Question 1

Describe the parts of the bounded rationality model.

Accepted Answer

a. The individual's tendencies to select less than the best goal or alternative solution (satisficing).
b. The individual's tendencies to engage in a limited search for alternative solutions.
c. The individual's tendencies to have inadequate information and control over external and internal environmental forces influencing the outcomes of decisions.

Question 2

Microsoft has the goal of becoming the world's leading developer of computer software applications. This is an example of a(n) __________ goal.

Accepted Answer

A)  operational 
B)  general 
C)  tactical 
D)  long-term 
A)  operational 
B)  general 
C)  tactical 
D)  long-term B

Question 3

__________ was taking place in the failed political process at American Airlines?

Accepted Answer

A)  Satisficing 
B)  Co-optation 
C)  Scapegoating 
D)  Bounded rationality 
A)  Satisficing 
B)  Co-optation 
C)  Scapegoating 
D)  Bounded rationality C

Question 4

Dofasco's decision making process has resulted in a team decision to install new steel furnaces that do all of the following except __________.

Accepted Answer

A)  consume less energy 
B)  reduce air pollution 
C)  produce higher volumes 
D)  produce higher quality 
A)  consume less energy 
B)  reduce air pollution 
C)  produce higher volumes 
D)  produce higher quality

Question 5

A(n) __________ decision-making process is most likely to occur when decisions involve powerful stakeholders, disagreement over goals, and the lack of search for alternative solutions.

Accepted Answer

A)  rational 
B)  political 
C)  irrational 
D)  adaptive 
A)  rational 
B)  political 
C)  irrational 
D)  adaptive

Question 6

Name four of the seven phases in the rational decision-making model.

Accepted Answer

a. Define and diagnose the problem
b. Se

Question 7

All of the following are listed in the text as types of crises that may be sources of uncertainty and risk except __________.

Accepted Answer

A)  criminal crises 
B)  economic crises 
C)  management crises 
D)  reputation crises 
A)  criminal crises 
B)  economic crises 
C)  management crises 
D)  reputation crises

Question 8

Before Craig Barrett, CEO of Intel finalizes a decision, he finds it important to __________.

Accepted Answer

A)  understand all of the data 
B)  collect any missing data 
C)  make sure there are no major blind spots 
D)  All of the above are steps in Barrett's decision-making process. 
A)  understand all of the data 
B)  collect any missing data 
C)  make sure there are no major blind spots 
D)  All of the above are steps in Barrett's decision-making process.

Question 9

Microsoft has the goal of increasing sales of its Windows 2000 software packages by 40% over the next three years. This is an example of a(n) _________ goal.

Accepted Answer

A)  operational 
B)  general 
C)  strategic 
D)  long-term 
A)  operational 
B)  general 
C)  strategic 
D)  long-term

Question 10

Visa's processing system requires enough capacity to handle __________ merchant and bank transactions per day.

Accepted Answer

A)  2 million 
B)  20 million 
C)  50 million 
D)  100 million 
A)  2 million 
B)  20 million 
C)  50 million 
D)  100 million

Question 11

Amy Ingram works for a large toy manufacturing company. Her first supervisor, Alice Fredrich, was unfair, unsupportive, and often used Amy's ideas without giving her credit. Amy's current supervisor, Libby Valentine, is supportive and friendly, but Amy is unwilling to trust Valentine. Amy appears to be applying the __________ bias.

Accepted Answer

A)  concrete information 
B)  abstract information 
C)  intrasender role 
D)  law of experience 
A)  concrete information 
B)  abstract information 
C)  intrasender role 
D)  law of experience

Question 12

In general, the decision maker should begin by defining the problem and then ________.

Accepted Answer

A)  compare it to existing problems 
B)  move on to generating and evaluating alternative solutions 
C)  collect all available information 
D)  immediately choose a satisfactory solution 
A)  compare it to existing problems 
B)  move on to generating and evaluating alternative solutions 
C)  collect all available information 
D)  immediately choose a satisfactory solution

Question 13

In responding to Hyundai's business crisis, CEO Finbarr O'Neill identified __________ as the company's biggest problem.

Accepted Answer

A)  worried customers 
B)  lack of profits 
C)  dealers shutting down 
D)  none of the above 
A)  worried customers 
B)  lack of profits 
C)  dealers shutting down 
D)  none of the above

Question 14

John Mayberry, CEO of Dofasco, says he has placed decision-making accountability right where it belongs: at the __________ level.

Accepted Answer

A)  individual 
B)  executive 
C)  manager 
D)  team 
A)  individual 
B)  executive 
C)  manager 
D)  team

Question 15

After individuals or teams have defined a problem, they __________.

Accepted Answer

A)  are stuck unless they have complete information 
B)  can move directly to a solution 
C)  have completed the rational decision-making model 
D)  can set goals that are intended to lead its elimination 
A)  are stuck unless they have complete information 
B)  can move directly to a solution 
C)  have completed the rational decision-making model 
D)  can set goals that are intended to lead its elimination

Question 16

VisaNet engages in a continuous effort to __________.

Accepted Answer

A)  reduce system down time 
B)  increase reliability to 100% 
C)  meet new demands and threats 
D)  create satisfied customers 
A)  reduce system down time 
B)  increase reliability to 100% 
C)  meet new demands and threats 
D)  create satisfied customers

Question 17

Compare and contrast certainty, uncertainty, and risk.

Accepted Answer

a. Certainty is the condition under whic

Question 18

In the Preview Case, Craig Barrett of Intel considers three big steps in his decision-making process which include all of the following except __________.

Accepted Answer

A)  free discussion among participants 
B)  determination of risks 
C)  clear decision from the discussion 
D)  everyone must "buy in" 
A)  free discussion among participants 
B)  determination of risks 
C)  clear decision from the discussion 
D)  everyone must "buy in"

Question 19

__________ involves individuals or organizations who change the bases for industry competition or change the economic efficiency of an industry.

Accepted Answer

A)  Convergence strategy 
B)  Adaptive decision making 
C)  Radical innovation 
D)  Transformational leadership 
A)  Convergence strategy 
B)  Adaptive decision making 
C)  Radical innovation 
D)  Transformational leadership

Question 20

Adaptive decisions are choices made in response to fairly common and routine problems.

Accepted Answer

A) True 
 B)False

Describe the parts of the bounded rationality model.

Microsoft has the goal of becoming the world's leading developer of computer software applications. This is an example of a(n) __________ goal.

__________ was taking place in the failed political process at American Airlines?

Dofasco's decision making process has resulted in a team decision to install new steel furnaces that do all of the following except __________.

A(n) __________ decision-making process is most likely to occur when decisions involve powerful stakeholders, disagreement over goals, and the lack of search for alternative solutions.

Name four of the seven phases in the rational decision-making model.

All of the following are listed in the text as types of crises that may be sources of uncertainty and risk except __________.

Before Craig Barrett, CEO of Intel finalizes a decision, he finds it important to __________.

Microsoft has the goal of increasing sales of its Windows 2000 software packages by 40% over the next three years. This is an example of a(n) _________ goal.

Visa's processing system requires enough capacity to handle __________ merchant and bank transactions per day.

In general, the decision maker should begin by defining the problem and then ________.

In responding to Hyundai's business crisis, CEO Finbarr O'Neill identified __________ as the company's biggest problem.

John Mayberry, CEO of Dofasco, says he has placed decision-making accountability right where it belongs: at the __________ level.

After individuals or teams have defined a problem, they __________.

VisaNet engages in a continuous effort to __________.

Compare and contrast certainty, uncertainty, and risk.

In the Preview Case, Craig Barrett of Intel considers three big steps in his decision-making process which include all of the following except __________.

__________ involves individuals or organizations who change the bases for industry competition or change the economic efficiency of an industry.

Adaptive decisions are choices made in response to fairly common and routine problems.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Organizational Change and Learning

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters

Exam 8: Fundamentals of Decision Making

Describe the parts of the bounded rationality model.

Microsoft has the goal of becoming the world's leading developer of computer software applications. This is an example of a(n) __________ goal.

__________ was taking place in the failed political process at American Airlines?

Dofasco's decision making process has resulted in a team decision to install new steel furnaces that do all of the following except __________.

A(n) __________ decision-making process is most likely to occur when decisions involve powerful stakeholders, disagreement over goals, and the lack of search for alternative solutions.

Name four of the seven phases in the rational decision-making model.

All of the following are listed in the text as types of crises that may be sources of uncertainty and risk except __________.

Before Craig Barrett, CEO of Intel finalizes a decision, he finds it important to __________.

Microsoft has the goal of increasing sales of its Windows 2000 software packages by 40% over the next three years. This is an example of a(n) _________ goal.

Visa's processing system requires enough capacity to handle __________ merchant and bank transactions per day.

In general, the decision maker should begin by defining the problem and then ________.

In responding to Hyundai's business crisis, CEO Finbarr O'Neill identified __________ as the company's biggest problem.

John Mayberry, CEO of Dofasco, says he has placed decision-making accountability right where it belongs: at the __________ level.

After individuals or teams have defined a problem, they __________.

VisaNet engages in a continuous effort to __________.

Compare and contrast certainty, uncertainty, and risk.

In the Preview Case, Craig Barrett of Intel considers three big steps in his decision-making process which include all of the following except __________.

__________ involves individuals or organizations who change the bases for industry competition or change the economic efficiency of an industry.

Adaptive decisions are choices made in response to fairly common and routine problems.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Organizational Change and Learning

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters