Chat with AIExam 12: Organizational Change and Learning
Identify four methods of organizational change.
(33) 
VerifiedMany approaches to implementing change are possible. Four general methods are technological change, organization redesign, job redesign, and organization development. Technological change often involves changing the way work is done by adopting new information technologies. The organization redesign method may involve changing the organizational structure and/or organizational processes. Organization redesign normally affects large portions of an organization. Downsizing and reengineering are examples of this method. Job redesign involves changing employees' jobs, either simplifying or enriching them. Organization development can be used to change employee attitudes and behaviors. Focus groups and survey feedback permits managers and employees to provide information about a range of topics, including job satisfaction, organizational commitment, and perceptions of supervisory and managerial behaviors. Team building is used to improve the functioning of people who must work together to achieve assigned tasks. Change efforts often involve a combination of these methods.
Managers can effectively use fear tactics to eliminate the effects of vested interests.
(37) VerifiedFalse
Alberto-Culver created growth development leaders to take part in all of the following except __________.
(31) VerifiedB
As a result of providing a culture of innovation within the organization, Continental Airlines created and was the first to use electronic ticketing in airline travel.
(35) ___________ is a description of reengineering initiatives that use Web-based technology as the primary method for managing business-to-business processes.
(40) Prudential communicated the implications of its change policies through the use of a board game similar to Monopoly in order to alleviate negative effects that might be caused by __________.
(36) Ed Zander, president of Microsystems, Inc., used __________ to assess the competitive marketplace.
(38) A design option for learning organizations is to become a network of cooperating units connected by a sense of community among a larger pool of people who share their diverse knowledge and expertise. What is this network design called?
(36) Organizational development is a broad term that refers to several different methods for creating organizational change.
(39) Team building is more important in tall organizations with narrow spans of control.
(29) The HR director at Food Ingredient Specialties used __________ to encourage employees to creatively analyze company problems.
(42) Yellow Freight employees now have adequate __________ to enable them to solve problems and assess the performance of their company.
(40) Royal Dutch/Shell needed a more fundamental change than downsizing. One of the major challenges that were identified was __________.
(37) Management of Nantucket Nectars encourages employees to learn by allowing them to make mistakes. Managers believe this will result in __________.
(32) Intel conducted a survey of its 85,000 employees using a(n) __________ method.
(44) Scanning the environment includes the observation of tacit knowledge or gossip.
(36) Ramona Chavez has just completed the self-management competency questionnaire and has determined from her score that she would work well in an organization that makes changes fast. Despite her overall high score however, her supervisor is concerned about a response she gave on one of the questions. Which question and response indicates she may prefer an organization that makes changes more slowly?
(27) Organizations often hire outside consultants to assist with problem diagnosis because they offer expertise that the organization lacks to conduct and properly analyze employee attitude surveys.
(45) 
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