perceived usefulness of using this system to improve work performance 
D)  a product advertised on a poster 
E)  the problem that an employee has because of long-time computer use

Question 15

The usability of a system refers to its quality with respect to aspects such as:

Accepted Answer

A)  ease of purchasing 
B)  ease of learning 
C)  ease of selling 
D)  ease of complaining 
E)  ease of becoming outdated 
A)  ease of purchasing 
B)  ease of learning 
C)  ease of selling 
D)  ease of complaining 
E)  ease of becoming outdated

Question 16

The summative evaluation in a system development happens:

Accepted Answer

A)  in the real use of the system 
B)  when the system is being analyzed for requirements 
C)  after users feedback in real use is available 
D)  when the budget for developing this system is not approved 
E)  when the system is ready in design before release 
A)  in the real use of the system 
B)  when the system is being analyzed for requirements 
C)  after users feedback in real use is available 
D)  when the budget for developing this system is not approved 
E)  when the system is ready in design before release

Question 17

According to Jakob Nielsen, usability is a multi-dimensional property of a system. One of these multiple attributes of usability is:

Accepted Answer

A)  utility 
B)  learnability 
C)  acceptability 
D)  usefulness 
E)  reliability 
A)  utility 
B)  learnability 
C)  acceptability 
D)  usefulness 
E)  reliability

Question 18

Field experiment is an evaluation method that:

Accepted Answer

A)  is guided by a set of higher level design principles and evaluate whether interface elements conform to the principles; 
B)  is analytical instead of empirical in nature 
C)  draws conclusion based on empirical data; 
D)  is performed through guideline review; 
E)  is utilized in settings concocted for research purpose. 
A)  is guided by a set of higher level design principles and evaluate whether interface elements conform to the principles; 
B)  is analytical instead of empirical in nature 
C)  draws conclusion based on empirical data; 
D)  is performed through guideline review; 
E)  is utilized in settings concocted for research purpose.

Question 19

Which of the following is an example characteristic that an information system with good usefulness could have?

Accepted Answer

A)  the interface of this system is aesthetically pleasing 
B)  the interface of this system has audible features 
C)  the system can help users do a task that was not possible without it 
D)  the system is safe to use 
E)  the system is fun to use 
A)  the interface of this system is aesthetically pleasing 
B)  the interface of this system has audible features 
C)  the system can help users do a task that was not possible without it 
D)  the system is safe to use 
E)  the system is fun to use

Question 20

For a longitudinal evaluation of an information system, the data collection is:

Accepted Answer

A)  a one-time process 
B)  a repeated process 
C)  on the measure of just one variable 
D)  always on the measures of multiple variables 
E)  a snapshot-based approach 
A)  a one-time process 
B)  a repeated process 
C)  on the measure of just one variable 
D)  always on the measures of multiple variables 
E)  a snapshot-based approach

Which of the following are concerned with Common Industry Format?

When evaluators want to understand actual user experience in real-world situations with minimum interruption to them, which of the following methods would be good to use?

Which of the following user needs should be considered when developing HCI support for an information system?

"The reliability of results depends on the truthfulness of respondents' self-report" is a problem in collecting data from computer users. This problem usually happens to the method of:

Evaluation is the process of careful appraisal and study to determine several aspects of something that is of interest. These aspects include:

Which of the following is a characteristic of the Use and Impact Evaluation of an information system?

When the focus group method is utilized for the evaluation of a system, questions for respondents are administered by:

Which of the following is a topic in Development Evaluations of an information system?

The advantage of the survey method includes:

Guideline review requires participation of __ in its implementation.

In the following evaluation methods for information systems, which one requires data from users?

In the following statements about formative and summative evaluation, which one is correct?

Field study differentiates itself from other empirical evaluation methods in:

Within an organizational context, an example of the extrinsic motivation of using an information system could be:

The usability of a system refers to its quality with respect to aspects such as:

The summative evaluation in a system development happens:

According to Jakob Nielsen, usability is a multi-dimensional property of a system. One of these multiple attributes of usability is:

Field experiment is an evaluation method that:

Which of the following is an example characteristic that an information system with good usefulness could have?

For a longitudinal evaluation of an information system, the data collection is:

Introduction

Organizational and Business Context

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Design Principles and Guidelines

Tasks in Organizational Context

Componential Design

HCI Development Methodology

Interpersonal Relationship, Collaboration and Organization

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters

Exam 7: Evaluation

Which of the following are concerned with Common Industry Format?

When evaluators want to understand actual user experience in real-world situations with minimum interruption to them, which of the following methods would be good to use?

Which of the following user needs should be considered when developing HCI support for an information system?

"The reliability of results depends on the truthfulness of respondents' self-report" is a problem in collecting data from computer users. This problem usually happens to the method of:

Evaluation is the process of careful appraisal and study to determine several aspects of something that is of interest. These aspects include:

Which of the following is a characteristic of the Use and Impact Evaluation of an information system?

When the focus group method is utilized for the evaluation of a system, questions for respondents are administered by:

Which of the following is a topic in Development Evaluations of an information system?

The advantage of the survey method includes:

Guideline review requires participation of __ in its implementation.

In the following evaluation methods for information systems, which one requires data from users?

In the following statements about formative and summative evaluation, which one is correct?

Field study differentiates itself from other empirical evaluation methods in:

Within an organizational context, an example of the extrinsic motivation of using an information system could be:

The usability of a system refers to its quality with respect to aspects such as:

The summative evaluation in a system development happens:

According to Jakob Nielsen, usability is a multi-dimensional property of a system. One of these multiple attributes of usability is:

Field experiment is an evaluation method that:

Which of the following is an example characteristic that an information system with good usefulness could have?

For a longitudinal evaluation of an information system, the data collection is:

Introduction

Organizational and Business Context

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Design Principles and Guidelines

Tasks in Organizational Context

Componential Design

HCI Development Methodology

Interpersonal Relationship, Collaboration and Organization

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters