Question 1

Which of the following is an example of tasks at the organizational-level?

Accepted Answer

A)  data entry 
B)  customer management 
C)  project management 
D)  enterprise resources planning 
E)  work flow management 
A)  data entry 
B)  customer management 
C)  project management 
D)  enterprise resources planning 
E)  work flow management D

Question 2

To help online customers enter their orders, a well designed Data Entry System should have characteristics such as:

Accepted Answer

A)  endowing little control with users 
B)  slowing down the data entry process to ensure accurate data entry 
C)  asking for redundant data entries 
D)  maximizing keystrokes and customer body movement for exercising purpose 
E)  easy to use 
A)  endowing little control with users 
B)  slowing down the data entry process to ensure accurate data entry 
C)  asking for redundant data entries 
D)  maximizing keystrokes and customer body movement for exercising purpose 
E)  easy to use E

Question 3

Enterprise Resource Planning (ERP) Systems are designed to support major functions and activities of an organization, such as:

Accepted Answer

A)  managing personnel 
B)  performing error-check for in-house developed software 
C)  editing a film clip 
D)  developing blueprint for new buildings 
E)  diagnosing the failure of a system device 
A)  managing personnel 
B)  performing error-check for in-house developed software 
C)  editing a film clip 
D)  developing blueprint for new buildings 
E)  diagnosing the failure of a system device A

Question 4

Which of the following statements about Interorganizational Systems is correct?

Accepted Answer

A)  Interorganizational Systems create B2C links between a company and its external individual customers; 
B)  Interorganizational Systems create C2C links between a company's individual customers; 
C)  In e-commerce, Interorganizational Systems relies heavily on human intervention in supporting the management of a company's supply chain; 
D)  Interorganizational Systems link companies with external individual customers; 
E)  Interorganizational Systems link companies with external organizations; 
A)  Interorganizational Systems create B2C links between a company and its external individual customers; 
B)  Interorganizational Systems create C2C links between a company's individual customers; 
C)  In e-commerce, Interorganizational Systems relies heavily on human intervention in supporting the management of a company's supply chain; 
D)  Interorganizational Systems link companies with external individual customers; 
E)  Interorganizational Systems link companies with external organizations;

Question 5

Organizational Communication Systems aim at supporting:

Accepted Answer

A)  customer visit to a company's physical presence 
B)  enterprise-level communications 
C)  in-person conversation between company members 
D)  product advertising aired on TV 
E)  non-working time planning of employees 
A)  customer visit to a company's physical presence 
B)  enterprise-level communications 
C)  in-person conversation between company members 
D)  product advertising aired on TV 
E)  non-working time planning of employees

Question 6

With support from Customer Account Management Systems, a customer will be able to:

Accepted Answer

A)  have the authority to develop the budget for a company; 
B)  retrieve previous transaction records at an online store; 
C)  decide the CEO of a company 
D)  monitor the operation of a company 
E)  manage the projects of a company 
A)  have the authority to develop the budget for a company; 
B)  retrieve previous transaction records at an online store; 
C)  decide the CEO of a company 
D)  monitor the operation of a company 
E)  manage the projects of a company

Question 7

At the individual level, a doctor in a hospital context is:

Accepted Answer

A)  an office support staff person 
B)  a knowledge worker 
C)  a middle manager 
D)  an organization executive 
E)  a customer 
A)  an office support staff person 
B)  a knowledge worker 
C)  a middle manager 
D)  an organization executive 
E)  a customer

Question 8

Knowledge Work Systems provide intellectual work support of ___ users.

Accepted Answer

A)  individual level 
B)  consumer type of 
C)  clerical 
D)  inter-organizational 
E)  national 
A)  individual level 
B)  consumer type of 
C)  clerical 
D)  inter-organizational 
E)  national

Question 9

To support transferring funds between accounts using a Customer Account Management System when a customer is checking his account balance is a ___ level design decision.

Accepted Answer

A)  task 
B)  semantic 
C)  syntactic 
D)  lexical 
E)  usage 
A)  task 
B)  semantic 
C)  syntactic 
D)  lexical 
E)  usage

Question 10

Which of the following statements about Customer Account Management Systems is appropriate?

Accepted Answer

A)  They are designed to support the project management of a company; 
B)  They are designed to support the development of a company's budget; 
C)  They are designed to support the management of a company's production; 
D)  They are developed to automate the CEO selection of a company; 
E)  Internet-based Customer Account Management Systems allow customers to self-serve without human interaction of the company employees. 
A)  They are designed to support the project management of a company; 
B)  They are designed to support the development of a company's budget; 
C)  They are designed to support the management of a company's production; 
D)  They are developed to automate the CEO selection of a company; 
E)  Internet-based Customer Account Management Systems allow customers to self-serve without human interaction of the company employees.

Question 11

Work group level refers to groups of people that:

Accepted Answer

A)  live together 
B)  work together 
C)  walk together 
D)  travel together 
E)  shop together 
A)  live together 
B)  work together 
C)  walk together 
D)  travel together 
E)  shop together

Question 12

Work Flow Management Systems help users at the level of ___ to deal with the specification and execution of business processes.

Accepted Answer

A)  individual 
B)  work group 
C)  organizational 
D)  inter-organizational 
E)  national 
A)  individual 
B)  work group 
C)  organizational 
D)  inter-organizational 
E)  national

Question 13

A pull-down menu in a document preparation system is an example of a ___ level design element.

Accepted Answer

A)  task 
B)  semantic 
C)  syntactic 
D)  lexical 
E)  usage 
A)  task 
B)  semantic 
C)  syntactic 
D)  lexical 
E)  usage

Question 14

A Customer Account Management Systems can:

Accepted Answer

A)  predict a company's future products for customers; 
B)  choose a company's supplier; 
C)  manage customers' queries; 
D)  select a company's CEO; 
E)  develop a company's production plan; 
A)  predict a company's future products for customers; 
B)  choose a company's supplier; 
C)  manage customers' queries; 
D)  select a company's CEO; 
E)  develop a company's production plan;

Question 15

Engineering new products with the aid of a Knowledge Work System is an activity at ___ level.

Accepted Answer

A)  task 
B)  semantic 
C)  syntactic 
D)  lexical 
E)  usage 
A)  task 
B)  semantic 
C)  syntactic 
D)  lexical 
E)  usage

Question 16

A Customer Relationship Management (CRM) System can support:

Accepted Answer

A)  project management within a company 
B)  budget planning of a company 
C)  employees' commuting routes 
D)  customer behavior analysis 
E)  personnel management of a company 
A)  project management within a company 
B)  budget planning of a company 
C)  employees' commuting routes 
D)  customer behavior analysis 
E)  personnel management of a company

Question 17

For a team working on a project, a Project Management System helps fulfill the organizational consideration of:

Accepted Answer

A)  anonymity 
B)  revenue generation 
C)  locus of control 
D)  coordination 
E)  organizational learning 
A)  anonymity 
B)  revenue generation 
C)  locus of control 
D)  coordination 
E)  organizational learning

Question 18

Which of the following provides a full list of examples for tasks performed by the four levels of users within an organization?

Accepted Answer

A)  electronic document preparation, decision making, project management, and enterprise resource planning 
B)  decision making, work flow management, project management, and customer account management 
C)  data entry, work flow management, decision making, and enterprise resource planning 
D)  data entry, project management, enterprise resource planning, and supply chain management 
E)  customer relationship management, decision making, product development, and electronic document preparation 
A)  electronic document preparation, decision making, project management, and enterprise resource planning 
B)  decision making, work flow management, project management, and customer account management 
C)  data entry, work flow management, decision making, and enterprise resource planning 
D)  data entry, project management, enterprise resource planning, and supply chain management 
E)  customer relationship management, decision making, product development, and electronic document preparation

Question 19

Providing a "save file" option in a Data Entry System is a ___ level design decision.

Accepted Answer

A)  task 
B)  semantic 
C)  syntactic 
D)  lexical 
E)  usage 
A)  task 
B)  semantic 
C)  syntactic 
D)  lexical 
E)  usage

Question 20

Data Entry Systems are a type of:

Accepted Answer

A)  Knowledge Work Systems 
B)  Project Management Systems 
C)  Office Automation Systems 
D)  Decision Support Systems 
E)  Enterprise Resource Planning Systems 
A)  Knowledge Work Systems 
B)  Project Management Systems 
C)  Office Automation Systems 
D)  Decision Support Systems 
E)  Enterprise Resource Planning Systems

Which of the following is an example of tasks at the organizational-level?

To help online customers enter their orders, a well designed Data Entry System should have characteristics such as:

Enterprise Resource Planning (ERP) Systems are designed to support major functions and activities of an organization, such as:

Which of the following statements about Interorganizational Systems is correct?

Organizational Communication Systems aim at supporting:

With support from Customer Account Management Systems, a customer will be able to:

At the individual level, a doctor in a hospital context is:

Knowledge Work Systems provide intellectual work support of ___ users.

To support transferring funds between accounts using a Customer Account Management System when a customer is checking his account balance is a ___ level design decision.

Which of the following statements about Customer Account Management Systems is appropriate?

Work group level refers to groups of people that:

Work Flow Management Systems help users at the level of ___ to deal with the specification and execution of business processes.

A pull-down menu in a document preparation system is an example of a ___ level design element.

A Customer Account Management Systems can:

Engineering new products with the aid of a Knowledge Work System is an activity at ___ level.

A Customer Relationship Management (CRM) System can support:

For a team working on a project, a Project Management System helps fulfill the organizational consideration of:

Which of the following provides a full list of examples for tasks performed by the four levels of users within an organization?

Providing a "save file" option in a Data Entry System is a ___ level design decision.

Data Entry Systems are a type of:

Introduction

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Evaluation

Design Principles and Guidelines

Tasks in Organizational Context

Componential Design

HCI Development Methodology

Interpersonal Relationship, Collaboration and Organization

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters

Exam 2: Organizational and Business Context

Which of the following is an example of tasks at the organizational-level?

To help online customers enter their orders, a well designed Data Entry System should have characteristics such as:

Enterprise Resource Planning (ERP) Systems are designed to support major functions and activities of an organization, such as:

Which of the following statements about Interorganizational Systems is correct?

Organizational Communication Systems aim at supporting:

With support from Customer Account Management Systems, a customer will be able to:

At the individual level, a doctor in a hospital context is:

Knowledge Work Systems provide intellectual work support of ___ users.

To support transferring funds between accounts using a Customer Account Management System when a customer is checking his account balance is a ___ level design decision.

Which of the following statements about Customer Account Management Systems is appropriate?

Work group level refers to groups of people that:

Work Flow Management Systems help users at the level of ___ to deal with the specification and execution of business processes.

A pull-down menu in a document preparation system is an example of a ___ level design element.

A Customer Account Management Systems can:

Engineering new products with the aid of a Knowledge Work System is an activity at ___ level.

A Customer Relationship Management (CRM) System can support:

For a team working on a project, a Project Management System helps fulfill the organizational consideration of:

Which of the following provides a full list of examples for tasks performed by the four levels of users within an organization?

Providing a "save file" option in a Data Entry System is a ___ level design decision.

Data Entry Systems are a type of:

Introduction

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Evaluation

Design Principles and Guidelines

Tasks in Organizational Context

Componential Design

HCI Development Methodology

Interpersonal Relationship, Collaboration and Organization

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters