Question 1

While designing a Decision Support System, the major purpose of constraint analysis is to:

Accepted Answer

A)  analyze the decision situation of the decision task; 
B)  analyze the functional aspects of the decision task; 
C)  identify the decision-making needs that arise from the constraints on unaided decisions making process; 
D)  identify the limits in organizational resources that the decision maker can utilize; 
E)  identify the financial constraint for a specific decision making task. 
A)  analyze the decision situation of the decision task; 
B)  analyze the functional aspects of the decision task; 
C)  identify the decision-making needs that arise from the constraints on unaided decisions making process; 
D)  identify the limits in organizational resources that the decision maker can utilize; 
E)  identify the financial constraint for a specific decision making task. C

Question 2

Which of the following is appropriate to describe the difference between organizational tasks based on their nature?

Accepted Answer

A)  Human-processed vs. machine-processed 
B)  calculation vs. analysis 
C)  structured vs. unstructured 
D)  logistic vs. human-resource relevant 
E)  paper-based vs. computer-based 
A)  Human-processed vs. machine-processed 
B)  calculation vs. analysis 
C)  structured vs. unstructured 
D)  logistic vs. human-resource relevant 
E)  paper-based vs. computer-based C

Question 3

In a STAR table, the section of information environment needs to consist of:

Accepted Answer

A)  information system developers 
B)  information system hardware 
C)  information system software 
D)  the technology utilized in the information system 
E)  information items that do not change value through out the decision making 
A)  information system developers 
B)  information system hardware 
C)  information system software 
D)  the technology utilized in the information system 
E)  information items that do not change value through out the decision making E

Question 4

In the TSSL model, task is referred to activities that are at the similar level with:

Accepted Answer

A)  copying a file 
B)  planning organizational schedules 
C)  recruiting organization members 
D)  deciding future developing direction of an organization 
E)  drafting a speech 
A)  copying a file 
B)  planning organizational schedules 
C)  recruiting organization members 
D)  deciding future developing direction of an organization 
E)  drafting a speech

Question 5

Given a computer-aided task of choosing the best location for a new shop, activities at the tool level should be supported with feedback.The following example activities (on the left hand of "-") are provided with a corresponding feedback (on the right hand of "-") respectively. Please select the pair in which the feedback can best support the matching activity.

Accepted Answer

A)  the user wants to move around a map - "on floor 3" 
B)  the user is going up/down a floor - "Going up" 
C)  the user presses a key on the key board - "covered 2 out of 3 floors" 
D)  the user is comparing all floors on attributes - an arrow at the bottom of the map 
E)  the user reaches floor 3 - the counter pressure of the keyboard key 
A)  the user wants to move around a map - "on floor 3" 
B)  the user is going up/down a floor - "Going up" 
C)  the user presses a key on the key board - "covered 2 out of 3 floors" 
D)  the user is comparing all floors on attributes - an arrow at the bottom of the map 
E)  the user reaches floor 3 - the counter pressure of the keyboard key

Question 6

An example of a structured task can be:

Accepted Answer

A)  designing an information system 
B)  doing research on a newly found material 
C)  creating a handicraft 
D)  filling a customer order 
E)  making an organizational policy 
A)  designing an information system 
B)  doing research on a newly found material 
C)  creating a handicraft 
D)  filling a customer order 
E)  making an organizational policy

Question 7

In the following description about the application of TSSL model, which one is appropriate?

Accepted Answer

A)  TSSL model can be used directly to describe organizational-level tasks; 
B)  TSSL model is for the analysis of tasks that consist of subtasks such as operating computers; 
C)  TSSL model is used to represent tasks that can be supported by organizational level tasks in an organization; 
D)  Using TSSL model to describe a task is to represent the task and the associated human-computer implementation from a system designer's view; 
E)  In a hierarchical task analysis, TSSL model is used at the lowest level in the whole hierarchy. 
A)  TSSL model can be used directly to describe organizational-level tasks; 
B)  TSSL model is for the analysis of tasks that consist of subtasks such as operating computers; 
C)  TSSL model is used to represent tasks that can be supported by organizational level tasks in an organization; 
D)  Using TSSL model to describe a task is to represent the task and the associated human-computer implementation from a system designer's view; 
E)  In a hierarchical task analysis, TSSL model is used at the lowest level in the whole hierarchy.

Question 8

A structured task is characterized as:

Accepted Answer

A)  having ambiguous goals 
B)  having no explicit procedures 
C)  well defined 
D)  ill-defined 
E)  hard to ensure successful completion 
A)  having ambiguous goals 
B)  having no explicit procedures 
C)  well defined 
D)  ill-defined 
E)  hard to ensure successful completion

Question 9

STAR is the abbreviation of ___ table.

Accepted Answer

A)  Summary Tabulation of Aiding Resources 
B)  Summary Tabulation of Aiding Requirements 
C)  Sample Tabulation of Aiding Resources 
D)  Sample Tabulation of Aiding Requirements 
E)  Sample Tasks with Aiding Resources 
A)  Summary Tabulation of Aiding Resources 
B)  Summary Tabulation of Aiding Requirements 
C)  Sample Tabulation of Aiding Resources 
D)  Sample Tabulation of Aiding Requirements 
E)  Sample Tasks with Aiding Resources

Question 10

In the following statements about hierarchical task analysis, which one is appropriate?

Accepted Answer

A)  The hierarchical task analysis is more straightforward for well-defined tasks than for less structured tasks; 
B)  Hierarchical task analysis is used to connect organizational level tasks with individual level tasks in an organization; 
C)  Hierarchical task analysis is not good for the analyzing tasks performed by work group level users within an organization; 
D)  Hierarchical task analysis is a simple method that directly connects organizational level tasks with tool level tasks without involving any middle steps; 
E)  Hierarchical task analysis can not be applied to decompose decision making tasks. 
A)  The hierarchical task analysis is more straightforward for well-defined tasks than for less structured tasks; 
B)  Hierarchical task analysis is used to connect organizational level tasks with individual level tasks in an organization; 
C)  Hierarchical task analysis is not good for the analyzing tasks performed by work group level users within an organization; 
D)  Hierarchical task analysis is a simple method that directly connects organizational level tasks with tool level tasks without involving any middle steps; 
E)  Hierarchical task analysis can not be applied to decompose decision making tasks.

Question 11

Which of the following is an example of nonstructured task in an organization?

Accepted Answer

A)  entering students' grade into a database 
B)  developing a marketing plan for a product 
C)  backing up a digital file 
D)  transcribing a speech 
E)  updating payroll information 
A)  entering students' grade into a database 
B)  developing a marketing plan for a product 
C)  backing up a digital file 
D)  transcribing a speech 
E)  updating payroll information

Question 12

The Contextual Design approach of HCI is based on an understanding of how computer users work. An important aspect of the Contextual Design is:

Accepted Answer

A)  developing project plan 
B)  analyzing Return on the Investment from the to-be-designed information system 
C)  assigning tasks to workers 
D)  conduct work modeling 
E)  distributing available resources to system developers 
A)  developing project plan 
B)  analyzing Return on the Investment from the to-be-designed information system 
C)  assigning tasks to workers 
D)  conduct work modeling 
E)  distributing available resources to system developers

Question 13

For the situational and functional analysis in DSS (decision support system) design, which of the following statements is appropriate?

Accepted Answer

A)  The goal decomposition in situational and functional analysis should concentrate on concrete goals; 
B)  The goal decomposition in situational and functional analysis should start from specific goals to more general goals; 
C)  The activities around a low-level goal is the decision situation for high-level goals; 
D)  The situational and functional analysis can be performed using TSSL model; 
E)  The situational and functional analysis is in the second stage in DSS design. 
A)  The goal decomposition in situational and functional analysis should concentrate on concrete goals; 
B)  The goal decomposition in situational and functional analysis should start from specific goals to more general goals; 
C)  The activities around a low-level goal is the decision situation for high-level goals; 
D)  The situational and functional analysis can be performed using TSSL model; 
E)  The situational and functional analysis is in the second stage in DSS design.

Question 14

Which of the following is a characteristic that a manager's work may have?

Accepted Answer

A)  involving more written contacts than verbal ones 
B)  having pre-defined procedures 
C)  performing a great quantity of work with little free time 
D)  routine and predictable everyday 
E)  requiring long hours of work on preparation of meeting documents 
A)  involving more written contacts than verbal ones 
B)  having pre-defined procedures 
C)  performing a great quantity of work with little free time 
D)  routine and predictable everyday 
E)  requiring long hours of work on preparation of meeting documents

Question 15

In a STAR table, decision representations refer to:

Accepted Answer

A)  the final decision that is made 
B)  the forms of knowledge (e.g. graphs, tables, etc.) that the decision maker works with 
C)  the alternative decisions that can be choose from 
D)  the information that is necessary for making the decision 
E)  the representatives of the decision maker(s) 
A)  the final decision that is made 
B)  the forms of knowledge (e.g. graphs, tables, etc.) that the decision maker works with 
C)  the alternative decisions that can be choose from 
D)  the information that is necessary for making the decision 
E)  the representatives of the decision maker(s)

Question 16

Decided by the role of managers within an organization, a characteristic of managerial work that is different from clerical work is:

Accepted Answer

A)  information overload 
B)  concurrent tasks overload 
C)  repeated tasks 
D)  complex problem solving 
E)  being well-structured 
A)  information overload 
B)  concurrent tasks overload 
C)  repeated tasks 
D)  complex problem solving 
E)  being well-structured

Question 17

A characteristic of a nonstructured task is:

Accepted Answer

A)  having ambiguous goals 
B)  having clear goals 
C)  demanding minimal cognitive resources 
D)  requiring a lot of body movement 
E)  having explicit procedures for performing the task 
A)  having ambiguous goals 
B)  having clear goals 
C)  demanding minimal cognitive resources 
D)  requiring a lot of body movement 
E)  having explicit procedures for performing the task

Question 18

Which of the following activities happens in a hierarchical task analysis?

Accepted Answer

A)  describing an organizational level task with the TSSL multilayer interaction model 
B)  decomposing an organizational task so that it can be assigned to different members of the organization 
C)  describing the responsibilities of employees at different levels 
D)  depicting the structure of an information system that is implemented in an organization 
E)  decomposing a high-level organizational task into subtasks 
A)  describing an organizational level task with the TSSL multilayer interaction model 
B)  decomposing an organizational task so that it can be assigned to different members of the organization 
C)  describing the responsibilities of employees at different levels 
D)  depicting the structure of an information system that is implemented in an organization 
E)  decomposing a high-level organizational task into subtasks

Question 19

If you are making an unaided decision on the college for your graduate education and you find it hard to compare alternatives on the basis of college prestige together with home distance, this indicates a human limitation in ___ in decision making.

Accepted Answer

A)  predicting processes 
B)  controlling emotions 
C)  combining attributes that are competing 
D)  self-teaching 
E)  moving the physical body 
A)  predicting processes 
B)  controlling emotions 
C)  combining attributes that are competing 
D)  self-teaching 
E)  moving the physical body

Question 20

The information environment section in a STAR table should have descriptions about parameters, which is:

Accepted Answer

A)  a list of information item that do not change value 
B)  a list of available information items 
C)  a list of information items that are created 
D)  a list of information items that need to be calculated by a information system 
E)  a list of information items that should be processed on a daily basis in an organization 
A)  a list of information item that do not change value 
B)  a list of available information items 
C)  a list of information items that are created 
D)  a list of information items that need to be calculated by a information system 
E)  a list of information items that should be processed on a daily basis in an organization

While designing a Decision Support System, the major purpose of constraint analysis is to:

Which of the following is appropriate to describe the difference between organizational tasks based on their nature?

In a STAR table, the section of information environment needs to consist of:

In the TSSL model, task is referred to activities that are at the similar level with:

An example of a structured task can be:

In the following description about the application of TSSL model, which one is appropriate?

A structured task is characterized as:

STAR is the abbreviation of ___ table.

In the following statements about hierarchical task analysis, which one is appropriate?

Which of the following is an example of nonstructured task in an organization?

The Contextual Design approach of HCI is based on an understanding of how computer users work. An important aspect of the Contextual Design is:

For the situational and functional analysis in DSS (decision support system) design, which of the following statements is appropriate?

Which of the following is a characteristic that a manager's work may have?

In a STAR table, decision representations refer to:

Decided by the role of managers within an organization, a characteristic of managerial work that is different from clerical work is:

A characteristic of a nonstructured task is:

Which of the following activities happens in a hierarchical task analysis?

If you are making an unaided decision on the college for your graduate education and you find it hard to compare alternatives on the basis of college prestige together with home distance, this indicates a human limitation in ___ in decision making.

The information environment section in a STAR table should have descriptions about parameters, which is:

Introduction

Organizational and Business Context

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Evaluation

Design Principles and Guidelines

Componential Design

HCI Development Methodology

Interpersonal Relationship, Collaboration and Organization

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters

Exam 9: Tasks in Organizational Context

While designing a Decision Support System, the major purpose of constraint analysis is to:

Which of the following is appropriate to describe the difference between organizational tasks based on their nature?

In a STAR table, the section of information environment needs to consist of:

In the TSSL model, task is referred to activities that are at the similar level with:

An example of a structured task can be:

In the following description about the application of TSSL model, which one is appropriate?

A structured task is characterized as:

STAR is the abbreviation of ___ table.

In the following statements about hierarchical task analysis, which one is appropriate?

Which of the following is an example of nonstructured task in an organization?

The Contextual Design approach of HCI is based on an understanding of how computer users work. An important aspect of the Contextual Design is:

For the situational and functional analysis in DSS (decision support system) design, which of the following statements is appropriate?

Which of the following is a characteristic that a manager's work may have?

In a STAR table, decision representations refer to:

Decided by the role of managers within an organization, a characteristic of managerial work that is different from clerical work is:

A characteristic of a nonstructured task is:

Which of the following activities happens in a hierarchical task analysis?

If you are making an unaided decision on the college for your graduate education and you find it hard to compare alternatives on the basis of college prestige together with home distance, this indicates a human limitation in ___ in decision making.

The information environment section in a STAR table should have descriptions about parameters, which is:

Introduction

Organizational and Business Context

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Evaluation

Design Principles and Guidelines

Componential Design

HCI Development Methodology

Interpersonal Relationship, Collaboration and Organization

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters