Question 1

A major criticism of employee relationship management (ERM) is __________.

Accepted Answer

A)  overly structured systems reduce creativity 
B)  top-down organizational controls stifle individual self-control 
C)  insufficient linkage is made to strategic goals of the organization 
D)  All of the above are criticisms of ERM software. 
A)  overly structured systems reduce creativity 
B)  top-down organizational controls stifle individual self-control 
C)  insufficient linkage is made to strategic goals of the organization 
D)  All of the above are criticisms of ERM software. B

Question 2

Instituting effective managerial controls at Waste Management led to all of the following achievements except:

Accepted Answer

A)  reduction of company debt by 33 percent. 
B)  hiring of higher quality employees. 
C)  becoming the largest in its industry. 
D)  increasing its stock value by 85 percent. 
A)  reduction of company debt by 33 percent. 
B)  hiring of higher quality employees. 
C)  becoming the largest in its industry. 
D)  increasing its stock value by 85 percent. B

Question 3

High measurement costs are associated with multiple activity centers and cost drivers. This reflects a(n) __________ of activity-based accounting control systems.

Accepted Answer

A)  benefit 
B)  limitation 
C)  bureaucratic control 
D)  organic control 
A)  benefit 
B)  limitation 
C)  bureaucratic control 
D)  organic control B

Question 4

When the Hospice of Central Kentucky changed over to activity-based costing, the cost categories translated to terminology that was more __________.

Accepted Answer

A)  common 
B)  itemized 
C)  technical 
D)  coded 
A)  common 
B)  itemized 
C)  technical 
D)  coded

Question 5

Waste Management CEO Maurice Myers reestablished the position of ethics officer as a __________.

Accepted Answer

A)  credibility strategy 
B)  stakeholder control 
C)  compliance strategy 
D)  preventative control 
A)  credibility strategy 
B)  stakeholder control 
C)  compliance strategy 
D)  preventative control

Question 6

The cost view of activity-based costing reflects the flow of costs from resources to activities and from activities to products and services.

Accepted Answer

A) True 
 B)False

Question 7

A new company has a debt ratio of 0.35. What does this mean?

Accepted Answer

A)  The company has $0.35 in assets for every $1.00 of liabilities. 
B)  The company has $0.35 in liabilities for every $1.00 of assets. 
C)  The company has $0.35 in sales for every $1.00 of liabilities. 
D)  The company has $0.35 in liabilities for every $1.00 of sales. 
A)  The company has $0.35 in assets for every $1.00 of liabilities. 
B)  The company has $0.35 in liabilities for every $1.00 of assets. 
C)  The company has $0.35 in sales for every $1.00 of liabilities. 
D)  The company has $0.35 in liabilities for every $1.00 of sales.

Question 8

If a company has a current ratio of _________, it should be financially sound.

Accepted Answer

A)  1:1 
B)  2:1 
C)  1:2 
D)  0.50 
A)  1:1 
B)  2:1 
C)  1:2 
D)  0.50

Question 9

McDonald's redesigned packaging is an example of organizational response to __________.

Accepted Answer

A)  greenmail 
B)  green marketing 
C)  environmentalism 
D)  the EPA 
A)  greenmail 
B)  green marketing 
C)  environmentalism 
D)  the EPA

Question 10

According to the text, __________ standards are increasingly being used as a base for control systems.

Accepted Answer

A)  diversity 
B)  legal 
C)  performance 
D)  ethical 
A)  diversity 
B)  legal 
C)  performance 
D)  ethical

Question 11

Waste Management tracked data on customer complaints and truck driver accidents as input for __________.

Accepted Answer

A)  corrective controls 
B)  preventive controls 
C)  individual controls 
D)  cost-benefit controls 
A)  corrective controls 
B)  preventive controls 
C)  individual controls 
D)  cost-benefit controls

Question 12

Group control comprises formal policies, rules, and procedures for preventing or correcting deviations from plans.

Accepted Answer

A) True 
 B)False

Question 13

Most customers are not satisfied with the ways organizations handle their complaints.

Accepted Answer

A) True 
 B)False

Question 14

In the cost-benefit model, the horizontal axis indicates the amount of organizational control, ranging from ________ to _________.

Accepted Answer

A)  low, high 
B)  negligible, extreme 
C)  bureaucratic, organic 
D)  moderate, excessive 
A)  low, high 
B)  negligible, extreme 
C)  bureaucratic, organic 
D)  moderate, excessive

Question 15

The first step in the corrective control model is to identify the key characteristics to be measured.

Accepted Answer

A) True 
 B)False

Question 16

Recently a consumer watch organization sued a television network for knowingly misinforming the public with its investigative reports on a U.S. manufacturer. Thus, the television network is feeling the effects of __________ controls.

Accepted Answer

A)  shareholder 
B)  stakeholder 
C)  financial 
D)  political 
A)  shareholder 
B)  stakeholder 
C)  financial 
D)  political

Question 17

The new CEO of Waste Management discovered a big control problem in __________.

Accepted Answer

A)  no safety records being kept 
B)  not knowing how many trucks they owned 
C)  poor relations with large companies they had acquired 
D)  unproductive high seniority employees that should be fired 
A)  no safety records being kept 
B)  not knowing how many trucks they owned 
C)  poor relations with large companies they had acquired 
D)  unproductive high seniority employees that should be fired

Question 18

List and describe three of the five criteria upon which the effectiveness of organizational controls are evaluated.

Accepted Answer

a. Linkage to strategic goals. Control s

Question 19

ERM software at Siebel Systems is specifically targeted at __________.

Accepted Answer

A)  manufacturing operations 
B)  employees 
C)  executives 
D)  marketing cost-benefit 
A)  manufacturing operations 
B)  employees 
C)  executives 
D)  marketing cost-benefit

Question 20

Pareto's law holds that multinational firms should think globally but act locally.

Accepted Answer

A) True 
 B)False

A major criticism of employee relationship management (ERM) is __________.

Instituting effective managerial controls at Waste Management led to all of the following achievements except:

High measurement costs are associated with multiple activity centers and cost drivers. This reflects a(n) __________ of activity-based accounting control systems.

When the Hospice of Central Kentucky changed over to activity-based costing, the cost categories translated to terminology that was more __________.

Waste Management CEO Maurice Myers reestablished the position of ethics officer as a __________.

The cost view of activity-based costing reflects the flow of costs from resources to activities and from activities to products and services.

A new company has a debt ratio of 0.35. What does this mean?

If a company has a current ratio of _________, it should be financially sound.

McDonald's redesigned packaging is an example of organizational response to __________.

According to the text, __________ standards are increasingly being used as a base for control systems.

Waste Management tracked data on customer complaints and truck driver accidents as input for __________.

Group control comprises formal policies, rules, and procedures for preventing or correcting deviations from plans.

Most customers are not satisfied with the ways organizations handle their complaints.

In the cost-benefit model, the horizontal axis indicates the amount of organizational control, ranging from to _.

The first step in the corrective control model is to identify the key characteristics to be measured.

Recently a consumer watch organization sued a television network for knowingly misinforming the public with its investigative reports on a U.S. manufacturer. Thus, the television network is feeling the effects of __________ controls.

The new CEO of Waste Management discovered a big control problem in __________.

List and describe three of the five criteria upon which the effectiveness of organizational controls are evaluated.

ERM software at Siebel Systems is specifically targeted at __________.

Pareto's law holds that multinational firms should think globally but act locally.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Organizational Design

Organizational Change and Learning

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters

Exam 10: Controlling in Organizations

A major criticism of employee relationship management (ERM) is __________.

Instituting effective managerial controls at Waste Management led to all of the following achievements except:

High measurement costs are associated with multiple activity centers and cost drivers. This reflects a(n) __________ of activity-based accounting control systems.

When the Hospice of Central Kentucky changed over to activity-based costing, the cost categories translated to terminology that was more __________.

Waste Management CEO Maurice Myers reestablished the position of ethics officer as a __________.

The cost view of activity-based costing reflects the flow of costs from resources to activities and from activities to products and services.

A new company has a debt ratio of 0.35. What does this mean?

If a company has a current ratio of _________, it should be financially sound.

McDonald's redesigned packaging is an example of organizational response to __________.

According to the text, __________ standards are increasingly being used as a base for control systems.

Waste Management tracked data on customer complaints and truck driver accidents as input for __________.

Group control comprises formal policies, rules, and procedures for preventing or correcting deviations from plans.

Most customers are not satisfied with the ways organizations handle their complaints.

In the cost-benefit model, the horizontal axis indicates the amount of organizational control, ranging from ________ to _________.

The first step in the corrective control model is to identify the key characteristics to be measured.

Recently a consumer watch organization sued a television network for knowingly misinforming the public with its investigative reports on a U.S. manufacturer. Thus, the television network is feeling the effects of __________ controls.

The new CEO of Waste Management discovered a big control problem in __________.

List and describe three of the five criteria upon which the effectiveness of organizational controls are evaluated.

ERM software at Siebel Systems is specifically targeted at __________.

Pareto's law holds that multinational firms should think globally but act locally.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Organizational Design

Organizational Change and Learning

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters

In the cost-benefit model, the horizontal axis indicates the amount of organizational control, ranging from to _.