Exam 1: Managing in a Dynamic Environment

Cliff Hudson wants to speed up Sonic Drive-In's average service time from 350 seconds to Wendy's industry best of 127 seconds. This is an example of the __________ function.

When Cliff Hudson became CEO of Sonic, he made decisions to eliminate all of the following traditional but unproductive items except:

Cathy Johnson has just moved into a top-level managerial role with Avon products. Which of the following is not part of the planning process she will be engaged in?

What strategic abilities did Vanessa Castagna bring to her job as chief operating officer at J. C. Penney?

"Managers" is a title given to those in charge of a profit-making enterprise.

Proctor & Gamble has been highly successful in its standardized global branding strategy that provides maximum name recognition to customers.

As middle managers have assumed more authority in recent years, the public relations duties of top managers have decreased.

A small organization usually has only one level of management-often the founder or the owner or an executive director.

Recognizing new talent, establishing specialized markets, and acquiring competitors are interrelated strategic management actions of Susan Kennedy, president of __________.

The sale of J.C. Penney's credit card operation to GE Capital is an example of which managerial function?

J. C. Penney actually owns Walgreen's.

Albert Stroucken, president of H.B. Fuller, was recently a target of questions from the Federal Drug Administration (FDA) and the media after tests revealed that children in Central America sniff Resistol, a glue used for making H.B. Fuller shoes. The children sniff the glue because it provides a temporary euphoria that relieves hunger and hopelessness in their homes in Honduras and Guatemala. The FDA has charged that the glue's fumes can cause brain damage. What managerial position does Stroucken most likely hold?

At Southwest Airlines, effective teamwork makes it possible for ground crews to turn around a plane at the gate in less than 17 minutes. Except for the pilots, every employee is on the team that accomplishes this goal.

Managerial roles are linked and are played out simultaneously on occasion.

Howard Schultz, CEO of Starbucks, was concerned about cultural acceptance of the company in France due to which aspect of his product?

Alan Questrom's primary goal in turning J. C. Penney was to find ways to increase revenues.

Ray Anderson, founder and CEO of Interface, retired and selected a successor who has pledged to continue a strong commitment to environmentalism. Anderson was the top manager of a billion-dollar-a-year company offering what product?

Managers play a key role in creating the culture and climate that affect both the ethics and the social responsibility of an organization.

J. W. Morgan is a manager with Tenet Hospital. He has saved the hospital thousands of dollars by implementing a new quality control system for purchasing supplies for all teams in his surgical department. This effort to remain a significant source of innovation is characteristic of ______________ management.

Middle managers are removed from the technical aspects of production work. Lacking hands-on experience, many of them must develop new skills to cope with top management's demands.