Question 1

The creative process includes five interconnected stages: preparation, concentration, incubation, illumination, and verification.

Accepted Answer

A) True 
 B)False  True

Question 2

SchlumbergerSema's InTouch service is built on all of the following elements except __________.

Accepted Answer

A)  a standard computer platform for all engineers 
B)  global network infrastructure 
C)  satellite communication 
D)  centralized document authoring and publishing 
A)  a standard computer platform for all engineers 
B)  global network infrastructure 
C)  satellite communication 
D)  centralized document authoring and publishing C

Question 3

The American Society of Engineers used a __________ to anticipate changes in OSHA's operations.

Accepted Answer

A)  Delphi study 
B)  benchmarking model 
C)  creativity model 
D)  simulation 
A)  Delphi study 
B)  benchmarking model 
C)  creativity model 
D)  simulation A

Question 4

In the textbook example, the owner of the Deluxe diner applied __________ to solve the problem of customers having to wait too long to be seated.

Accepted Answer

A)  benchmarking 
B)  reengineering 
C)  total quality management (TQM) 
D)  the Deming cycle 
A)  benchmarking 
B)  reengineering 
C)  total quality management (TQM) 
D)  the Deming cycle

Question 5

Which of the following was not one of the problems identified by Billie Boyd, the owner of Deluxe Diner, as she used her communication competency to solve the problem of long lines at lunchtime?

Accepted Answer

A)  Customers were waiting in line for as long as 15 minutes. 
B)  Usually, tables were available. 
C)  Many of the customers were regulars. 
D)  All of the above were problems that Billie Boyd identified. 
A)  Customers were waiting in line for as long as 15 minutes. 
B)  Usually, tables were available. 
C)  Many of the customers were regulars. 
D)  All of the above were problems that Billie Boyd identified.

Question 6

The Osborn creativity model is intended to stimulate competition, as various groups strive to convince others that their idea is superior.

Accepted Answer

A) True 
 B)False

Question 7

A simulation is a representation of a real system.

Accepted Answer

A) True 
 B)False

Question 8

Spreadsheet simulations are useful for estimating the most critical aspect of venture planning which is profit and loss.

Accepted Answer

A) True 
 B)False

Question 9

The American Society of Engineers assembled a panel of __________ to evaluate predictions in their Delphi study.

Accepted Answer

A)  OSHA administrators 
B)  professional engineers 
C)  industry executives 
D)  chapter presidents 
A)  OSHA administrators 
B)  professional engineers 
C)  industry executives 
D)  chapter presidents

Question 10

The most common definition of quality is the extent to which a good or service conforms to specifications or standards.

Accepted Answer

A) True 
 B)False

Question 11

Pedro Rodriquez is a vice president with Wal-Mart. Rodriquez is interested in improving the performance of the "pet supplies" departments in all stores. He identified some of the country's best pet stores and in the process of gathering financial data from these stores so that he can understand how to improve performance Wal-Mart. Rodriquez is using a process known as __________.

Accepted Answer

A)  Deming cycle 
B)  benchmarking 
C)  total quality management (TQM) 
D)  reengineering 
A)  Deming cycle 
B)  benchmarking 
C)  total quality management (TQM) 
D)  reengineering

Question 12

Which of the following statements regarding benchmarking is not true?

Accepted Answer

A)  Over time, the things that are benchmarked should remain the same. 
B)  Benchmarking needs to be linked to other sources of information, such as changing customer expectations and preferences. 
C)  Benchmarking typically looks at the present in terms of how some process or quality dimension is being achieved by others. 
D)  Benchmarking is often used to help an organization adapt, but less commonly to innovate. 
A)  Over time, the things that are benchmarked should remain the same. 
B)  Benchmarking needs to be linked to other sources of information, such as changing customer expectations and preferences. 
C)  Benchmarking typically looks at the present in terms of how some process or quality dimension is being achieved by others. 
D)  Benchmarking is often used to help an organization adapt, but less commonly to innovate.

Question 13

Rachel Cline needs to make a decision on whether to expand her business to a second location. She assembles a panel of experts including a member of her chamber of commerce, her accountant, and a professor of strategic management at a local university. The group refined their opinions, step by step, until they reached a consensus that Rachel should expand to the second location. This decision is an example of __________.

Accepted Answer

A)  the Delphi technique 
B)  groupthink 
C)  extrapolation 
D)  scenarios 
A)  the Delphi technique 
B)  groupthink 
C)  extrapolation 
D)  scenarios

Question 14

SchlumbergerSema's InTouch decision system features a centralized help desk in Houston.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following was not one of the changes developed by Billie Boyd, the owner of Deluxe Diner, to solve the problem of long lines at lunchtime?

Accepted Answer

A)  Allow customers to fax their orders in ahead of time. 
B)  Encourage customers to open corporate charge accounts. 
C)  Install a preparation table for fax orders in the kitchen. 
D)  Devote one of the two cash registers to handling fax orders. 
A)  Allow customers to fax their orders in ahead of time. 
B)  Encourage customers to open corporate charge accounts. 
C)  Install a preparation table for fax orders in the kitchen. 
D)  Devote one of the two cash registers to handling fax orders.

Question 16

Taking part in an electric utilities industry restructuring simulation helped senior managers learn to do all of the following except __________.

Accepted Answer

A)  forecast competitive strategies 
B)  forecast competitors' prices 
C)  discover that incremental cost was the main factor in determining how competitive they could be 
D)  discover that marginal cost was the main factor in determining how competitive they could be 
A)  forecast competitive strategies 
B)  forecast competitors' prices 
C)  discover that incremental cost was the main factor in determining how competitive they could be 
D)  discover that marginal cost was the main factor in determining how competitive they could be

Question 17

SchlumbergerSema's InTouch system is just one example of how companies are starting to use __________.

Accepted Answer

A)  collaborative teams 
B)  online decision aids 
C)  knowledge management drivers 
D)  expert systems 
A)  collaborative teams 
B)  online decision aids 
C)  knowledge management drivers 
D)  expert systems

Question 18

Describe how SchlumbergerSema applied knowledge management to improve organizational effectiveness under challenging operating conditions.

Accepted Answer

SchlumbergerSema designed the InTouch sy

Question 19

"Conceptual thinking" is the ability to visualize, generate, and implement new ideas.

Accepted Answer

A) True 
 B)False

Question 20

In the planning and administrative competency in Chapter 9, the Society of Safety Engineers used computer simulations to predict the future needs of clients.

Accepted Answer

A) True 
 B)False

The creative process includes five interconnected stages: preparation, concentration, incubation, illumination, and verification.

SchlumbergerSema's InTouch service is built on all of the following elements except __________.

The American Society of Engineers used a __________ to anticipate changes in OSHA's operations.

In the textbook example, the owner of the Deluxe diner applied __________ to solve the problem of customers having to wait too long to be seated.

Which of the following was not one of the problems identified by Billie Boyd, the owner of Deluxe Diner, as she used her communication competency to solve the problem of long lines at lunchtime?

The Osborn creativity model is intended to stimulate competition, as various groups strive to convince others that their idea is superior.

A simulation is a representation of a real system.

Spreadsheet simulations are useful for estimating the most critical aspect of venture planning which is profit and loss.

The American Society of Engineers assembled a panel of __________ to evaluate predictions in their Delphi study.

The most common definition of quality is the extent to which a good or service conforms to specifications or standards.

Which of the following statements regarding benchmarking is not true?

SchlumbergerSema's InTouch decision system features a centralized help desk in Houston.

Which of the following was not one of the changes developed by Billie Boyd, the owner of Deluxe Diner, to solve the problem of long lines at lunchtime?

Taking part in an electric utilities industry restructuring simulation helped senior managers learn to do all of the following except __________.

SchlumbergerSema's InTouch system is just one example of how companies are starting to use __________.

Describe how SchlumbergerSema applied knowledge management to improve organizational effectiveness under challenging operating conditions.

"Conceptual thinking" is the ability to visualize, generate, and implement new ideas.

In the planning and administrative competency in Chapter 9, the Society of Safety Engineers used computer simulations to predict the future needs of clients.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Controlling in Organizations

Organizational Design

Organizational Change and Learning

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters

Exam 9: Planning and Decision Aids

The creative process includes five interconnected stages: preparation, concentration, incubation, illumination, and verification.

SchlumbergerSema's InTouch service is built on all of the following elements except __________.

The American Society of Engineers used a __________ to anticipate changes in OSHA's operations.

In the textbook example, the owner of the Deluxe diner applied __________ to solve the problem of customers having to wait too long to be seated.

Which of the following was not one of the problems identified by Billie Boyd, the owner of Deluxe Diner, as she used her communication competency to solve the problem of long lines at lunchtime?

The Osborn creativity model is intended to stimulate competition, as various groups strive to convince others that their idea is superior.

A simulation is a representation of a real system.

Spreadsheet simulations are useful for estimating the most critical aspect of venture planning which is profit and loss.

The American Society of Engineers assembled a panel of __________ to evaluate predictions in their Delphi study.

The most common definition of quality is the extent to which a good or service conforms to specifications or standards.

Which of the following statements regarding benchmarking is not true?

SchlumbergerSema's InTouch decision system features a centralized help desk in Houston.

Which of the following was not one of the changes developed by Billie Boyd, the owner of Deluxe Diner, to solve the problem of long lines at lunchtime?

Taking part in an electric utilities industry restructuring simulation helped senior managers learn to do all of the following except __________.

SchlumbergerSema's InTouch system is just one example of how companies are starting to use __________.

Describe how SchlumbergerSema applied knowledge management to improve organizational effectiveness under challenging operating conditions.

"Conceptual thinking" is the ability to visualize, generate, and implement new ideas.

In the planning and administrative competency in Chapter 9, the Society of Safety Engineers used computer simulations to predict the future needs of clients.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Controlling in Organizations

Organizational Design

Organizational Change and Learning

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters